How to ship for repairs
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Thread: How to ship for repairs

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  1. #1
    us
    Apr 2018
    Plymouth, WI
    Etrac, F2, F44
    30
    50 times
    Metal Detecting

    How to ship for repairs

    I need to box up the Etrac so I can send it to PA for repair. Should I disassemble it so I can ship it in a smaller box to keep cost down? Also, should I ship it with battery pack or without? Will batteries set off alarms with shippers? ( UPS / FedEx).

  2. #2
    us
    Oct 2009
    9,043
    8287 times
    All Types Of Treasure Hunting
    Of course, take it apart for shipping! Unless the problem is with the battery, don't send it. They have batteries on their test benches.
    Timebandit likes this.

  3. #3
    Charter Member
    us
    Dec 2014
    NM
    CTX 3030 Raptor c-31 digger 31" Lesche Sampson Periscope Probe.
    1,202
    2739 times
    All Types Of Treasure Hunting
    Honorable Mentions (1)
    Strip it to the bare bone and save as much weight and size as possible. I had to ship my CTX in and due to the size of the main housing, it ran me $48 to ship it.

  4. #4
    us
    Mar 2011
    San Diego
    Equinox 800, Treasure Probe IV, E-Trac, 3 Excal 1000's, White's GM3 V-sat. White's TM808, VibraProbe, 15" NEL Attack, 5X10 Joey, Steath 920ix and 720i, TRX, etc....
    9,901
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    Honorable Mentions (3)
    If you don't know which component is bad, you may need to ship everything. Ask the repair center what they want you to send. Keep in mind that shipping Li-ion and Li-polymer batteries have restrictions. Read the rules on shipping them. Disassemble it as best you can. You shouldn't need to ship the shafts, so, you should be able to fit it into a decent size box. That's why I like to keep the original box.
    Timebandit likes this.
    "jus cuz it's wrote down, don't make it so"

  5. #5
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,200
    30477 times
    All Types Of Treasure Hunting
    What is it doing?
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  6. #6
    us
    Apr 2018
    Plymouth, WI
    Etrac, F2, F44
    30
    50 times
    Metal Detecting
    Sorry, I didn’t see your question til just now. I have very faint sounds in my headphones. I unplugged for a moment to talk to my nephew and when I plugged back in....no sound. I tested the headphones in another machine and they work fine.

  7. #7
    us
    Apr 2018
    Plymouth, WI
    Etrac, F2, F44
    30
    50 times
    Metal Detecting
    Thanks for all of the replies. I hope my rma number is good for awhile because I’m heading for Tennessee in 2 weeks and I plan to send it in after I return.

  8. #8

    Aug 2016
    MI
    E-TRAC
    2,480
    4342 times
    All Types Of Treasure Hunting
    They will want your coil also. I would only ship my detector using FedEx. Bad experiences with the other shippers.
    Timebandit likes this.

  9. #9
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,200
    30477 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Timebandit View Post
    Sorry, I didn’t see your question til just now. I have very faint sounds in my headphones. I unplugged for a moment to talk to my nephew and when I plugged back in....no sound. I tested the headphones in another machine and they work fine.

    Sounds like either hp jack is bad or headphones are bad. All you need to ship is the upper handle with the controls and your headphones, they have battery and coil to test with already.You can always get new RMA pu f needed.

    Did you try different set of headphones? Does external speaker work fine?
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  10. #10
    us
    Apr 2018
    Plymouth, WI
    Etrac, F2, F44
    30
    50 times
    Metal Detecting
    I tried another set of hp but still nothing. The external speaker works fine but it sure is a struggle listening for the high chirps without my headphones. Thanks again TH, I’ll send just the handle with the screen on it.

  11. #11
    us
    Dec 2012
    Twin Tiers NY
    XP Deus X2, CTX 3030, E Trac, T2, AT Pro, AKA Sorex, Makro Kruzer, Minelab GP3500, Nokta Impact
    557
    463 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Treasure_Hunter View Post
    Sounds like either hp jack is bad or headphones are bad. All you need to ship is the upper handle with the controls and your headphones, they have battery and coil to test with already.You can always get new RMA pu f needed.

    Did you try different set of headphones? Does external speaker work fine?
    TH I was not aware that you were connected to the new repair center? I know you had an inside contact with Kellyco but am sure that this new repair center is doing things a bit differently, at least I hope so. Please make sure that you are giving the original poster the correct information.

  12. #12
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,200
    30477 times
    All Types Of Treasure Hunting
    Quote Originally Posted by choppadude View Post
    TH I was not aware that you were connected to the new repair center? I know you had an inside contact with Kellyco but am sure that this new repair center is doing things a bit differently, at least I hope so. Please make sure that you are giving the original poster the correct information.
    I not only have inside contacts with Kellyco, but also with Minelab. The problem is headphone jack, no need to pay shipping costs to ship lower shaft, coil or battery to and from repair center, it has nothing to do with failure issue.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  13. #13
    us
    Dec 2012
    Twin Tiers NY
    XP Deus X2, CTX 3030, E Trac, T2, AT Pro, AKA Sorex, Makro Kruzer, Minelab GP3500, Nokta Impact
    557
    463 times
    All Types Of Treasure Hunting
    So very nice of TH to diagnose the machine over the internet but personally I would let the repair center do a hands on diagnosis. I would contact the repair center and have THEM tell me what I need to send or not send rather than some guy on the internet that knows a guy who knows a guy type thing.

  14. #14
    Charter Member
    us
    Aug 2007
    Mn.
    Minelab E-Trac
    3,610
    1514 times
    Metal Detecting
    Banner Finds (3)
    What brand headset are you using ?
    It might be the headset if they are G G's

 

 

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