Garrett Custtomer Service Rocks!!!

[Sapper724]

I figured I'd call Garrett today since my digger from my AT Pro Adventure Package was falling apart. (Well the handle was) I spoke with a very polite woman who said to send a pic and address and she'd send me a new one. I told her all I needed was a handle, but she insisted to send a whole new digging tool. They really are great at customer service! They didn't interrogate me or anything! Thanks Garrett, you have a customer for years to come!

 

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[rks1949]

They replaced my digger too! The handle grip came off,and the end tore. I just needed a new grip,but they sent a complete digger!

 

[Jay In NewKen]

I thought about sending mine in as well. The rubber handle grip is torn from use. Thought i just use this excuse to upgrade to a lesche tho.

 

[Sapper724]

They replaced my digger too! The handle grip came off,and the end tore. I just needed a new grip,but they sent a complete digger!

Same problem with mine. I'm sure its probably as 5 dollar hardware store fix, but its awesome they stand by their products like that!

 

[Chug And Red]

Yep 4 thumbs Up From!!! Chug and Red Fixed reds Detector My Pro pointer And I Just Got the Replacement Cap To My AT PRO I Lost Mine No Charges They Rock!!!

 

[Kodiak43351]

They replaced my digger too!

Sent from my iPhone using TreasureNet

 

[christo000]

Hahaha we all got new diggers from garrett awesome customer service diggers were all still Fine they could & most probly would have said glue it stupid lol instead oh handle slid off ok heres a brand new one sheath 2 i honestly think they cant be beat

 

[krazyace]

My digger is torn on the end as well. You can see something happened in the manufacturing process where the cap was not attached properly, only on one side so it is pushed into the handle. So when you go to dig, while pressing down the edge of the handle is being forced through the rubber.

 

[christo000]

My digger is torn on the end as well. You can see something happened in the manufacturing process where the cap was not attached properly, only on one side so it is pushed into the handle. So when you go to dig, while pressing down the edge of the handle is being forced through the rubber.

Tell garrett they will ask for a Picture & go from there that one just mayb ur back up now very helpfull people its nice not to have any worries

 

[stasys]

I send my Garrett Pro pointer broken ferrite coil photo and after week not a word... I know my problem is unique, not much people cut off glued Pro pointers coils off and see Garrett bad design.

 

[christo000]

Re email just doesnt sound like them