TD Penny Arcade short counting incident......! What do I do?
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  1. #1
    us
    Aug 2011
    507
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    All Types Of Treasure Hunting

    TD Penny Arcade short counting incident......! What do I do?

    Tonight I was rushing to the Penny Arcade over at TD around 7:58PM to deposit coins, $77.26, 5 rolls halves, 4 rolls dimes, other chumps.

    The receipt gave me $61.73, it short counted me $15.53!! I checked the reject tray and the metal tray, no coins. I was thinking to myself, "damn this arcade couldnt be that wrong since it was almost always right before." I counted the coins over Sunday but I wasnt sure at the time due to rushing.

    I cashed and left with a receipt. I went home and found the coin break downs, called the branch (still open inside after 8PM), to inform the mishap, the rep said once I left the branch there is nothing TD can do. The Arcade did went out of service since Sunday until Tuesday afternoon, maybe thats why.

    I read somewhere in this forum before that TD can always count the coins later and credit the difference if there is indeed a overage.

    Anyways, I am heading there first thing at 7:30am to speak to a supervisor about it.

    Any advice for these kind of incidents?
    keepers are minimal right now....

  2. #2
    us
    Sep 2011
    Ohio
    White's MXT Pro
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    Re: TD Penny Arcade short counting incident......! What do I do?

    Maybe if you have extra money to spend, just start sending your coinage in in those bags to be counted. sure, it takes a few days, but it's accurate. I'm a college kid and dont have much money to spare to do that, so I choose the road of rolling every single coin.

    HH,
    Cody.

  3. #3
    us
    Aug 2011
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    Re: TD Penny Arcade short counting incident......! What do I do?

    Cody, unfortunately in TD Bank, they only take coins from the Penny Arcade, nothing else.

    I am going to other banks with rolls now.
    keepers are minimal right now....

  4. #4
    us
    Sep 2011
    southern, Maine
    Garrett AT Pro
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    Re: TD Penny Arcade short counting incident......! What do I do?

    I'm with cody. roll em up never fails.
    2012 totals
    Wheats (1867)..oldest 1909
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    king george V (1)

  5. #5
    us
    May 2011
    24

    Re: TD Penny Arcade short counting incident......! What do I do?

    One tip a teller taught me with those TD machines is to always press "MORE" once all the coins are in the machine. Sometimes you can hear the rest of your coins drop and it continues counting.
    Also, try to put dimes in separately because they are so small they get mixed into other bags and counted as pennies.

  6. #6
    us
    Apr 2011
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    Re: TD Penny Arcade short counting incident......! What do I do?

    ya i've heard other people say the same thing about dimes counted as pennies, makes sense to do those separate.

    I would also bring up the discrepancy right away while you are in the bank, it does make it harder once you have already left and not dealt with it in person.

    That's why I love the coin lock bags so much (and we dont have counters at any bank in LA) they give u cash and the bag is sent off to the professional facility.

    Bigheed

  7. #7
    us
    For what shall it profit a man if he gain the whole world and suffer the loss of his soul?

    Oct 2008
    Vienna, ME
    Ace 250, Bounty Hunter Time Ranger, White's DFX-300
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    Re: TD Penny Arcade short counting incident......! What do I do?

    ahsq,
    I use TD and have a good relationship with all the folks at my dump branch. I've gotten pretty familiar with "Penny" the coin counting machine.

    Since I dump in large volume the crew knows that they need to pull Penny out to change bags when I come in. Sometimes halves get stuck under the circular disk in the machine. If you are getting shorted, I'd bet that is where it's going. I've seen over a dozen halves in that location at a time. Also, you should be careful to check the reject tray. The half bag sits on that sometimes and the rejects can get backed up in the tray. You may want to ask if they can open the machine to confirm that the reject chute is open.

    I agree that dumping dimes is "risky" from my experience they do sometimes get counted as pennies and that can add up pretty quickly.

    I agree that if you think you have been shorted you need to say something while you are in the branch. I don't comment if it's a reasonable shortage, since I'm dumping in large volume -- they know if they come up over on halves that they are probably shorting me -- they try to make it right while I'm in by rolling all the coins they clear from the machine into my count when there are some in the reject chute.

    Hang in there with TD and build a friendship with the crew.

    Best wishes,
    Steve
    "We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness."

  8. #8
    us
    Jan 2009
    161
    6 times

    Re: TD Penny Arcade short counting incident......! What do I do?

    One thing to do is just dump pennies there.

    Nothing wrong with a penny getting counted as a dime or nickel
    R.I.P. Rich Hartford

  9. #9
    us
    Aug 2011
    507
    26 times
    All Types Of Treasure Hunting

    Re: TD Penny Arcade short counting incident......! What do I do?

    thanks guys, I was going over my head with the dumps at TD, They said they'd check the amount with me after they get the confirmation from their counting company. 4-6 weeks.

    I guess I am SOL.

    O well, Im going to dump halves and nickels with them now.
    keepers are minimal right now....

  10. #10
    us
    Apr 2010
    588
    58 times

    Re: TD Penny Arcade short counting incident......! What do I do?

    I dump 2 to 4k a week at TD. I dump dimes, halfs and quarters. I never mix up the coins. I have had miss counts up to $860 bucks. But i always told the teller when i was in the bank. The two times I was shorted, the money was found by the counting service, and credited to my account with in ten days. Once you leave its a done deal, and if you start to dump large amounts you will have to let a little go now and then, its just a part of the game. HH

  11. #11
    us
    Jul 2011
    Downstate New York
    White Spectra V3i
    614
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    Re: TD Penny Arcade short counting incident......! What do I do?

    I also use TD Bank as my dump bank. The best advice I can give you is what the other folks said. Advise the teller right away. They can check the machine especially the reject tube to look for your missing coins. Also make sure they take your information & they will have it checked out when they ship the coins out. I takes a week or two but you can than check with the bank to see what happened with the count. They will let you know what they found out.
    Good luck
    HH

  12. #12
    us
    Sep 2011
    279
    2 times

    Re: TD Penny Arcade short counting incident......! What do I do?

    How do these coin machines work anyhow? I always go in knowing how much I am dumping. Do the coins go into the bags and thats it with them. Everytime they come back and tell me the total it is always right.

  13. #13
    us
    Oct 2009
    1,023
    10 times

    Re: TD Penny Arcade short counting incident......! What do I do?

    When that happens to me [nowadays] i politely and firmly insist i was shorted untill they say they will count the bags and refund my money. Please note as mentioned b4 , dumping dimes in machines will lead to problems and NEVER DUMP DIMES AT TD. Please refer to caps for advice on what not to do. I recently decided in any machine to not mix dimes with anything.

  14. #14
    us
    Sep 2008
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    274 times
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    Re: TD Penny Arcade short counting incident......! What do I do?

    Quote Originally Posted by quiksilver
    When that happens to me [nowadays] i politely and firmly insist i was shorted untill they say they will count the bags and refund my money. Please note as mentioned b4 , dumping dimes in machines will lead to problems and NEVER DUMP DIMES AT TD. Please refer to caps for advice on what not to do. I recently decided in any machine to not mix dimes with anything.
    Ditto.

    I stop dumping dimes at any banks, not just TD's, based on my personal experience. Dimes are always troublesome. They get miscounted as pennies very easily.

  15. #15
    us
    Sep 2011
    MA, USA
    62
    All Types Of Treasure Hunting

    Re: TD Penny Arcade short counting incident......! What do I do?

    The Coinstar at Stop & Shop shorted me two halves last week. Took a lot of complaining, but the manager opened the machine and gave me my two halves that had ended up in the internal dust tub, along with an extra half already in there.

    I think I'm going to stop using that Coinstar with halves. Something's gone wrong most of the time.

 

 
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