Garrett Customer Service....

TheHunterGT

Bronze Member
Feb 2, 2015
1,246
1,847
Central California
Detector(s) used
Anfibio Multi - T2 Classic - F75+ - G2+....and MANY more tested and reviewed.
Primary Interest:
All Treasure Hunting
Not sure where to post this....my apologies in advance if wrong section.

Just wanting to give some kudos to Garrett customer service team. Talked with a lady (Sue I believe). I explained to her that my Scorpion Gold Stinger was having a bit of a discrimination issue the last couple of days. Told her I believe the issue to be the control pot behind the knob...some dust and such appeared to be in there and all my attempts to get it out have failed.

She took about 2-3 minutes of searching and said a new control knob and pot was on the way. No charge since it was only $2....she was glad to help.

They also sent me a new foam handle for it as well in a previous phone conversation.

A 1991 series detector (mine is a later 2003 model) and they have supplied me with 2 replacements parts for free.

They have my future business!
 

xr7ator

Gold Member
Sep 2, 2011
5,182
7,169
Denver, Colorado
Detector(s) used
Garrett AT Pro, AT Gold, ATX, MH7 (oldie!) Minelab Explorer SE Pro, EQ800
Customer service at Garrett is second to absolutely no one.
 

BVI Hunter

Bronze Member
Apr 8, 2013
2,092
1,901
VIRGIN ISLANDS
🥇 Banner finds
2
🏆 Honorable Mentions:
1
Detector(s) used
ACE 250
AT Pro
SEA HUNTER 2
Garrett Pro Pointer
Ghost Amphibian Headphones
Vibra Probe 580
Vibra Tector 730
Primary Interest:
Metal Detecting
whats the customer service number / contact?
 

BVI Hunter

Bronze Member
Apr 8, 2013
2,092
1,901
VIRGIN ISLANDS
🥇 Banner finds
2
🏆 Honorable Mentions:
1
Detector(s) used
ACE 250
AT Pro
SEA HUNTER 2
Garrett Pro Pointer
Ghost Amphibian Headphones
Vibra Probe 580
Vibra Tector 730
Primary Interest:
Metal Detecting

Diggin-N-Dumps

Gold Member
Sep 9, 2009
6,046
3,781
Fort Worth,Texas
Detector(s) used
CTX 3030 / AT PRO / Etrac w/ NEL
Primary Interest:
All Treasure Hunting
Not sure where to post this....my apologies in advance if wrong section.

Just wanting to give some kudos to Garrett customer service team. Talked with a lady (Sue I believe). I explained to her that my Scorpion Gold Stinger was having a bit of a discrimination issue the last couple of days. Told her I believe the issue to be the control pot behind the knob...some dust and such appeared to be in there and all my attempts to get it out have failed.

She took about 2-3 minutes of searching and said a new control knob and pot was on the way. No charge since it was only $2....she was glad to help.

They also sent me a new foam handle for it as well in a previous phone conversation.

A 1991 series detector (mine is a later 2003 model) and they have supplied me with 2 replacements parts for free.

They have my future business!

Very cool!

I deal with Sue as well...she is great and usally gets me things within 2 days....it does help loving 30 minutes from the factory :P

The sent me a package of buttons for my propointer when i asked her if i could buy one
 

pkb

Hero Member
Feb 10, 2013
587
316
Dallas
Detector(s) used
Two Garrett AT PRO's, two Garrett pro pointers
Primary Interest:
All Treasure Hunting
The factory is in the territory I work. What few times I needed service they do it while I wait
 

I DIG

Jr. Member
Mar 17, 2015
55
11
Missouri
Detector(s) used
Garrett GTI 2500
Primary Interest:
All Treasure Hunting
I broke the control box off of my Garrett 2500 all it cost me was postage.
 

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