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  • 6 Post By Hal2k
  • 2 Post By Hal2k

Thread: Equinox Shaft Repair

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  1. #1
    us
    Dec 2016
    Blountsville, Al
    Equinox 800, Garrett AT Max, Garrett AT Pro, with stock coil AT PRO Pointer, NEL Storm coil, Garrett 5 X 8 coil, 9 X 12 Garrett concentric coil, Nel 6.5 x 9 coil for the Max
    275
    823 times
    Metal Detecting

    Equinox Shaft Repair

    Minelab ask me to return the middle shaft of my 800 to repair the shaft wobble. They sent me email last Friday with UPS pick up order and RMA, dropped off Friday afternoon at UPS, Minelab received today, just got email back saying shaft is repaired and on the way back they gave me a tracking number to track the shaft. I will give Minelab high marks for their lightening fast turnaround whether it was merely replacing the shaft or if they did some type repair. They gave me the option last week to wait until winter to do the repair or send in now, I chose now. I hope to have the shaft Friday ready to hunt Memorial Weekend.
    One never knows what they are going to find until they flip the plug over.

  2. #2
    Charter Member
    us
    I don't do this because I like it. I do this because I love it!

    Apr 2017
    NEW ENGLAND
    Garrett AT Pro, Fisher F44, Minelab Equinox 600, Garrett Pro Pointer AT Z-Lynk, Lesche digging tools, Pack Mule finds bag by Freeloader.
    1,134
    1530 times
    Metal Detecting
    Quote Originally Posted by Hal2k View Post
    Minelab ask me to return the middle shaft of my 800 to repair the shaft wobble. They sent me email last Friday with UPS pick up order and RMA, dropped off Friday afternoon at UPS, Minelab received today, just got email back saying shaft is repaired and on the way back they gave me a tracking number to track the shaft. I will give Minelab high marks for their lightening fast turnaround whether it was merely replacing the shaft or if they did some type repair. They gave me the option last week to wait until winter to do the repair or send in now, I chose now. I hope to have the shaft Friday ready to hunt Memorial Weekend.
    Ditto here, Hal. Mine was received and repaired in one day. I returned it last Thursday.They were great with updates concerning receipt, repair, and return status. I will have it back later this week. 5/27 is my last free beach day until the day after Labor Day. Otherwise it's $20/day. (No thank you.) So I plan on making the best of the last days without a fee. I'll be back out this fall as long as I can handle it into the winter cold.

  3. #3
    Charter Member
    us
    Jul 2015
    Near Ground Zero for Insanity
    XP Deus with HF Coils and Mi6 Pinpointer/ML Equinox 600/800/ML GPX 4800/Garrett ATX/Fisher F75 DST/Tek Delta/Whites MXT/Garrett Carrot/Piranha Relic Shovel
    3,238
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    Quote Originally Posted by Hal2k View Post
    Minelab ask me to return the middle shaft of my 800 to repair the shaft wobble. They sent me email last Friday with UPS pick up order and RMA, dropped off Friday afternoon at UPS, Minelab received today, just got email back saying shaft is repaired and on the way back they gave me a tracking number to track the shaft. I will give Minelab high marks for their lightening fast turnaround whether it was merely replacing the shaft or if they did some type repair. They gave me the option last week to wait until winter to do the repair or send in now, I chose now. I hope to have the shaft Friday ready to hunt Memorial Weekend.
    Hey you need to change the customer service F grade you gave them in the report card thread. Just kidding. Glad it's on its way back. Hopefully with problem solved. Let us know!
    "The future ain't what it used to be..."

  4. #4
    us
    Jan 2007
    Gold Canyon AZ
    ML SDC-2300, Fisher F-75, XP Deus,
    587
    473 times
    All Types Of Treasure Hunting
    Let us know if the new shafts solve the wobble.

  5. #5
    us
    Dec 2016
    Blountsville, Al
    Equinox 800, Garrett AT Max, Garrett AT Pro, with stock coil AT PRO Pointer, NEL Storm coil, Garrett 5 X 8 coil, 9 X 12 Garrett concentric coil, Nel 6.5 x 9 coil for the Max
    275
    823 times
    Metal Detecting
    Quote Originally Posted by vferrari View Post
    Hey you need to change the customer service F grade you gave them in the report card thread. Just kidding. Glad it's on its way back. Hopefully with problem solved. Let us know!
    Yea may need to change the grade but will wait to see if they did anything with the shaft.
    One never knows what they are going to find until they flip the plug over.

  6. #6
    Charter Member
    us
    Jul 2015
    Near Ground Zero for Insanity
    XP Deus with HF Coils and Mi6 Pinpointer/ML Equinox 600/800/ML GPX 4800/Garrett ATX/Fisher F75 DST/Tek Delta/Whites MXT/Garrett Carrot/Piranha Relic Shovel
    3,238
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    All Types Of Treasure Hunting
    Quote Originally Posted by Hal2k View Post
    Yea may need to change the grade but will wait to see if they did anything with the shaft.
    Agreed, the best you can give it at the moment is an incomplete, which is still your overall grade for the beast, if I recall.
    "The future ain't what it used to be..."

  7. #7
    us
    Sep 2012
    D'Iberville MS
    E-Trac Equinox 800 Equinox 600
    1,163
    776 times
    Metal Detecting
    Honorable Mentions (1)
    Hal2k
    If I remember right you were questioning Minelabs service. I think you got your answer. I have had to send mine in twice and each time it has been a 7 day turn around and would have been 5 days but I sent it in on a Thursday both times so they didn't receive it until Monday but it was shipped back on Tuesday and arrived on Thursday

    I have to admit I have received good service from Garrett and Whites as well but Minelab has been the quickest


    I don't detect for the stuff I find, I detect for the stuff I haven't found.

    If I didn't find it I hope you did.


  8. #8
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
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    Let's hope they upgraded the type of shaft and just didn't send you one of the same kind. Progress is sometimes slow.

  9. #9
    us
    Dec 2016
    Blountsville, Al
    Equinox 800, Garrett AT Max, Garrett AT Pro, with stock coil AT PRO Pointer, NEL Storm coil, Garrett 5 X 8 coil, 9 X 12 Garrett concentric coil, Nel 6.5 x 9 coil for the Max
    275
    823 times
    Metal Detecting
    Quote Originally Posted by smokeythecat View Post
    Let's hope they upgraded the type of shaft and just didn't send you one of the same kind. Progress is sometimes slow.
    Got the middle shaft back this morning, first thing I did was to measure the shaft and compared to the sketch with the dimensions of the one I returned. Found the new shaft to be just a little larger than one sent in about the same difference as would be if I had wrapped with electrical tape, and the one spring loaded ball that pops into the adjustmrent holes does seem stronger than the old one. Get home tonight see how it fits.
    vferrari and RustyGold like this.
    One never knows what they are going to find until they flip the plug over.

  10. #10
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    9,515
    13257 times
    All Types Of Treasure Hunting
    Banner Finds (5)
    Sounds good.

  11. #11
    us
    Jan 2013
    Utah
    Minelab Equinox 800,White MXT PRO
    5
    1 times
    All Types Of Treasure Hunting

    Cry

    Quote Originally Posted by Hal2k View Post
    Minelab ask me to return the middle shaft of my 800 to repair the shaft wobble. They sent me email last Friday with UPS pick up order and RMA, dropped off Friday afternoon at UPS, Minelab received today, just got email back saying shaft is repaired and on the way back they gave me a tracking number to track the shaft. I will give Minelab high marks for their lightening fast turnaround whether it was merely replacing the shaft or if they did some type repair. They gave me the option last week to wait until winter to do the repair or send in now, I chose now. I hope to have the shaft Friday ready to hunt Memorial Weekend.
    Minelab will have mine for two weeks including shipping, and they have told me they was just going to replace my wobbly shafts there is no fix or they have not changed the way they are making them, not sure my new one will be any better the the original ones. My Detector was only a week old when I send my shafts back so they have had them longer that I have. Hope the new ones are better, maybe mine was just a lemon. will let you know when I get them back
    Last edited by sldigger; Jul 11, 2018 at 07:29 PM.

  12. #12

    Feb 2018
    6
    3 times
    All Types Of Treasure Hunting
    They asked for all shafts that they received on July 5th. I received replacements of July 13th. They seem tight - time in the water will tell.

    I don't remember if the original lower shaft was carbon fiber, but the low rod replacement I received yesterday is fiber.

    Is your original lower shaft fiber?

  13. #13
    Charter Member
    us
    Jul 2015
    Near Ground Zero for Insanity
    XP Deus with HF Coils and Mi6 Pinpointer/ML Equinox 600/800/ML GPX 4800/Garrett ATX/Fisher F75 DST/Tek Delta/Whites MXT/Garrett Carrot/Piranha Relic Shovel
    3,238
    4528 times
    All Types Of Treasure Hunting
    My Equinox received in March had a fiber lower rod.
    "The future ain't what it used to be..."

 

 

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