New AMinelab USA Repair Center

[Keppy]

No, it is it's own repair center, Dave would never move to PA, too cold, too much snow.

Sent from my P008 using Tapatalk

I am a little confused would one then send there detector to Fl. or Pa. for repair ?

[Keppy]

No, it is it's own repair center, Dave would never move to PA, too cold, too much snow.

Sent from my P008 using Tapatalk

Yes cold & snow does cause some problems when detecting.

[sgoss66]

I will be watching to see what kind of response you get and how fast it takes to get it.

I will report back, with details, as I'm quite interested in seeing how this plays out. First time I've needed Minelab service; I'm interested in seeing how it goes. I expect to buy a new Equinox, and often "new releases" do need to be sent back to the manufacturer a time or two for "tweaks." How Minelab handles this will give me some ideas as to how comfortable I might be as possibly being an "early purchaser" of an Equinox...

Steve

[bowwinkles]

Wow, some more great news with a clean break and no association moving north.

[SeabeeRon]

Please be sure to contact us for a RMA (return material authorization) number prior to sending in your repair! You can also contact us at service@minelabamericas.com and our customer service line is 877-767-6522.

Jamie, Can you clear up the confusion where the Minelab Repair Facilitie(s) is/are??

[sgoss66]

OK, VERY impressed so far. I had an email in my inbox from Minelab by 8:15 AM this morning. Some back-and-forth via email, exchanging serial numbers, RMA numbers, etc. Every email was answered in a very timely and professional manner. I have a trip to the beach planned starting Friday, and was wanting to take my machine. They were willing, if I overnighted the machine to them, to expedite the repair and overnight the machine back to me prior to my trip Friday; they had it all set up with the techs to get my machine on the bench, repaired, and back to me this week!

However, I checked into cost to overnight via FedEx, and it was $150! OUCH! So I decided not to go that route, and just send it regular FedEx. I notified my contact person at Minelab via email, gave him a tracking number for my package, and he said he'd let the repair center know of the change of plans, and they'd be looking for the machine to arrive in a few days.

Don't know how the repair will go, or the cost, but thus far, VERY impressive.

Steve

[Treasure_Hunter]

They are using a program that automatically sends email when a detector is logged in.

[sgoss66]

Are you saying, T_H, that when they receive my machine, and log that it arrived, I'll get an automated email saying they received it?

Steve

[SeabeeRon]

OK, VERY impressed so far. I had an email in my inbox from Minelab by 8:15 AM this morning. Some back-and-forth via email, exchanging serial numbers, RMA numbers, etc. Every email was answered in a very timely and professional manner. I have a trip to the beach planned starting Friday, and was wanting to take my machine. They were willing, if I overnighted the machine to them, to expedite the repair and overnight the machine back to me prior to my trip Friday; they had it all set up with the techs to get my machine on the bench, repaired, and back to me this week!

However, I checked into cost to overnight via FedEx, and it was $150! OUCH! So I decided not to go that route, and just send it regular FedEx. I notified my contact person at Minelab via email, gave him a tracking number for my package, and he said he'd let the repair center know of the change of plans, and they'd be looking for the machine to arrive in a few days.

Don't know how the repair will go, or the cost, but thus far, VERY impressive.

Steve

Where were told to send it?

[Treasure_Hunter]

Are you saying, T_H, that when they receive my machine, and log that it arrived, I'll get an automated email saying they received it?

Steve

From what I have read on a couple forums from members who sent in detectors it sounds like they are using a data base system that automatically sends email when item is logged in. There are several data bases available that can do that.

[sgoss66]

Where were told to send it?

Ron,

I will tell you in a PM. It seems, for some reason, Minelab doesn't want this "known," for some reason. You and I have both asked Jamie, and she's not answering...so I will respect what seems to be Minelab's wishes on this (not sure why they are being quiet about it).

Steve

[Minelab Jamie]

We now have an official announcement regarding repairs. Our new repair center is Detector Center and we again request you contact us directly for all your repair needs. Thank you!

[SeabeeRon]

We now have an official announcement regarding repairs. Our new repair center is Detector Center and we again request you contact us directly for all your repair needs. Thank you!

Thanks for the info Jamie!

[Keppy]

We now have an official announcement regarding repairs. Our new repair center is Detector Center and we again request you contact us directly for all your repair needs. Thank you!

It it does not clear it up for me . Do we send it to Pa.,Fl.,or IL. What is the big secret ? And how will it work with the one in charge lives in Fl. but the repair centers are up north sounds messed up again. And sgoss66 said they are not allowed to tell were they send it . Wow sounds like a mess again to me.

[Pacific_Searcher]

I sent mine to Florida about 3 weeks ago and was advised via email (after I inquired) that it would be forwarded to PA and all future repairs should be sent to PA.