mikeofaustin
Bronze Member
On a recent trip, I went through an online travel site to 'save' a couple bucks. After arriving to my destination, I told the rental agent behind the counter that I did NOT want insurance. She agreed, and after some typing, she handed a full page of fine print in front of me and circled the important information like 'Mid-sized car' and ' Rental Return Date' and finally, 'Estimated Total Charges', which came out to $51. That was fine by me, just as long as it said $51, I didn't need to read anything else. What was NOT on the bill, was that this was NOT the "Total Estimated Charges". In fact, it was a completely different set of charges altogether, that are charged in addition to what you already paid online through the travel site. After the trip, I looked further, trying to find out why stuff didn't add up. I found out that the bill I signed for at the counter was for Rental Insurance that I did not want and some other small fees like lot use fee, etc. In addition, on the receipt, after turning the car in, had insurance at $14.99 a day, not $9 a day like the contact said. There was also another fee that somehow jumped an additional $11 from what was listed on the initial contract. In all, the 'extra' charges were $78, not $51, because of the rate differences from the initial contact price and the post rental price. How can they tell you rental insurance is this much, but charge you something different later? Bait and switch? Fraud? Hopefully, somewhere, someday, an attorney will fill a class action lawsuit against these people.
I will never rent from Dollar again. Very deceptive people.
Incidentally, during my three days of being on the phone, the first agent couldn't even tell me what the $78 was for. They guessed it was a gas charge for not returning on full (to which I did).
I will never rent from Dollar again. Very deceptive people.
Incidentally, during my three days of being on the phone, the first agent couldn't even tell me what the $78 was for. They guessed it was a gas charge for not returning on full (to which I did).
I never have rented from $$$$ 
