Made to feel like a criminal today...
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  1. #1
    us
    Supreme Chancellor

    Oct 2005
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    Made to feel like a criminal today...

    I went to one of my Chase branches today to cash in some dimes and the teller was a b***h again to me. This is the only teller that has a problem with me, well at least the only one that makes it known to me. She started out by saying that she isn't required to cash out this amount of coin, she is only required to deposit it. So I said to deposit it into my account and she said she would cash it just this once.

    Then she went on questioning where I got it and why I always deposit so much in change there... blah, blah, blah.... and then she said that she was required to report any activity like this.

    Also, the last time I went into this branch office she said that she would no longer take nickels from me.

    She went on and on today about how small their vault is and how they can't have this much coin on them. (I deposited $230 in dimes, it fits into a tiny box).

    She has always seemed to have an attitude problem with me ever since the first day she saw me come in, even though all of the other tellers at that branch are friendly. And then the other Chase banks in town all seem to enjoy having me come in, tell them about my finds, etc.

    Anybody ever treated like this? Anyone know any rules about what we do?

    I just chuckled a bunch on my way out and feel like dropping off about $100 in nickels there in the morning just to have some fun with them.

    Brian

  2. #2
    us
    Jan 2006
    Houston, TX
    CTX3030, Excalibur II, V3i, TRX
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    Re: Made to feel like a criminal today...

    Don't let her get to you. Business establishments, I'm sure, need coinage and do the same thing, to some degree. I think you have five options...

    1 - Go to another bank
    2 - Report her to management
    3 - Use Coinstar
    4 - Just keep doing what your doing
    5 - Be so nice to her it makes her puke

    HH!
    TBGO

  3. #3
    bk
    bk is offline
    us
    Seeker of Fortune

    Jan 2005
    SE Minnesota
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    Re: Made to feel like a criminal today...

    Thats what I would have said.

  4. #4
    us
    Tesoro Cibola

    Jul 2005
    Massachusetts
    Tesoro Cibola
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    Re: Made to feel like a criminal today...

    I would go with #2 then #1

  5. #5
    us
    Supreme Chancellor

    Oct 2005
    High Five!
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    Re: Made to feel like a criminal today...

    I think she might be one of the managers there, I'm not reall sure. I go to several banks to spread out my coins so that they all aren't lumped into the same bank. I visit that bank maybe once or twice a week, sometimes skipping a week in between.

    As for being nice, I always try to be pleasant and make the ladies smile The happier a woman is the more likely she is to help you out. The girls at some other banks just chat me up everytime I come in. Other banks roll their eyes.

    As for coinstar, I don't want to pay money to drop off my money, especially since it is already rolled to begin with.

    I just want to get rid of the snow, get the temps in the 40s, lose some of the ground saturation, and get out beeping... my beep isn't going on right now,haha.

  6. #6

    Mar 2005
    Minelab Explorer SE/Garrett GTI 2500/ Ace 250
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    Re: Made to feel like a criminal today...

    next time tell her you don't appreciate her attitude and that you want to speak to a manager. if she is a manager, tell her you want the contact information of her Superior.the tellers at the bank are not supposed to be rude to the customers, even if they don't like your transactions.i would guess that you probably are not the only person (customer or employee) that has had problems with her.don't take any crap from anyone, some people will treat you as crappy as you allow them.........don't allow them!
    GTI 2500/ACE 250

  7. #7
    us
    Supreme Chancellor

    Oct 2005
    High Five!
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    Re: Made to feel like a criminal today...

    Quote Originally Posted by hollowpointred
    next time tell her you don't appreciate her attitude and that you want to speak to a manager. if she is a manager, tell her you want the contact information of her Superior.the tellers at the bank are not supposed to be rude to the customers, even if they don't like your transactions.i would guess that you probably are not the only person (customer or employee) that has had problems with her.don't take any crap from anyone, some people will treat you as crappy as you allow them.........don't allow them!
    Thanks for that. Now I just need to get some balls to say that, haha. I am too nice of a guy, even though I am pretty damn intimidating in appearance (6'4", both eyebrows pierced, muscular). I scare some people, haha.

    I think she might be going through early menopause or something like that, haha.

    And it's not as if I only do coin roll hunting through their branches, I also do regular transactions, cash checks, deposit money orders, use the debit card often.

    Oh well... I'm tempted to go back tomorrow with my nickels.

  8. #8
    us
    Jan 2006
    Houston, TX
    CTX3030, Excalibur II, V3i, TRX
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    Re: Made to feel like a criminal today...

    Next time, when you're leaving, put on your best Shwartzenegger face and voice and tell her "I'll be back".

    HH!
    TBGO

  9. #9
    us
    Supreme Chancellor

    Oct 2005
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    Re: Made to feel like a criminal today...

    Quote Originally Posted by The Beep Goes On
    Next time, when you're leaving, put on your best Shwartzenegger face and voice and tell her "I'll be back".

    HH!
    TBGO
    Haha, hmmm.... that's not a bad idea..... or I could flex my biceps... and ask "which way to the vault" and then point somewhere and say "is it over there?"

  10. #10

    Oct 2005
    Washington State
    DFX
    724
    16 times

    Re: Made to feel like a criminal today...

    Hey Brian,
    For one, she can not deny your money no matter what form it comes in, that falls under federal discrimination laws. The only time they can turn it down is if it is more than $250 in UNROLLED change(I had to take a class on this for work). Second, as a customer, currency exchange is a service that they required to provide to you (read the fine print on the forms you signed when you opened the account). I would get her name, branch number, and call the 1-800 customer service number EVERYTIME she is even the slightest bit rude.
    Now this is just me, but if I was in your position, I would make it a point to bring in $1000 in rolled pennies every day until her attitude got a little better. And if that doesn't work, then do it 3 times a day.

    Paul
    Friendship is like peeing your pants....... everyone can see it, but only you
    can feel the true warmth.

  11. #11
    us
    Supreme Chancellor

    Oct 2005
    High Five!
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    Re: Made to feel like a criminal today...

    Quote Originally Posted by Paul in WA
    Hey Brian,
    For one, she can not deny your money no matter what form it comes in, that falls under federal discrimination laws. The only time they can turn it down is if it is more than $250 in UNROLLED change(I had to take a class on this for work). Second, as a customer, currency exchange is a service that they required to provide to you (read the fine print on the forms you signed when you opened the account). I would get her name, branch number, and call the 1-800 customer service number EVERYTIME she is even the slightest bit rude.
    Now this is just me, but if I was in your position, I would make it a point to bring in $1000 in rolled pennies every day until her attitude got a little better. And if that doesn't work, then do it 3 times a day.

    Paul
    Thanks for the info Paul! My friend's roommate who is a bank teller in the summers when not at school said that a bank has to take my money as well, no matter what the form it takes.

    Does anyone have any links to bank laws or anything? I wouldn't mind having something printed out the next time I go in there just to spite her

    Brian

  12. #12
    us
    Diggin' It

    Jan 2006
    Oklahoma
    104

    Re: Made to feel like a criminal today...

    I would speak to the branch manager first. Explain that you've been banking there for so long and that she is the only teller that seems to have a problem with you.

    Let them know that you prefer to continue banking there but the teller makes you feel unwelcome. Explain that if the branch manager can't solve the problem that you'll have to change banks and let a regional manager, or even corporate, know that you're pulling your account and why.

    If you work it that way I guarantee that the teller will get an attitude adjustment or will standing in the unemployment line.

    Even nice guys can complain without sounding like their complaining. Trust me, it works.


  13. #13
    us
    Supreme Chancellor

    Oct 2005
    High Five!
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    Re: Made to feel like a criminal today...

    Quote Originally Posted by JoeMoto
    I would speak to the branch manager first. Explain that you've been banking there for so long and that she is the only teller that seems to have a problem with you.

    Let them know that you prefer to continue banking there but the teller makes you feel unwelcome. Explain that if the branch manager can't solve the problem that you'll have to change banks and let a regional manager, or even corporate, know that you're pulling your account and why.

    If you work it that way I guarantee that the teller will get an attitude adjustment or will standing in the unemployment line.

    Even nice guys can complain without sounding like their complaining. Trust me, it works.

    I would try that, but I think that closing the account would be saying that they've won. Plus, the main branch in town is where I get a few hundred in coins each day and they are always pleasant and kind with me.

  14. #14

    Oct 2005
    Washington State
    DFX
    724
    16 times

    Re: Made to feel like a criminal today...

    call the 1-800 number........problem will most likely end there

    Paul
    Friendship is like peeing your pants....... everyone can see it, but only you
    can feel the true warmth.

  15. #15
    FredMaxwell

    Re: Made to feel like a criminal today...

    That lady wants you

 

 
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