minton7
Hero Member
I went into (name withheld)Bank in my little town on Tues. afternoon. There are 2 branches there, both of which have coin counting machines in the lobby. These are free to use for all customers; thusly I opened an account up last month to use these machines. I dump most of my halves into these 2 branches, as none of the other local branches have the coin counters. I asked when I opened up the account about doing this and was told it was fine, as long as I had an account. Last Tues. I went to the Main St. branch to buy some brinks boxes. I did not return anything, and hadn't done so in about 2 weeks. I also had never bought any boxes there, but only 20$ in nickels one time about 3 weeks ago. The head teller said sure to my request of 2 dime and 1 nickel box. He also said he had been saving my the bags of pennies from the machine and asked if I wanted them also. I said sure and gave him the $$ for all I had asked for. He said he needed a 2nd person for the vault, and after about 10 mins. of looking, a lady from a side office came out and said she would go with him. They come out of the vault and the lady says " I will sell you the bags of pennies but nothing else". I asked why and she said " I know what you are going to do, you will go out in the parking lot and bring them right back in and run them through our coin counter". I replied that I had never done that, and she asked "What are you going to do with them then?" I said that I didn''t really think it was any of her business, but that I hunted through the rolls to find older coins and when I was finished; I re-wrapped some and returned them to other banks or took most of them to another bank with a coin counter. She said " NO! I wont sell you anything else". I asked if I could talk to someone else about this, and she said"No, I am the boss, and I said NO! Did you hear me? I said NO!". She walked off from me. The head teller apologized and said he would have sold me anything I wanted. Well, he gave me the $$ back I gave him before, but shorted me 100$. He gladly counted his drawer back and made this mistake right. As I was leaving with the 2 bags of pennies I managed to buy, I heard this same lady talking about me to another employee. This really burned me, so I went back into the office where she was bad mouthing me, and explained that I wasnt trying to be a jerk, but had never been turned down when asking to buy coins, esp. where I had an account. She again asked "what are you going to do with the $$?" I again, explained what I did and said that it really wasnt any of her business. She asked again, "What other banks do you use?" I replied the same as before, but did tell her the names of the other banks I have accounts with. I told her I would call her superiors.
This was all done in front of a lobby full of customers and employees, and she never once identified herself as the manager, and had no name tag on. I called the administrative offices and talked to her boss, L@@@(didnt get her last name) and L@@@'s boss(district manager) D@@@@. After 2 days of deliberation, he says the following(this isnt exact word for word but is gist of the 45 minute call)
1.The machines, even though they have no limits posted, have limits(which they wont say what the limits are)
2. Next week, the machines will have a sign that says the bank may charge account holders a fee for using the machine(now it says 5% for non acct holders and free to acct. holders)
3. I can only buy brinks boxes for a fee
4. No (name withheld) branch will accept rolled coins, but only a few branches have a coin counter
5. Even if I deposit all the coins ran through the counter, I will still be charged a fee
6. An email apology(which was never received) is all I get
This is in no way fair to anyone! If they do this, your bank will be next! They are buying 6 more branches in the Columbus area as we speak, so this trend will only grow. I abided within all their rules amd regulations and was up front when I opened the account, but now they change the rules. They wont tell me how much I can bring in for the machines, and pretty well said I wasnt welcome to use them at all. I only run through maybe 500 a week, and this is split up over 3 branches that have the counters. I also only buy maybe 3-4 boxes a week from them, over 5 other locations. I never buy coins, go outside and go through them and then go back in and return them. I also never take back enough at one spot to fill the bags in the machines. They kept asking me what I intended to do with this "small account". They reviewed my account history and again, I was asked by every person I talked to, why I opened the account, and what I was going to do with it. Where was my privacy? Is this discrimination? They sell to any other business(I own my own business but was told I still had to pay a fee for any change I bought). When I said that I would pay the fee to buy dimes from them(they use Brinks and their dimes are clear wrapped, so you dont have to open every roll, but only the ones that you can see have silver in them)but he wouldnt say they would sell to me. The branch manager said she would sell me only loose change from the machines, but D@@@@ wouldnt not confirm this. I asked what the limits would be on the machines, and he told me it was subjective. You have no way to know if you will be charged a fee until after you have fed the coins through the machine.
The first 2 times I was in there this same woman(branch manager but had no name tag on then either) had smarted off to my little girl, who is 2. She was walking around the lobby area while I was using the coin machine, and the lady attempted to pick up my daughter. She wasnt getting into anything or in anyone's way, she was just walking over to the candy machine. She went on to attempt to correct my daughter for hiding behind the little 25 cent bubble gum machine thing. The next time we went in, she smarted off again to my little girl and to me as well. I didn't put it together till today, as she never identified herself and had no name tag. I am yet to even get an apology!
I am asking each one of you to call the District Manager and voice your concern over this matter, and to call the Branch Manager and express your concern over her attitude and actions.(contact info upon request) Again, if this policy goes into effect, your banks will follow and the roll hunting hobby will die! I could see if I was asking for 1000's each week, but we are talking less than a 1000 a week over 5 branches, and bringing back WAY less than that; maybe 250 average a week coming back and never to the branches I buy from.
You can IM me with any questions, or if you want, you can call me about it(IM for #). I would like the advice of an attorney as to if this is in any way discrimination.
Thanks for your help!
Randy
This was all done in front of a lobby full of customers and employees, and she never once identified herself as the manager, and had no name tag on. I called the administrative offices and talked to her boss, L@@@(didnt get her last name) and L@@@'s boss(district manager) D@@@@. After 2 days of deliberation, he says the following(this isnt exact word for word but is gist of the 45 minute call)
1.The machines, even though they have no limits posted, have limits(which they wont say what the limits are)
2. Next week, the machines will have a sign that says the bank may charge account holders a fee for using the machine(now it says 5% for non acct holders and free to acct. holders)
3. I can only buy brinks boxes for a fee
4. No (name withheld) branch will accept rolled coins, but only a few branches have a coin counter
5. Even if I deposit all the coins ran through the counter, I will still be charged a fee
6. An email apology(which was never received) is all I get
This is in no way fair to anyone! If they do this, your bank will be next! They are buying 6 more branches in the Columbus area as we speak, so this trend will only grow. I abided within all their rules amd regulations and was up front when I opened the account, but now they change the rules. They wont tell me how much I can bring in for the machines, and pretty well said I wasnt welcome to use them at all. I only run through maybe 500 a week, and this is split up over 3 branches that have the counters. I also only buy maybe 3-4 boxes a week from them, over 5 other locations. I never buy coins, go outside and go through them and then go back in and return them. I also never take back enough at one spot to fill the bags in the machines. They kept asking me what I intended to do with this "small account". They reviewed my account history and again, I was asked by every person I talked to, why I opened the account, and what I was going to do with it. Where was my privacy? Is this discrimination? They sell to any other business(I own my own business but was told I still had to pay a fee for any change I bought). When I said that I would pay the fee to buy dimes from them(they use Brinks and their dimes are clear wrapped, so you dont have to open every roll, but only the ones that you can see have silver in them)but he wouldnt say they would sell to me. The branch manager said she would sell me only loose change from the machines, but D@@@@ wouldnt not confirm this. I asked what the limits would be on the machines, and he told me it was subjective. You have no way to know if you will be charged a fee until after you have fed the coins through the machine.
The first 2 times I was in there this same woman(branch manager but had no name tag on then either) had smarted off to my little girl, who is 2. She was walking around the lobby area while I was using the coin machine, and the lady attempted to pick up my daughter. She wasnt getting into anything or in anyone's way, she was just walking over to the candy machine. She went on to attempt to correct my daughter for hiding behind the little 25 cent bubble gum machine thing. The next time we went in, she smarted off again to my little girl and to me as well. I didn't put it together till today, as she never identified herself and had no name tag. I am yet to even get an apology!
I am asking each one of you to call the District Manager and voice your concern over this matter, and to call the Branch Manager and express your concern over her attitude and actions.(contact info upon request) Again, if this policy goes into effect, your banks will follow and the roll hunting hobby will die! I could see if I was asking for 1000's each week, but we are talking less than a 1000 a week over 5 branches, and bringing back WAY less than that; maybe 250 average a week coming back and never to the branches I buy from.
You can IM me with any questions, or if you want, you can call me about it(IM for #). I would like the advice of an attorney as to if this is in any way discrimination.
Thanks for your help!
Randy
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But now I have to stop, so I don't loose anymore money. Loosing that $5 really upset me. lol
