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  1. #1
    us
    Jan 2010
    Knoxvegas, TN
    Whites DFX, Fisher F2
    100
    22 times
    All Types Of Treasure Hunting
    I have read a lot of negative things about the customer service at Minelab. Most of the complaints are from 2010 and 2011. Have they resolved their repair times and customer service issues? I am looking to buy a machine in next couple weeks but won't if they are still behind the curve on service after the sale.
    Thanks
    Pete
    Last edited by BigBeefy; Jun 01, 2012 at 01:27 AM.

  2. #2
    Charter Member
    us
    Jul 2006
    Orlando, Fl
    26,706
    13461 times
    All Types Of Treasure Hunting
    Most of the complaints were from when the Excalibut II first came out..... I would have no problem now considering another new Minelab, and would recommend a Minelab to any friend or relative right now....

    I noticed many of the stories were members who had an issue, but waitied to send the detector in, then come late spring they send it in to get repair work done for the new season and were angry to find that it was a 4 week wait. The worst thing to do is to wait to send it in, late spring and summer is their busiest times for repairs.....

  3. #3
    us
    Nov 2008
    Toll Free ~ 855~966~3563
    12,715
    83 times
    Relic Hunting
    Banner Finds (1)
    Honorable Mentions (2)
    Give me a shout, I'll steer you in the right direction

  4. #4
    us
    Big Boys Hobbies

    Jul 2005
    Moore Oklahoma
    Call for your Treasurenet special discount! Be sure to mention Tnet when you call!
    3,401
    476 times
    Metal Detecting
    Minelab has got some class act guys working up there in the service department! I am amazed what they have done for me and my customers to get issues resolved quickly! Great people up there!



    Contact us for fastest and best service around!

    We will beat any price or deal. Have questions on a machine?
    Bart@BigBoysHobbies.net or Call or text 405-206-9010
    Minelab Metal Detectors, Whites Metal Detectors, Garrett Metal Detectors, XP Deus, Fisher Metal Detectors, Teknetics Metal Detectors


    Minelab Partner of the year award for the USA 2012. Minelab Customer service award 2012 and 2013.

  5. #5
    Charter Member
    us
    Jul 2006
    Orlando, Fl
    26,706
    13461 times
    All Types Of Treasure Hunting
    Since the problems with customer service back with the release of the Excal II they have had a management change in the North American Div department starting at the top, the current management is a lot more receptive to customer problems and do truly care about customer issues......

  6. #6
    us
    Jan 2010
    Knoxvegas, TN
    Whites DFX, Fisher F2
    100
    22 times
    All Types Of Treasure Hunting
    Good to know. I am most likely going to get a minelab, now of I could just make up my dang mind.

 

 

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