I have a buyer who wants to return an expensive item. ($450.) She has a history of returns; left 3 sellers negative feedback around returns.
The reason she picked was, The sweater is too small; it's too tight. I didn't sell her a sweater. I sell jewelry.
Should I just decline and tell her she has the wrong seller? Can she open a paypal case?
If I send her a message saying that, can she change the reason for her return to ohh, the jewelry doesn't fit?
The reason she picked was, The sweater is too small; it's too tight. I didn't sell her a sweater. I sell jewelry.
Should I just decline and tell her she has the wrong seller? Can she open a paypal case?
If I send her a message saying that, can she change the reason for her return to ohh, the jewelry doesn't fit?