My first experience calling Garrett for Warranty Work - Positive!

[Skippy SH13]

Edit: No longer maintaining this post

 

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[PAScott]

I had a great experience with Garrett recently also. My AT Pro was falsing. Sent it in and replaced the circuits, housing, and gave me a new coil and cover. Only cost me price to ship there. Basically a new detector. I was just shy of two years. Very pleased! Hope you have a similar experience. Got back in 6 days. Wow!

 

[PAScott]

Agree completely. I went back to using my ace 250 the week mine was gone. Works and will find stuff but definitely doing more digging with trash.

 

[PAScott]

Hey... Did you get a phone call after they received your equipment, or did they just do the service and send it back? I'm unsure if I should expect a conversation about it or not...

CHeers,
Skippy

They just sent it back. That definitely added to my surprise. Didn't tell me much of what they did on the paper with the shipping so I called and they explained everything they fixed to me. Wanted to make sure something was wrong and I wasn't just crazy.

 

[Loco-Digger]

I only sent my older pin pointer in for repair a few months ago. I was amazed at how well they took care of my needs and the quick turn-around time. I've also had great experiences with Fisher Labs.

 

[TheHunterGT]

Garrett sent me so much free stuff for my Garrett Scorpion.....was almost like a new machine. They must have sent me $50 in knobs and pots and wires. Even talked me through the wiring diagram so I could just make repairs myself.

Oh yeah...I bought it used and they could of cared less. They were just thrilled I was using the Scorpion still and willing to do anything to ensure I enjoyed it.

Some of the best customer service in all of MDing in my opinion.