jamesandsons
Sr. Member
If I hadn't seen it with my own eyes, I wouldn't believe it.
Walked in to my dump bank with a bag full of dimes. Searched two boxes, found 4 silvers (not bad!). I had the teller window right in front of the coin machine, so I watched the digital display count the money up. It ended up at $499.60, exactly where I expected it to. I even fished 40 cents out of my pocket and laid it on the counter to round off to an even $500. The teller and I both saw the total.
Then after a second or two, the machine gave the "I'm jammed" signal. I thought this was odd, since it had entirely finished counting, but whatever. The teller opens it, fiddles around for a second with the moving parts, closes it, and hits a button or two to clear the error code.
Now the display reads: $469.26
Um. What?
The teller finds this strange too, since she SAW THE $499.60 TOTAL WITH HER OWN EYES. But she really doesn't know what to do. She hits another button and gets a reading of $564.39. Then she goes over to her computer and starts looking things up.
She then attempts to explain to me that the only other coin run through the machine that day totaled $95.13. The "grand total" reading for the machine is $564.39, and if you subtract $95.13 you get $469.26. Therefore...
I know she wasn't trying to pull a fast one on me, but simply trying to make sense of the situation in real time. However, I wasn't about to eat $30 just because her math added up. I explained that I had searched $500 in dimes and removed exactly four, and reminded her that we had BOTH SEEN the $499.60 total.
She got her manager, who suggested that she simply switch all the bags and re-run the entire contents of the machine. I agreed (didn't really have any other option), but started planning how I was going to respond if the recount didn't add up to justice.
The recount only took a couple minutes, and ended up at $594.73. That's the $95.13 it had before I got there, plus my $499.60.
All's well that ends well, but I'm really baffled at just what the heck happened. And wondering how it might have gone down if the teller *hadn't* seen the correct total before the glitch. Or if the machine had thousands of dollars in it from multiple previous transactions, instead of just $95.13.
I'm also wondering again about a transaction at another bank a few weeks ago where I came up about $20 short. I went back and had them re-check the totals when that happened, and they didn't find any errors. My only theory was that maybe I misplaced 4 rolls of dimes or threw them out with the trash from the other wrappers and boxes or something... but now I'm wondering.
Moral of the story: always know how much you are dumping. And always watch the machine if possible.
Walked in to my dump bank with a bag full of dimes. Searched two boxes, found 4 silvers (not bad!). I had the teller window right in front of the coin machine, so I watched the digital display count the money up. It ended up at $499.60, exactly where I expected it to. I even fished 40 cents out of my pocket and laid it on the counter to round off to an even $500. The teller and I both saw the total.
Then after a second or two, the machine gave the "I'm jammed" signal. I thought this was odd, since it had entirely finished counting, but whatever. The teller opens it, fiddles around for a second with the moving parts, closes it, and hits a button or two to clear the error code.
Now the display reads: $469.26
Um. What?
The teller finds this strange too, since she SAW THE $499.60 TOTAL WITH HER OWN EYES. But she really doesn't know what to do. She hits another button and gets a reading of $564.39. Then she goes over to her computer and starts looking things up.
She then attempts to explain to me that the only other coin run through the machine that day totaled $95.13. The "grand total" reading for the machine is $564.39, and if you subtract $95.13 you get $469.26. Therefore...
I know she wasn't trying to pull a fast one on me, but simply trying to make sense of the situation in real time. However, I wasn't about to eat $30 just because her math added up. I explained that I had searched $500 in dimes and removed exactly four, and reminded her that we had BOTH SEEN the $499.60 total.
She got her manager, who suggested that she simply switch all the bags and re-run the entire contents of the machine. I agreed (didn't really have any other option), but started planning how I was going to respond if the recount didn't add up to justice.
The recount only took a couple minutes, and ended up at $594.73. That's the $95.13 it had before I got there, plus my $499.60.
All's well that ends well, but I'm really baffled at just what the heck happened. And wondering how it might have gone down if the teller *hadn't* seen the correct total before the glitch. Or if the machine had thousands of dollars in it from multiple previous transactions, instead of just $95.13.
I'm also wondering again about a transaction at another bank a few weeks ago where I came up about $20 short. I went back and had them re-check the totals when that happened, and they didn't find any errors. My only theory was that maybe I misplaced 4 rolls of dimes or threw them out with the trash from the other wrappers and boxes or something... but now I'm wondering.
Moral of the story: always know how much you are dumping. And always watch the machine if possible.
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