biggmike
Hero Member
Let me start by saying I have owned my CZ20 for about 13 years now. A while back my headphones wire broke and I decided to put some Grey Ghost phones on it and I had a member from this forum volunteer to replace them for me. I got them back from him and they worked perfectly and my machine ran flawlessly. A couple weeks ago while diving with my machine it started acting up and then basically went nuts. I called Fisher and talked to Felix and he explained that if I sent the detector in that they would check it out and said they would also need to do the conversion to a CZ21 for $295 more which I thought was O.K. I told him about the headphones and he said they would have to change out the headphones also which I did not understand. I told him there was nothing wrong with the phones and he said that they had to change them out and return the machine to me in original stock condition. I was upset and I told him about the negative feedback they were getting but I love my 20 so I wanted to stick with them but didn't know if I should because everyone seemed to have bad things to say about their service. He was very nice and said they warrantee the machine when it was sent back and that’s why they want it to be stock and that made sense. I ended up talking to him for about 30 minutes about the hobby and he was very professional. He called me a week after I sent it in and said the coil was not responding. The coil was like $120 the headphones were about $160 and the conversion was $295. With everything included it would be right around $600 which is about half price of a new one so that was not a bad deal right there but then he gave me a discount and let me tell you I was VERY VERY happy with the price. I got it back yesterday and it is like new. I am so happy that I decided to send it to Fisher. Felix was absolutely wonderful and I can tell you with the professionalism I received I will stick with Fisher for a long time.
Amazon Forum Fav 👍
Upvote
0