Nokta Customer Service.................????? KellyCo Customer Service.......????

[JeremiahEdward]

I am having issue with my brand new Velox One. I have emailed both Nokta and KellyCo with a video of the issue I am having. That was 4 days ago. I have sent follow up emails to both and have heard nothing. nada. zilch.

Does anyone have experience with their customer service? I this normal?? i have ground balanced according to Nokta instructions, and in that video the sensitivity was down on 1. I have tried 7 different parks now. 5 in Pennsylvania... 2 in Illinois. Nothing I do will stop the "chattering". There is NO WAY i will hear any deep targets over that constant noise. I have used several detectors in years past.. they were nothing like that.

Also, the target in the video was a coin on the surface to give an idea of how loud the chattering is.
Here is the video:

[video]https://drive.google.com/file/d/0B7Vp0ZpTKxywQkRfeUloQU9Ua2c/view?usp=sharing[/video]

 

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[gene the machine]

i watched the video but i'm not sure what you are telling us with it. audio very chattery? tell us more.

 

[JeremiahEdward]

i watched the video but i'm not sure what you are telling us with it. audio very chattery? tell us more.

Post edited.

 

[CCadrin]

I read on another forum that Nokta is on holiday this week.

 

[Nokta Detectors]

I am having issue with my brand new Velox One. I have emailed both Nokta and KellyCo with a video of the issue I am having. That was 4 days ago. I have sent follow up emails to both and have heard nothing. nada. zilch.

Does anyone have experience with their customer service? I this normal?? i have ground balanced according to Nokta instructions, and in that video the sensitivity was down on 1. I have tried 7 different parks now. 5 in Pennsylvania... 2 in Illinois. Nothing I do will stop the "chattering". There is NO WAY i will hear any deep targets over that constant noise. I have used several detectors in years past.. they were nothing like that.

Also, the target in the video was a coin on the surface to give an idea of how loud the chattering is.
Here is the video:

[video]https://drive.google.com/file/d/0B7Vp0ZpTKxywQkRfeUloQU9Ua2c/view?usp=sharing[/video]

Hello Jeremiah.
I sent you an email to let you know that we will get back to you by tomorrow as we were closed for a national holiday for a few days.