Dirty Money
Jr. Member
- Sep 21, 2010
- 94
- 1
- Detector(s) used
- White's MX5 w/ 8X6 SEF, Garrett Pro-Pointer, X-Terra 305
- Primary Interest:
- All Treasure Hunting
Kudos to White's
Four weeks ago I stupidly swung my Lesche and placed it directly into the heart if my DFX's LCD. It was a boneheaded move on my part and definitely not a warranty repair. Anyway, off my detector went to the factory to get the LCD replaced, and maybe find why it liked to chew through batteries, even though the rechargable retained good life.
I got anxious and called the factory today to see how things were progressing, and find out what the damages would be. I got hold of Todd -yes, the Todd that headed up customer service is back heading up service. Todd couldn't find the detector on the shelves or on a workbench, so he asked if he could call me back in a few minutes after he found out what was going on. No problem on my part.
I took one of the dogs out for a "grass break," had a smoke, and came inside just in time to hear the last of the message going into voice mail "...receive it later today." I had to call him back to thank him for the uber fast response. Seems my name was mis-spelled in the system, which explains why they didn't find it in the computer. And, yes, that happens a lot to me, so I can't blame White's for it. And, my detector was shipped on the 30th and scheduled for delivery today. Oh, there was no charge for the repairs!!
UPS dropped the package off this evening and I immediately pulled the invoice to see what had been done. Whites replaced the LCD and the Pod Window (the items I stabbed), replaced the case connection (the cause of the alkaline battery drain), and replaced the headphone jack (the old one loosened from time to time, but I didn't mention it because it was not an issue to me). All without charge!
This is hands down the best service I've received from any manufacturer in any area of business, not just detectors!
For those of you thinking about a new or different detector, take this story to heart. How many companies would treat a customer this well? Only one I know of White' Electronics.
HH to all
Dave "Dirty Money" Sanford
Four weeks ago I stupidly swung my Lesche and placed it directly into the heart if my DFX's LCD. It was a boneheaded move on my part and definitely not a warranty repair. Anyway, off my detector went to the factory to get the LCD replaced, and maybe find why it liked to chew through batteries, even though the rechargable retained good life.
I got anxious and called the factory today to see how things were progressing, and find out what the damages would be. I got hold of Todd -yes, the Todd that headed up customer service is back heading up service. Todd couldn't find the detector on the shelves or on a workbench, so he asked if he could call me back in a few minutes after he found out what was going on. No problem on my part.
I took one of the dogs out for a "grass break," had a smoke, and came inside just in time to hear the last of the message going into voice mail "...receive it later today." I had to call him back to thank him for the uber fast response. Seems my name was mis-spelled in the system, which explains why they didn't find it in the computer. And, yes, that happens a lot to me, so I can't blame White's for it. And, my detector was shipped on the 30th and scheduled for delivery today. Oh, there was no charge for the repairs!!
UPS dropped the package off this evening and I immediately pulled the invoice to see what had been done. Whites replaced the LCD and the Pod Window (the items I stabbed), replaced the case connection (the cause of the alkaline battery drain), and replaced the headphone jack (the old one loosened from time to time, but I didn't mention it because it was not an issue to me). All without charge!
This is hands down the best service I've received from any manufacturer in any area of business, not just detectors!
For those of you thinking about a new or different detector, take this story to heart. How many companies would treat a customer this well? Only one I know of White' Electronics.
HH to all
Dave "Dirty Money" Sanford
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