Warranty repair return worst then went in Sent to Ill center came back from Kellyco??
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Thread: Warranty repair return worst then went in Sent to Ill center came back from Kellyco??

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  1. #1

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    291 times
    All Types Of Treasure Hunting

    Angry Warranty repair return worst then went in Sent to Ill center came back from Kellyco??

    My Etrac was acting up and contacted the Minelab Center in Lisle, IL 60532.
    I mailed it back and it was received by Minelab in Illinois on 12/16.
    I received it yesterday and the label has it being sent from Kellyco in Florida.

    I put a brand new set of batteries in it (measured 12.88volts) turned it on and
    The screen flashed and it makes a deep bell sound.

    Now it just says "Flat battery" and turns off.

    Its more F'd up then when I sent it.

    Why did this get sent to Kellyco from Illinois and why is it not working now?? Whos is paying the shipping to have it returned so I can get a working unit!!

    I just ordered a CTX. Having serious doubts about that purchase and long term use.


  2. #2
    us
    Adventure1

    Jan 2013
    North central Pa.
    Garrett at pro/Garrett pro pointer
    2,488
    951 times
    All Types Of Treasure Hunting
    Depending what your spending ability is cut your loses and buy yourself an AT pro. Just my opinion. Sorry to hear about this im sure I would be pretty too. Hope it all works out for you.
    God made man.. Sam Colt made them equal

  3. #3

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    291 times
    All Types Of Treasure Hunting
    I just need to vent. When I first called they told me it would cost $800 to repair because the board would need to be replaced- but upon looking up the serial # it was still under warranty.

    The point is after spending over $1200 to purchase and 2 years later finding out a repair is $800. It makes you think twice about purchasing a machine from this company, it shouldn't cost $800 for a PCB. especially if you want to keep people upgrading to a new model.

  4. #4

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    291 times
    All Types Of Treasure Hunting
    They still sell the Etrac and it was under warranty

  5. #5
    us
    Chris Brooks

    Sep 2014
    Orlando, FL
    Fisher F4, Garrett AT Pro/Ace 350, Minelab CTX 3030/E-Trac/Excal II, White's Coinmaster GT, Nokta FORS CoRe
    160
    165 times
    Metal Detecting
    lawsonland sent you a PM
    Chris Brooks
    Sales Representative

    International and Domestic Sales
    Kellyco Metal Detectors
    1085 Belle Ave.
    Winter Springs, FL 32708
    U.S. Toll-Free: 1-888-535-5926 Ext. 102
    Or 407-699-8700 ext. 102


    "There's a time when a man needs to fight, and a time when he needs to accept that his destiny is lost... the ship has sailed and only a fool would continue. Truth is... I've always been a fool."

  6. #6
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    Quote Originally Posted by lawsonland View Post
    My Etrac was acting up and contacted the Minelab Center in Lisle, IL 60532.
    I mailed it back and it was received by Minelab in Illinois on 12/16.
    I received it yesterday and the label has it being sent from Kellyco in Florida.

    I put a brand new set of batteries in it (measured 12.88volts) turned it on and
    The screen flashed and it makes a deep bell sound.

    Now it just says "Flat battery" and turns off.

    Its more F'd up then when I sent it.

    Why did this get sent to Kellyco from Illinois and why is it not working now?? Whos is paying the shipping to have it returned so I can get a working unit!!

    I just ordered a CTX. Having serious doubts about that purchase and long term use.



    Quote Originally Posted by chriskellyco View Post
    lawsonland sent you a PM
    Contact Chris, they will take care of you. It was sent to Kellyco because they are an authorized Minelab repair center, the wait time in Chicago was probably long and Kellyco was short. Kellyco does all my Minelab mods and any repair work that may pop up, they do excellent work...

    I would never trade my Etrac for an AT Pro.





    Posted From My $50 Tablet....




    A well-regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed.
    ― James Madison
    The Constitution of the United States of America
    RustyGold and chriskellyco like this.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  7. #7
    us
    Fortune Favors the BOLD, while Karma Favors the Wise!

    Jan 2006
    Arizona Vagrant
    Modded SD2000 / Fisher FX-3 / Fisher Gold Bug II / Fisher Gemini / Schiebel MIMID
    6,585
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    TH,

    I am with you 100%. While I have not bought an ETrac, I have had Excal (Blue Sword), Excal 1000, Quattro, XTerra 70, and an SD2000 I have had since 1998. I never had a bit of trouble with any of them. I used them a lot, and take fanatical care of them. While I am not averse to other brands (I have two Fisher Gemini two boxes and a Fisher FX3 magnetometer, as well as my Scheibel PI Mine Detector).

    Get rid of his ETrac for an AT Pro? He is having a metal detector problem, not an aneurysm! HAHAHA EVERY metal detector is only a machine. EVERY machine is subject to breaking. There are far fewer Minelabs that are lemons than most detectors.

    Mike
    Last edited by gollum; Jan 03, 2015 at 01:21 PM.
    chriskellyco and DnD like this.
    "You wouldn't like me when I'm mad, because I back up my rage with hard facts and logic!" - The Credible Hulk

    ............... ALWAYS REMEMBER: When you make a typo, the errorists win...................Aloha Snackbar!

  8. #8

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    291 times
    All Types Of Treasure Hunting
    I'm not blaming anyone yet. But here are the facts.
    FACT: I contacted Minelab in Illinois on 12/10/14 due to erratic behavior of my Etrac.
    FACT: The tech (in Illinois) stated that it was most likely the board (he had seen the issue before) and the cost is $800 to repair. He suggested I purchase anew one. We talked a while because I was amazed about the cost of a PCB (I am a quality assurance electrical engineer for a large aerospace company) and he requested the serial # and when he checked I still had 1 month warranty. It was after the date of the actual purchase which was a positive outcome of the call.
    FACT: I sent my Etrac to Minelab in Illinois on 12/11/14
    FACT: I have an email from Minelab in Illinois stating they received the unit in-house on 12/15/2015
    FACT: Called Minelab in Illinois on Tuesday 12/30/14 inquiring about the Etrac. They stated they only received it on 12/22 and would send an update when it was looked at- things were slowed due to the holiday. I was at work and questioned the 12/22 date but did not push it because I did not have the email showing receipt on 12/15 with me.
    FACT: I received the Etrac 1/2/15 and the shipping label has Kellyco, Florida as the originator
    FACT: Placed my rechargable battery into the unit to hunt and it screen made low deep "bell" sounds while the screen flickered on & off. I shut it down.
    FACT: I put Brand new batteries into the AA holder and measuring 12.88 volts results in the unit with "Flat battery" on the screen and then shutting off. It will only do this and not do anything else
    FACT: It did not do that when it left here 3 weeks ago. It did turn on and work just not correctly
    FACT: Kellyco rep PM'd me and will look into it on Monday

    I will update on Monday.

  9. #9
    us
    Dec 2014
    EastCoast
    Tesoro Fisher GT
    49
    16 times
    All Types Of Treasure Hunting
    Sad! Could be from shipping. Hope it wasnt lollygagging!

  10. #10
    us
    Fortune Favors the BOLD, while Karma Favors the Wise!

    Jan 2006
    Arizona Vagrant
    Modded SD2000 / Fisher FX-3 / Fisher Gold Bug II / Fisher Gemini / Schiebel MIMID
    6,585
    6844 times
    All Types Of Treasure Hunting
    Quote Originally Posted by pong12211 View Post
    Depending what your spending ability is cut your loses and buy yourself an AT pro. Just my opinion. Sorry to hear about this im sure I would be pretty too. Hope it all works out for you.
    Hey pong12211,

    In response to your suggestion:

    From, AT Pro ..............to Etrac

    Nothing bad about the AT Pro, but many people seem to be going the opposite way you suggested. HAHAHA

    Mike
    cooper1841 likes this.
    "You wouldn't like me when I'm mad, because I back up my rage with hard facts and logic!" - The Credible Hulk

    ............... ALWAYS REMEMBER: When you make a typo, the errorists win...................Aloha Snackbar!

  11. #11

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    291 times
    All Types Of Treasure Hunting
    Hi,
    Spoke to both Minelab & Kellyco. Both have apologized for the inconvenience and have sent a prepaid label to return the unit to be corrected. Minelab was short on help due to the holiday and sent machines to Kellyco to be worked on so they would not be sitting around over the holiday. Everything should work out, I was all set to hunt and when I got out to the field and it didn't work it was a let down.
    Just wanted to let you know everyone (Kellyco and the tech at Minelab) have been very nice and helpful.

  12. #12
    us
    Chris Brooks

    Sep 2014
    Orlando, FL
    Fisher F4, Garrett AT Pro/Ace 350, Minelab CTX 3030/E-Trac/Excal II, White's Coinmaster GT, Nokta FORS CoRe
    160
    165 times
    Metal Detecting
    Glad to hear the issue was fixed. It's always a let down when you get to your hunting spot only to find out something is missing or not working. Hope next time you head out the machine works perfectly.
    Treasure_Hunter, DnD and Pointman like this.
    Chris Brooks
    Sales Representative

    International and Domestic Sales
    Kellyco Metal Detectors
    1085 Belle Ave.
    Winter Springs, FL 32708
    U.S. Toll-Free: 1-888-535-5926 Ext. 102
    Or 407-699-8700 ext. 102


    "There's a time when a man needs to fight, and a time when he needs to accept that his destiny is lost... the ship has sailed and only a fool would continue. Truth is... I've always been a fool."

  13. #13
    us
    Working STIFF!

    Jun 2014
    NC
    Nokta Fors CoRe; Nokta pin pointer; Killer B Wasp headphones; and Lesche digging tools! Tesoro Compadre (daughter's machine)
    328
    148 times
    Metal Detecting
    Great outcome! Glad they have taken care of you and understand the need to vent given you go to your site to hunt and whammmo you are dead in the water! I did not read to see if you have a backup but I always take my backup to sites just in case something goes all screwball wrong! And if the backup is screwed up, well, I just go back home!

    These things are electronic machines and they are prone to let us down eventually!
    chriskellyco likes this.

  14. #14
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    29995 times
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    Quote Originally Posted by mtsheron View Post
    Great outcome! Glad they have taken care of you and understand the need to vent given you go to your site to hunt and whammmo you are dead in the water! I did not read to see if you have a backup but I always take my backup to sites just in case something goes all screwball wrong! And if the backup is screwed up, well, I just go back home!

    These things are electronic machines and they are prone to let us down eventually!
    I always take a back up no matter where I hunt land or sea...



    Posted From My $50 Tablet....




    A well-regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed.
    ― James Madison
    The Constitution of the United States of America
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  15. #15
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    37,880
    29995 times
    All Types Of Treasure Hunting
    Pm chriskellyco, he will take care of you...



    Posted From My $50 Tablet....




    A well-regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed.
    ― James Madison
    The Constitution of the United States of America
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

 

 
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