Minelab repair center issues.
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Thread: Minelab repair center issues.

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  1. #1
    May 2017
    Vancouver WA
    CTX 3030 GPX-4000
    225 times
    All Types Of Treasure Hunting

    Minelab repair center issues.

    Well after a bit more than three weeks, I finally heard back from Minelab that they are way far behind due to a covid issue they had. If you send one in for repair expect a big delay. Great customer service though, just letting everyone know there's a delay.
    Sgt. USMC 2007-2012 (Iraq-Kuwait-Afghanistan)

  2. #2
    Mar 2018
    Todds Point, IL
    6562 times
    Metal Detecting
    I guess it's always good to have a spare machine when the Covid scourge hits home. Gary
    RustyGold likes this.

  3. #3
    mjb is offline

    Feb 2021
    southern mayland
    35 times
    All Types Of Treasure Hunting
    yep I got the same story.sent mine in couple weeks ago.I called minelabs number and left messages for days before they called me back and told me were to send it.then sent it in to the repair place and left messages for days before I heard back from them. from talking to them although they couldn't tell me sounds like someone there may have covid.wish them all well.just got my equinox and love it.I would say if the problem with the machine is manageable use it and wait to send it in.
    RustyGold likes this.

  4. #4
    Bill B

    Sep 2010
    Upstate NY
    Excalibur2,,silver sabre
    1562 times
    All Types Of Treasure Hunting
    I hope all will be better soon,those guys do a great job
    RustyGold likes this.

  5. #5
    Charter Member
    Aug 2013
    Southern California
    Equinox / XP Deus
    10354 times
    Quote Originally Posted by billb View Post
    I hope all will be better soon,those guys do a great job
    That's for sure Bill.

    “Strive not to be a success, but rather to be of value.”
    – Albert Einstein

  6. #6

    Apr 2021
    All Types Of Treasure Hunting
    Nice keep up the good work.

  7. #7
    May 2017
    Vancouver WA
    CTX 3030 GPX-4000
    225 times
    All Types Of Treasure Hunting
    They really do. I'm not frustrated, hope all is well with them. Maybe a tiny bit more communication would have been nice, but not knowing what they are going through...not a big deal.
    Sgt. USMC 2007-2012 (Iraq-Kuwait-Afghanistan)

  8. #8
    Charter Member
    Mar 2013
    SW, VA - Bull Mountain
    CTX, Excal II, EQ800, Fisher 1260X, Tesoro Royal Sabre, Tejon, Garrett ADSIII, Carrot, Stealth 920iX, Keene A52
    21188 times
    Digging in the dirt & scooping in the water!
    I'd sent my Excal in for pin point mods, been several years now. Being worthless (retired), I drove down to pick it up in person. Good danged folks down there!
    Last edited by DeepseekerADS; Apr 02, 2021 at 10:51 AM.
    Republic of Vietnam 10/69 - 3/71, Cambodia April 27, 1970 on a mountain top with HUGE scorpions

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  9. #9
    May 2017
    Vancouver WA
    CTX 3030 GPX-4000
    225 times
    All Types Of Treasure Hunting
    Ok, I will say that the ABSOLUTE silence and lack of response other part is getting extremely annoying.
    Sgt. USMC 2007-2012 (Iraq-Kuwait-Afghanistan)

  10. #10
    Feb 2009
    Deus, Minelab 3030, E-Trac,
    44914 times
    Relic Hunting
    It's more frustrating is to send it in-get it back and the same issue was never resolved.......still p'd at the issue.
    "If it was easy-It would have already been done-Life 101."
    “I treat the outside world as one raw very warm wet chicken that has sitting out too long. wash and sterilize everything me touches.” — pepperj



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