New AMinelab USA Repair Center - Page 4
Welcome guest, is this your first visit?
Member
Discoveries
 
Page 4 of 5 FirstFirst ... 2345 LastLast
Results 46 to 60 of 72
Like Tree77Likes

Thread: New AMinelab USA Repair Center

« Prev Thread | Next Thread »
  1. #46
    us
    Jan 2007
    Gold Canyon AZ
    ML SDC-2300, Fisher F-75, XP Deus,
    708
    643 times
    All Types Of Treasure Hunting
    Who exactly is “Detector Center” in PA. Google reveals no such business name?

  2. #47
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,196
    30475 times
    All Types Of Treasure Hunting
    It is the business name of the repair center in PA.

    January 20, 2017 A New Beginning!
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  3. #48
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    724
    947 times
    Metal Detecting
    Quote Originally Posted by Keppy View Post
    It it does not clear it up for me . Do we send it to Pa.,Fl.,or IL. What is the big secret ? And how will it work with the one in charge lives in Fl. but the repair centers are up north sounds messed up again. And sgoss66 said they are not allowed to tell were they send it . Wow sounds like a mess again to me.
    Keppy,

    Just to clarify -- it wasn't that anyone told me NOT to say where I sent it. It's just that I know Minelab was in a transition with respect to opening the new repair center, and since several folks on the forums asked Minelab Jamie if she could tell them where the new repair center was located but there was no answer given, I simply put two and two together and figured that there were some details to work out/loose ends to tie up, such that maybe Minelab was not ready to broadcast publicly the location of the new repair center. SO I simply tried to respect that.

    I sent Minelab an email at the address Jamie provided (service@minelabamericas.com), and described my issue to them, regarding my Explorer. I got a prompt email reply, and with an hour, I had an RMA number and instructions as to where to send my machine -- which was to the location Jamie has now revealed (Detector Center in Alum Bank, PA).

    I have nothing but positive things to say at this point, regarding my experience thus far. Tracy (the person who I have dealt with via email to assist in me getting the unit shipped to the right place) has been extremely prompt and helpful. It has been a good experience for me so far, so hopefully that helps you feel a little better about things.

    Steve
    Last edited by sgoss66; Oct 04, 2017 at 01:49 AM.

  4. #49
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,196
    30475 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Keppy View Post
    It it does not clear it up for me . Do we send it to Pa.,Fl.,or IL. What is the big secret ? And how will it work with the one in charge lives in Fl. but the repair centers are up north sounds messed up again. And sgoss66 said they are not allowed to tell were they send it . Wow sounds like a mess again to me.
    Dave who ran repair center in Florida has nothing to do with running the repair center in Pa. Kellyco chose to shut the Minelab repair center down located in their warehouse there so Minelab had to find a new location and that location is now in Pa.

    Sent from my P008 using Tapatalk
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  5. #50

    Dec 2003
    Western Schuylkill County Tower City
    2 MINELAB EXPLORER SE PRO's .......3 Garrett Pro Pointers…… Sovereign XS-2 Pro ....... 2 Sovereign GT's
    69,501
    35003 times
    All Types Of Treasure Hunting
    Honorable Mentions (1)
    I think it's good & bad at the same Time.

    I trusted Kellyco 100% they have been there a long time.

    but shipping 150 Mile one way instead of 1000 mile one may may be cheaper & maybe even faster if
    I ever need to.
    Last edited by jeff of pa; Oct 04, 2017 at 07:21 AM.
    Treasure_Hunter likes this.

  6. #51

    Dec 2003
    Western Schuylkill County Tower City
    2 MINELAB EXPLORER SE PRO's .......3 Garrett Pro Pointers…… Sovereign XS-2 Pro ....... 2 Sovereign GT's
    69,501
    35003 times
    All Types Of Treasure Hunting
    Honorable Mentions (1)
    Quote Originally Posted by Rick K View Post
    Who exactly is “Detector Center” in PA. Google reveals no such business name?
    Address is the same as Fort Bedford


    Contact Us
    Last edited by jeff of pa; Oct 04, 2017 at 07:37 AM.
    G.A.P.metal likes this.

  7. #52
    us
    Oct 2009
    9,034
    8279 times
    All Types Of Treasure Hunting
    Quote Originally Posted by jeff of pa View Post
    I think it's good & bad at the same Time.

    I trusted Kellyco 100% they have been there a long time.

    but shipping 150 Mile one way instead of 1000 mile one may may be cheaper & maybe even faster if
    I ever need to.
    only 150? Heck, I'd drive it over and deliver it personally if it was only that far!
    Keppy and jeff of pa like this.

  8. #53
    Charter Member
    us
    IT COULD BE A VALUABLE PRIZE "YOU NEVER KNOW"

    Nov 2006
    N.E. Ohio on lake Erie
    ** WHAT ONE I FEEL LIKE ON HUNTING DAY *****
    8,190
    2701 times
    ANY TYPE OF TREASURE HUNTING THAT PUTS MONEY IN MY POCKET
    Quote Originally Posted by Jason in Enid View Post
    only 150? Heck, I'd drive it over and deliver it personally if it was only that far!
    That would be nice if you knew were to drive it to ..PA. or IL. It is all still all a big secret . You would think...... Fort Bedfort ...would chime in.... And Minelab Jamie is she a real person or a computer?
    ".. Let no one know what , when , or where ..'

  9. #54
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,196
    30475 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Keppy View Post
    That would be nice if you knew were to drive it to ..PA. or IL. It is all still all a big secret . You would think...... Fort Bedfort ...would chime in.... And Minelab Jamie is she a real person or a computer?
    Jamie is a real person, I have talked to her in the past.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  10. #55
    us
    Dec 2012
    Twin Tiers NY
    XP Deus X2, CTX 3030, E Trac, T2, AT Pro, AKA Sorex, Makro Kruzer, Minelab GP3500, Nokta Impact
    557
    463 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Treasure_Hunter View Post
    They are using a program that automatically sends email when a detector is logged in.
    Sounds pretty simple. Wonder why Kellyco never did this. They chose to keep the customer in the dark and many did not even receive any notice that their machine was fixed until it showed up on their doorstep months later.
    Jason in Enid likes this.

  11. #56
    us
    Dec 2012
    Twin Tiers NY
    XP Deus X2, CTX 3030, E Trac, T2, AT Pro, AKA Sorex, Makro Kruzer, Minelab GP3500, Nokta Impact
    557
    463 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Treasure_Hunter View Post
    Dave who ran repair center in Florida has nothing to do with running the repair center in Pa. Kellyco chose to shut the Minelab repair center down located in their warehouse there so Minelab had to find a new location and that location is now in Pa.

    Sent from my P008 using Tapatalk
    I am hearing that it was MINELAB that chose to sever the repair facility with Kellyco as they were not meeting the requirements of the customers.
    Keppy and bowwinkles like this.

  12. #57
    Charter Member
    us
    Garry

    Nov 2013
    Treasure Coast Of Florida
    Minelab Equinox 800 Minelab CTX 3030 Garrett AT Pro Minelab Excalibur 1000 with SEF 10x12 coil 3 Minelab Excalibur II 10 inch Tesoro Sand shark Whites prizim 4 Minelab Go 20 Stealth Extreme 920
    1,393
    1767 times
    Beach and Shallow Water Hunting
    Honorable Mentions (3)
    I just had my CTX repaired. It took them two days to repair and turn it around back to me! Great job thank you Jamie.


    Sent from my iPhone using Tapatalk
    If you don't look for it you won't find it!! So get out there and dig it.

  13. #58
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    38,196
    30475 times
    All Types Of Treasure Hunting
    Quote Originally Posted by choppadude View Post
    I am hearing that it was MINELAB that chose to sever the repair facility with Kellyco as they were not meeting the requirements of the customers.
    You heard wrong.

    Quote Originally Posted by choppadude View Post
    Sounds pretty simple. Wonder why Kellyco never did this. They chose to keep the customer in the dark and many did not even receive any notice that their machine was fixed until it showed up on their doorstep months later.
    Because it is easier to set up the data base from scratch to begin with than after the fact. Every part number and price has to be manually entered into a data base and that takes a lot of time, which new repair center could do before it open on the new center. Dave who ran the repair center at Kellyco told me months ago he was trying to set up the same software, he had it 3/4 complete when repair center decided to shut down, it was hard for him to spend so much time manually inputting hundreds of part numbers and prices then enter every detector they already had received for repairs in the data base when they were so many detector repairs to be done and detectors coming in every day so he was doing it a little at a time.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  14. #59
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    724
    947 times
    Metal Detecting
    Quote Originally Posted by Keppy View Post
    That would be nice if you knew were to drive it to ..PA. or IL. It is all still all a big secret . You would think...... Fort Bedfort ...would chime in.... And Minelab Jamie is she a real person or a computer?
    Keppy, it's not a secret, anymore (assuming it ever really was; that was JUST my "assumption," out of an abundance of caution and trying to be respecful).

    http://www.minelab.com/usa/go-minela...article=320105

    If your machine develops a problem, email to service@minelabamericas.com, and they will give you an RMA number and address to mail the machine to. So far, we have heard from three different people on this thread who all have had their machines sent to PA for service, as instructed by Minelab.

    Steve
    Last edited by sgoss66; Oct 04, 2017 at 02:14 PM.
    Treasure_Hunter and Keppy like this.

  15. #60
    us
    Oct 2009
    9,034
    8279 times
    All Types Of Treasure Hunting
    Quote Originally Posted by choppadude View Post
    Sounds pretty simple. Wonder why Kellyco never did this. They chose to keep the customer in the dark and many did not even receive any notice that their machine was fixed until it showed up on their doorstep months later.
    Yep, I sent mine in with tracking so I knew when it arrived. I had a printed page with all info and problem to be repaired, all my contact information with requests for contact to A- let me know they got it, B- if they needed any other information, C- when they shipped it back to me with the tracking number. None of that is out of line and should have been a normal way of running a repair shop. I never received a single phone call or email. When I would call I would be told they recieved it MUCH later than the proof I had in my hand that they accepted it. No notifications or contact whatsoever until it arrived back at my front door. Inside the box there was zero information about what problem they found, what was repaired or replaced, or even if they had done anything at all. I just had to hope it was working again and actually fixed.

    I'm glad the repair center has been moved.

 

 
Page 4 of 5 FirstFirst ... 2345 LastLast

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. A Salute to the Kellyco Repair Center
    By ColonelDan in forum Metal Detecting
    Replies: 7
    Last Post: May 17, 2016, 08:35 AM
  2. Minelab Repair Center Request - No Shafts Sent Into Repair Center
    By Treasure_Hunter in forum Metal Detecting
    Replies: 2
    Last Post: Apr 18, 2016, 10:22 AM
  3. Replies: 4
    Last Post: Jun 03, 2015, 08:12 PM
  4. Whites Repair Center Complaints?
    By McKinney_5900 in forum General Discussion
    Replies: 6
    Last Post: Aug 23, 2010, 10:51 PM
  5. Minelab Repair Center
    By FLauthor in forum Metal Detecting
    Replies: 4
    Last Post: Jun 29, 2005, 10:05 PM

Search tags for this page

minelab repair center alum bank pa

Click on a term to search for related topics.
Powered by vBadvanced CMPS v4.3.0