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Thread: Too many unsatisfied customers..

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  1. #1
    us
    Mar 2016
    Ogden Utah, from Hawaii
    Garrett Ace 250/ AT Pro Pointer/ BH Platinum
    29
    28 times
    All Types Of Treasure Hunting

    Too many unsatisfied customers..

    I'm not posting this as a hateful customer. On the contrary, I'm just wanting to point something out.
    I would be an ideal target for your marketing. I'm new to the hobby, just bought an entry level detector and realize this is something I'd like to pursue. I researched detectors of mid to higher level, and the CTX 3030 was the machine that I found myself comparing others with. But with all the testimonials on how well this machine finds and IDs targets, not to mention all the extra features that no other detector even comes close to, it was a done deal. Until I attended a local club meeting. I spoke to one gentleman there who loved his explorer 2, until he had to have it serviced.
    After I heard his story, I researched the net and found similar stories of poor customer service.
    It took a few days to let it sink in because I was already sold on the CTX 3030 and was looking forward to playing with all the features. But I decided to go with a company that had a strong customer relationship and lineage.
    I'm not going to say what I chose. I'm not here to support your competitors. I just hope you understand how important it is to get customers that are new to the hobby. They usually become product loyal.

    David
    Honest Samuel and aquanut like this.

  2. #2
    us
    sprailroad

    Jan 2017
    Grants Pass, Oregon
    Minelabs/Garretts
    1,584
    2082 times
    All Types Of Treasure Hunting
    I think the same could be said about ANY business or service. No matter what brand, make or model of anything, and as far as to what one might read on the "Net"?, well........., the best place to find out about a detector or the service of one, would be right here on T-Net, for the 30-30, the Minelab sub-forum would be the place.
    RustyGold and jeff of pa like this.

  3. #3
    us
    Mar 2016
    Ogden Utah, from Hawaii
    Garrett Ace 250/ AT Pro Pointer/ BH Platinum
    29
    28 times
    All Types Of Treasure Hunting
    I'm not trying to ruffle any feathers, believe me, it was a hard few days to walk away from the ctx after spending months deciding on it. The first testimony was in person. Most of the other results did come right here on treasurenet.
    It sounded like kellyco may have had something to do with it, I'm not sure.
    And yes, all product manufacturers will have some problems time to time, but if another company stands out among the rest, for better or worse, customers will make their decisions accordingly.
    I am very upset.I didn't want to "settle" for a detector. I wanted the ctx. But the other company's reputation among hobbyist was superior from my research.

    David
    can_slaw and Honest Samuel like this.

  4. #4
    us
    sprailroad

    Jan 2017
    Grants Pass, Oregon
    Minelabs/Garretts
    1,584
    2082 times
    All Types Of Treasure Hunting
    No feathers ruffled, I fully understand, we both do. Whatever you decided on, enjoy it, and I do hope you find some really great items.
    can_slaw likes this.

  5. #5
    us
    Mar 2016
    Ogden Utah, from Hawaii
    Garrett Ace 250/ AT Pro Pointer/ BH Platinum
    29
    28 times
    All Types Of Treasure Hunting
    Thanks!!

  6. #6
    Charter Member
    us
    Jul 2006
    Orlando, Fl
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    36,188
    27095 times
    All Types Of Treasure Hunting
    You walked away from a fantastic detector. Remember satisfied customers don't post their satisfaction only disatisified customers.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

  7. #7
    Charter Member
    us
    Travis Mitchell

    Feb 2016
    Elizabethtown, IN
    Equinox 600, Fishers F22, Tesoro Vaquero
    180
    216 times
    All Types Of Treasure Hunting
    I can't comment on Minelabs service as I have not used it myself. Check the Minelab section out though because I did read where someone recently sent their CTX in and they were happy.

    What I would say is that I am not aware of a direct competitor to the CTX3030? The closest thing might be the deus and there is no shortage of negative reviews on it.
    There is the Makro but I'm not sure if they have a service center in North America?

    The CTX is not only a big jump from the ACE in terms of technology but also in weight so another point to keep in mind.
    sprailroad likes this.

  8. #8
    Charter Member
    us
    Gare or Gary

    Dec 2012
    Canton Ohio Area
    387
    456 times
    All Types Of Treasure Hunting
    I bought a supposed to be new CTX detector off of a dealer ship here in Ohio. Some days it would work and some days it would not . Minelab ALWAYS paid shipping BOTH ways ! after the 3rd time Minelab just sent me a BRAND NEW detector package. The dealer i bought it off of would not call me back. I was ok with Minelab's attempts at fixing the problem. I have owned minelab products since about 2000 I have had a few issues with some machines. I HAVE ALWAYS been able to talk to the repair service. I could EVEN UNDERSTAND THEM ALL !!!
    My last dealings with them were as follows. A person on my FB page offered a package deal of a Minelab Excalibur 2 and a couple AT pro's seems his brother commited suicide and needed the money for his funeral. The complete deal was not a great deal but not a bad one either. I already took the excalibur to Fl and had issues with it. IT still had warranty on it. I called Minelab and talked to Repair. They issued me a call tag and again paid shipping . I sent it out on a Tuesday to there repair service in Pa. I flew home Thwe next day i shipped it. The following Wednesday my repaired excal was at my door

    I have had dealings with other manufactures and Minelab does not have to take a Back seat to ANYONE 1!!

    I now swing a Deus because of its weight . Only reason at my age it matters
    Last edited by Gare; Apr 16, 2018 at 07:42 AM.
    Only TWO things in the world that spook my horses THINGS THAT MOVE and THINGS THAT DON'T MOVE !!!

  9. #9
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    9,319
    12864 times
    All Types Of Treasure Hunting
    Banner Finds (5)
    I have only had service with Tesoro and Garrett Detectors. Their service was 100% wonderful. Good luck with your decision.
    sprailroad likes this.

  10. #10
    us
    Oct 2009
    8,434
    7143 times
    All Types Of Treasure Hunting
    Quote Originally Posted by sssmiller View Post
    ..... it was a done deal. Until I attended a local club meeting. I spoke to one gentleman there who loved his explorer 2, until he had to have it serviced.
    After I heard his story, I researched the net and found similar stories of poor customer service.
    It took a few days to let it sink in because I was already sold on the CTX 3030 and was looking forward to playing with all the features. But I decided to go with a company that had a strong customer relationship and lineage.

    David

    Here's your problem, you aren't looking at all the information. OK, you saw some negative reviews about CS (and yes there USED to be a bunch). Did you bother to look at the dates fo those complaints? Did you research anything about the service center, where it USED to be and where it is NOW? Did you bother to research for the recent reviews of ML's service in the US (because there have been a bunch of those too)?

    You got a biased personal opinion and then you only looked for reinforcement of THAT opinion. I dont care what detector anybody uses and if you dont want a ML, its no skin off my back. Buy what youre happy with, but as TH said above, you missed out on buying a great detector.

  11. #11
    us
    Mar 2016
    Ogden Utah, from Hawaii
    Garrett Ace 250/ AT Pro Pointer/ BH Platinum
    29
    28 times
    All Types Of Treasure Hunting
    Lol. I don't think you read all the post. I Want the 3030. I dont care what label it has. I just got concerned with the repair service. And Yes, I did intentionally look for bad reviews on the subject that concerned me, because... it concerned me. lol.
    But you make a Very valid point that I thought about. I came back to post about it and didn't expect so many new post in such short time. Thanks to all of you for doing so. The point Jason made and I agree, I didnt call their repair center. I will look into that. Also I read a post about someone here in the states that sends his minelabs to europe for servicing and is very pleased with them. Where do you guys send yours to?
    The negative posts seemed to be from 2014. If minelabs has already solved the problem that brought those bad moments about, an explaination would suffice, and have been very appreciated.
    So I'll do as Jason says, or screams , keep on researching. Thanks Again
    Last edited by sssmiller; Apr 17, 2018 at 01:02 AM.

  12. #12
    us
    Oct 2009
    8,434
    7143 times
    All Types Of Treasure Hunting
    Quote Originally Posted by sssmiller View Post
    So I'll do as Jason says, or screams , keep on researching. Thanks Again

    Just to shorten your further searches.... ML moved the repair facility a year ago. Its now handled by the owner of Fort Bedford detectors, although its separate from the sales business. Turnaround times used to be months, now its almost always within 24 hours. The only real delay is the time to ship it there and back. You still have to call the ML USA service center to get an RMA number and the shipping address. The repair facility doesnt advertise their address to cut down on detectors randomly arriving with no RMA and no idea what is supposed to be done.
    sprailroad likes this.

  13. #13
    us
    Jan 2007
    Gold Canyon AZ
    ML SDC-2300, Fisher F-75, XP Deus,
    538
    432 times
    All Types Of Treasure Hunting
    ML have made great strides in improving their repair services by the Ft. Bedford contract. Now you can expect prompt service.

    The cost of replacement parts from Minelab, however continues to be a real issue - circuit board replacements seem to run into the many hundreds of dollars.

  14. #14
    us
    Sep 2012
    D'Iberville MS
    E-Trac Equinox 800 Equinox 600
    1,158
    770 times
    Metal Detecting
    Honorable Mentions (1)
    I can tell you this. I just bought and Equinox 800 and the control module went haywire. I called Minelab and they sent me prepaid 2nd day air shipping label for UPS. I sent it in on a Thursday and received it the following Thursday. They were not only fast but very understanding. I know others that sent detectors in with lesser issues and had the same great customer service. Kellyco used to repair detectors for Minelab but Minelab does it themselves now. They may have had a few start up problems when they started repairing the detectors themselves. Meaning parts on hand and other stumbling blocks.

    You can read all you want anywhere about any product and you will always find people unsatisfied with customer service. Yeah even here on T-Net.


    I don't detect for the stuff I find, I detect for the stuff I haven't found.

    If I didn't find it I hope you did.


  15. #15
    Charter Member
    us
    Nov 2012
    Maryland
    XP Deus, Tesoro Cibola
    9,319
    12864 times
    All Types Of Treasure Hunting
    Banner Finds (5)
    Normsel, I hear you. Glad you got it taken care of. Our machines are not cheap, I expect mine to work as described when I get them. How come I'm hearing "bad out of the box" about Minelab? More than once. I have never had a bad out of the machine from any company I have bought from going back over 30 years and that includes Whites, Tesoro, Bounty Hunter, Garrett. And that is a LOT of machines. I remember one person posting on their Garrett it had an issue also. Not much else I can remember. Whazzup?
    sprailroad likes this.

 

 
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