Minelab service issues?
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  1. #1

    Apr 2016
    South Western PA
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    Minelab service issues?

    Does anyone have their 600 or 800 stuck at the PA ML service center? My 600 has been there since December 23rd. They informed me last week then again today that they are waiting on ML to restock them with parts. Once they receive the parts they are going to replace my stock coil again and also my head unit.

    Back in March I had the same problem “lost hightones” (suddenly silver quarters would read up a scratchy 12-15 and only at a 2”) and they replaced the coil in less than a week.

    Aaargh, getting frustrated.
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  2. #2
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    Sounds like they are out of parts needed. Parts come from plant in Malaysia so they are waiting on shipment..
    Last edited by Treasure_Hunter; Jan 09, 2020 at 05:52 PM.
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  3. #3
    Charter Member
    us
    Nov 2012
    Maryland
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    I think Treasure_Hunter is correct. Maybe most than normal got broken due to the fall digging season, with more folks out digging, or they just plain didn't order enough spares to begin with. Inventory in just the nick of time is normal these days, lots of companies just don't keep much of a stock of anything anymore.
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  4. #4
    us
    Mar 2011
    San Diego
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    It may also be that in some states (or federal?) that they want to reduce inventory for tax reasons, and therefor waited until after the new year to restock.
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  5. #5
    Charter Member
    us
    Nov 2012
    Maryland
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    Yeah, I forgot the end of year inventory thing!
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  6. #6
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    When repair center was at Kellyco they were always waiting on Minelab parts from Malaysia and when they arrived half were back ordered.
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    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  7. #7
    us
    ARC

    Aug 2014
    Bahia Del Espiritu Santo - "The Bay of the Holy Spirit” - La Florida
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    I cannot help but notice since the release of these reading many "repair" stories.

    Does this seem to be "more than normal" to anyone else ?

    Perhaps they are out of parts is due to the AMOUNT of repairs talking place.

    In theory... a solid detector would only warrant anticipated amounts of repairs.

    SO... hence,,, the amount of parts needed obviously has exceeded the anticipated stocking amounts.

    Seems this detector has been plagued with "issues".

    At least it seems that way.
    Have permission... Fill holes... Dispose of trash. - The Random Chat Thread - http://www.treasurenet.com/forums/ev...en-24-7-a.html

  8. #8
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    Quote Originally Posted by AARC View Post
    I cannot help but notice since the release of these reading many "repair" stories.

    Does this seem to be "more than normal" to anyone else ?

    Perhaps they are out of parts is due to the AMOUNT of repairs talking place.

    In theory... a solid detector would only warrant anticipated amounts of repairs.

    SO... hence,,, the amount of parts needed obviously has exceeded the anticipated stocking amounts.

    Seems this detector has been plagued with "issues".

    At least it seems that way.
    Problem is you eventually run out of parts and when that happens you are stuck waiting on parts to be restocked from Malaysia, the wait can be 6-8 weeks at times and parts may be back ordered or only received half of what was ordered.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  9. #9
    Charter Member
    us
    Mar 2013
    SW, VA - Bull Mountain
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    Digging in the dirt & scooping in the water!
    This is reminiscent of 3 or 4 years ago when Kellyco was doing the repairs for Minelab - and couldn't get replacement parts.

    Kellyco took an absolute ton of abuse for Minelab's shortfall - undeserved grief for a good company (Kellyco).
    Republic of Vietnam 10/69 - 3/71, Cambodia April 27, 1970 on a mountain top with HUGE scorpions

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  10. #10
    us
    Jan 2007
    Gold Canyon AZ
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    They only need to order 3 parts. Control head, rod, coil - nothing is repaired - all replaced - how hard could it be - unless the failure rate is way beyond what they planned.
    Blak bart, smokeythecat and AARC like this.

  11. #11
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola, Full sized shovel and a backhoe
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    Getting to know the failure rate is like trying to predict the outcome of the 2028 presidential election. For a comparison, I never had this problem with my White's Garrett, or Tesoro machine, may Tesoro RIP. I haven't been able to break the Deus yet. Plus I will probably be retiring it soon anyway, so we'll never know if I could break it or not.
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  12. #12
    us
    ARC

    Aug 2014
    Bahia Del Espiritu Santo - "The Bay of the Holy Spirit” - La Florida
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    Quote Originally Posted by Rick K View Post
    They only need to order 3 parts. Control head, rod, coil - nothing is repaired - all replaced - how hard could it be - unless the failure rate is way beyond what they planned.
    This is exactly what I am saying.
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    Have permission... Fill holes... Dispose of trash. - The Random Chat Thread - http://www.treasurenet.com/forums/ev...en-24-7-a.html

  13. #13
    us
    ARC

    Aug 2014
    Bahia Del Espiritu Santo - "The Bay of the Holy Spirit” - La Florida
    JW 8X V.2 - ML X2 - VP 580
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    So... possibly...

    MineLab made a first down on the field of tech advancements...

    But fumbled the ball before reaching the goal line of quality.
    Have permission... Fill holes... Dispose of trash. - The Random Chat Thread - http://www.treasurenet.com/forums/ev...en-24-7-a.html

  14. #14
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola, Full sized shovel and a backhoe
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    AARC, that's probably closer to the truth than anyone wants to admit.
    AviTech Associate

  15. #15
    us
    ARC

    Aug 2014
    Bahia Del Espiritu Santo - "The Bay of the Holy Spirit” - La Florida
    JW 8X V.2 - ML X2 - VP 580
    21,566
    53874 times
    All Types Of Treasure Hunting
    Quote Originally Posted by smokeythecat View Post
    AARC, that's probably closer to the truth than anyone wants to admit.
    You know the old saying "they don't make things like they used to".

    Hopefully this is not a sign of things to come from them... where profit is goal over quality... riding a "name".

    Well... IF they produced a "lemon" it will come back and haunt them with the repairs...

    which would... essentially... turn those profits into dust in the wake of repair / replacement / man hours and costs.

    Not to mention a mark / scar on the name itself.

    The nox came out of the gate like a screaming cheetah wheelie in sales.
    Last edited by AARC; Jan 10, 2020 at 08:10 PM.
    A2coins likes this.
    Have permission... Fill holes... Dispose of trash. - The Random Chat Thread - http://www.treasurenet.com/forums/ev...en-24-7-a.html

 

 
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