ddmac60
Jr. Member
- May 10, 2012
- 35
- 16
- Detector(s) used
-
Minelab Excalibur
AT Pro
- Primary Interest:
- All Treasure Hunting
I've read many posts regarding customer support @ Minelab. Just want to pass on a recent experience. Had a connection problem with an Excal 2 (under warranty) and called Minelab.
* Got right thru to cust service rep. Relayed problem and asked for a Return Authorization #. Cust service gave # and "also" e-mailed me a no charge UPS sticker to put on box.
* shipped unit UPS on 9/28/12 (RMA#13677 @ no cost on my part) and got a call back from my cust service contact several days later that unit had been received and within 10-15 working days a tech would contact me.
* within time frame got a call from the tech saying unit was repaired and in process of shipping and thanking me for my business
* received unit back on Oct 23 in great shape (remember it was shipped on 9/28/12).
* great communication and unit back within 4 weeks including UPS shipping both ways !!!!!!!!
Thanks Minelab for your support.
* Got right thru to cust service rep. Relayed problem and asked for a Return Authorization #. Cust service gave # and "also" e-mailed me a no charge UPS sticker to put on box.
* shipped unit UPS on 9/28/12 (RMA#13677 @ no cost on my part) and got a call back from my cust service contact several days later that unit had been received and within 10-15 working days a tech would contact me.
* within time frame got a call from the tech saying unit was repaired and in process of shipping and thanking me for my business
* received unit back on Oct 23 in great shape (remember it was shipped on 9/28/12).
* great communication and unit back within 4 weeks including UPS shipping both ways !!!!!!!!
Thanks Minelab for your support.
