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Thread: Is Whites customer service better than the rest?

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  1. #1
    us
    my dog ate my permit

    Sep 2014
    Sonoma county CA
    whites 5900, Tesoro Tiger Shark on order
    62
    89 times
    Metal Detecting

    Is White's customer service better than the rest?

    I am in pain over my broken Tesoro Tiger Shark which I bought in part because of its lifetime warranty ,which is now worthless. I have been looking at all kinds of replacement machines new and used but but after reading so many post on TN about hassles with Minelab and Fisher and the thought echoed here that all manufacturers are lacking on keeping their promises, I think maybe I should buy a whites PI unit brand new.

    My whites 5900 SL broke when I dropped it almost 20 years ago and whites fixed it under warranty even though I said I had dropped it and they got it back fast and even replaced a knob I had lost. Do they still have these high standards?

    I am not a wealthy guy, a $1000 plus Toy comes from sacrifices. I am just looking to make an informed purchase based on more than a manufactures sales speak.

    Any help is appreciated.
    Last edited by kingvegan; Jul 04, 2019 at 02:45 PM.

  2. #2
    us
    yardgoat

    May 2015
    Salmon, Idaho
    Whites XLT, MX Sport
    74
    269 times
    Metal Detecting
    I've had to use their customer repair service a few times and always received nothing but 5 star service, quick turn around and things were done right. I highly recommend them.
    kingvegan and 1637 like this.

  3. #3
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    12,810
    21499 times
    All Types Of Treasure Hunting
    Banner Finds (7)
    Honorable Mentions (1)
    Kingvegan, before you give up on the Tesoro, remember these are analog machines and can be repaired. Trick is to find an electronic technician who can do it. An oscilloscope and the proper part would do it. These are not computers on a stick.
    kingvegan and RustyGold like this.

  4. #4
    us
    Apr 2011
    Wisconsin
    Garrett AT Pro, XP Deus & BlissTool
    799
    867 times
    Metal Detecting
    I know a lot of folks bash Garrett but the AT Pro is hard to beat. It might not be the greatest detector out there but it has made some excellent finds for me.

    And regarding your thread title........Garrett has one of the best customer service reputations out there. I'm sure others will chime in to agree.
    kingvegan and alaskaseeker like this.

  5. #5
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    12,810
    21499 times
    All Types Of Treasure Hunting
    Banner Finds (7)
    Honorable Mentions (1)
    Both Garretts and White have exceptional customer service, and their machines are built to LAST. Quality control is excellent. I have owned both. I had a bad knob thing on one White's and it was a non issue with them. Garretts fixed a pinpointer I had lost on a salt water beach, and although my fault, repaired it in less than 2 weeks turnaround and was CHEAP.

    WHATEVER YOU DO, try to test drive a new machine if you go in that direction. Not all machines are created equal.

  6. #6
    us
    Wheres The Gold

    Feb 2010
    Vancouver WA
    Chug)Whites Classic 5 ID, (Red Whites Coin master Pro) Chug and Reds New Additions Give It Up>> Garrett's AT Pro Buttercup>> Garrett's Ace 250 Show Me the Money>> Garrets Ace 400
    7,386
    2619 times
    Metal Detecting
    Honorable Mentions (1)
    I fully agree with Smokey, if you ever get the chance to visit the Whites factory in sweet home Oregon go for it Great museum the you can go thru while the fix your Machine if its a Quick fix been there twice for coil replacements over the years Chug
    "It cant Always Be Silver Or Gold But It Is A Hell Of an Experience Pulling It Out Of the Dirt"

    Metal detecting is Like A Marathon, Your Running fast then start Slowing A Bit The You Find Something Interesting And You Pick Up the Pace!!! The Only Difference is If You Are Addicted to this Hobby there Is NO FINISH LINE HH Chug And Red

  7. #7
    us
    Mar 2014
    philomath
    Whites XLT/ Garrett Pro-Pointer, won Pointer at Gold show in Roseburg Oregon 2014
    10
    5 times
    Metal Detecting
    I Agree with Chug , I live west of Sweet Home , and have taken my XLT in for service twice in 10 years , By the time I Have walked around the Museum the thing is fixed !! last there , the ladies at the front desk even threw in a coil that came back in the package , never used for nothing !!
    Love there service
    Wayne
    Chug And Red likes this.

  8. #8
    us
    May 2018
    Maryland
    White's MXT Tesoro Cibola Tesoro Golden Sabre Plus Garrett ADS Master Hunter 7
    1,145
    1583 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Chug And Red View Post
    I fully agree with Smokey, if you ever get the chance to visit the Whites factory in sweet home Oregon go for it Great museum the you can go thru while the fix your Machine if its a Quick fix been there twice for coil replacements over the years Chug
    Never thought about visiting Whites, Garrett, etc for their museums. That is a great idea. Thanks.


    Always do right; this will gratify some and astonish the rest.
    - Mark Twain


  9. #9
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    12,810
    21499 times
    All Types Of Treasure Hunting
    Banner Finds (7)
    Honorable Mentions (1)
    I never thought of it either, but I'm a long way from Oregon.

  10. #10
    us
    May 2018
    Maryland
    White's MXT Tesoro Cibola Tesoro Golden Sabre Plus Garrett ADS Master Hunter 7
    1,145
    1583 times
    All Types Of Treasure Hunting
    Quote Originally Posted by smokeythecat View Post
    I never thought of it either, but I'm a long way from Oregon.
    Me too , but I visit Portland every fall. Gave an invited scientific talk in Corvallis years ago and that's even closer (should have gone to Sweet Home then).
    Last edited by Megalodon; Jul 04, 2019 at 05:47 PM.


    Always do right; this will gratify some and astonish the rest.
    - Mark Twain


  11. #11
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    12,810
    21499 times
    All Types Of Treasure Hunting
    Banner Finds (7)
    Honorable Mentions (1)
    Closest I get is San Jose. One offspring lives there in the land of fruits and berries.

  12. #12
    us
    May 2018
    Maryland
    White's MXT Tesoro Cibola Tesoro Golden Sabre Plus Garrett ADS Master Hunter 7
    1,145
    1583 times
    All Types Of Treasure Hunting
    I've got one in Portland and one 12 minutes away. The one 12 minutes away has our grandson - the only reason why we stay in Maryland. I can't see myself living in Portland, but i like Astoria and could like some other small towns.
    Last edited by Megalodon; Jul 04, 2019 at 06:01 PM.


    Always do right; this will gratify some and astonish the rest.
    - Mark Twain


  13. #13
    us
    Deep1

    Dec 2018
    Carolina Lowcountry
    Nox 800, Garrett Sea Hunter Mark II, Poor ole wore out Fisher 1266 that still finds stuff.
    199
    475 times
    All Types Of Treasure Hunting
    Don't rely on customer service to make a buying choice.
    You want a detector you are comfortable with and have confidence in.
    Not one who has best repair service.
    Over the years, most all major detector manufacturers have had some sort of service issues at some time.
    They knew to stay in business and be profitable, quality service is important.
    So they work hard to resolve internal service issues to provide good service.
    Some may be better than others at it, but they all provide good service.
    When looking at the big boys, fisher, whites, garrett, minelab, etc, I don't consider service as part of the buying equation.
    I'm looking for what will suit me and serve my purpose best. Not who has best customer service.
    cudamark, RustyGold and chub like this.
    If it's old, I'll dig it, dive on it, detect it or sometimes when I get lucky just bend over and pick it up.

  14. #14
    Charter Member
    us
    Oct 2014
    Massachusetts
    Garrett: AT Pro, AT Gold & Infinium; Minelab: Explorer SE, II & X-terra 705; Tesoro: Tejon & Outlaw; White's: V3i & DFX
    25,034
    25982 times
    Relic Hunting
    Banner Finds (2)
    Hello Megalodon,

    What was the subject of the scientific talk? I'm a Physicist and am just curious.

    Doc

  15. #15
    us
    May 2018
    Maryland
    White's MXT Tesoro Cibola Tesoro Golden Sabre Plus Garrett ADS Master Hunter 7
    1,145
    1583 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Professor of Engineering View Post
    Hello Megalodon,

    What was the subject of the scientific talk? I'm a Physicist and am just curious.

    Doc
    Evolution in a species of fish. Divergence in isolation during coastal Pleistocene glaciation and the evolution of isolating mechanisms when the glaciers retreated. A type of punctuated equilibrium with some geographic variation thrown in for fun. Mostly showed that not all evolution occurs slowly nor required hundreds of millions of years.

    Within a few years of publication, the papers that came from this work were cited over 500 times and may still be discussed in the textbooks. Occasionally, I'm still surprised to meet a young grad student at a meeting who tells me the work inspired their research and that my paper was the first one they cited in the introduction of their thesis.

    The funny thing is I had to re-invent myself for the job market. But that work also resulted in landmark papers, invited talks, and textbook citations. When I received an award for "democracy in conservation biology" at Monticello a few years ago, I realized the administration that opposes both would fire me if they found out about how inclusive i was, so I chose to retire a little early at 62 in 2017, even though i loved what i was doing and my co-workers.
    Last edited by Megalodon; Jul 05, 2019 at 07:57 PM.
    RustyGold and kingvegan like this.


    Always do right; this will gratify some and astonish the rest.
    - Mark Twain


 

 
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