Welcome guest, is this your first visit?
Member
Discoveries
 
Page 1 of 2 12 LastLast
Results 1 to 15 of 18
Like Tree11Likes

Thread: Wheres Dilek

« Prev Thread | Next Thread »
  1. #1
    us
    Jan 2015
    Upstate NY
    Makro Racer 2 and Makro Kruzer Garrett Carrot pro-pointer AT
    475
    684 times
    Metal Detecting

    Where's Dilek

    Does anyone know where Dilek is? I have a Kruzer display issue where the LED's are out on the right hand side. The new Repair facility wants me to send my whole detector back to them, but I'm not down with that since i'd rather not part with it when the best detecting of the season for me is right now. I've sent several e-mails to her. Should I contact regular customer service?

  2. #2
    us
    Just Some YouTube Dude

    Feb 2015
    Central California
    Anfibio Multi - T2 Classic - F75+ - G2+....and MANY more tested and reviewed.
    1,232
    1817 times
    All Types Of Treasure Hunting
    I would contact CS yes. Dilek has stated in a few forums recently that contacting CS...your dealer...or the repair facility....will be the quickest and easiest route to take.

    She does not have the time (or job title) to handle every repair issue. She is traveling around doing trade shows and such - marketing and promotion being her gig.

  3. #3
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    37,393
    29234 times
    All Types Of Treasure Hunting
    The Nokta/Makro repair center is the place to contact. 706 619-2601 in Ronggold Ga. They handle all repairs in US.
    Terry Soloman likes this.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  4. #4
    Charter Member
    us
    TerrysKnifeStore.com

    May 2010
    White Plains, New York
    Minelab GPZ 7000; Equinox 600 -- Teknetics EuroTek PRO -- Grave Digger Tools Nemesis shovel, Sidekick hand digger -- Bunk's Hermit Pick
    16,612
    22287 times
    Metal Detecting
    Honorable Mentions (1)
    Time to get an Equinox!

  5. #5
    us
    Jan 2015
    Upstate NY
    Makro Racer 2 and Makro Kruzer Garrett Carrot pro-pointer AT
    475
    684 times
    Metal Detecting
    Contacting Dilek has always been the fastest route for me, and I already contacted the Repair site and they want me to send my whole freaking detector down there. Being away from my detector for that long is not something I really want to do. Maybe your right Terry, maybe it is time for me to go Minelab. I love my Kruzer and I don't want to knock Makro, but this is the 3rd problem with the 2 Makro detectors I've had so far. Customer service has always been top notch for me so it was never really an issue, but now having to send the unit out for repair is kinda like a move in the wrong direction for me, especially if the kind of problems I've had are going to be a continuous thing.
    Terry Soloman likes this.

  6. #6
    us
    Oct 2015
    NC
    Nokta Impact, Tesoro Compadre, Nokta Pin pointer.
    1,877
    4287 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Dr. Witty View Post
    Contacting Dilek has always been the fastest route for me, and I already contacted the Repair site and they want me to send my whole freaking detector down there. Being away from my detector for that long is not something I really want to do. Maybe your right Terry, maybe it is time for me to go Minelab. I love my Kruzer and I don't want to knock Makro, but this is the 3rd problem with the 2 Makro detectors I've had so far. Customer service has always been top notch for me so it was never really an issue, but now having to send the unit out for repair is kinda like a move in the wrong direction for me, especially if the kind of problems I've had are going to be a continuous thing.
    I don't think you will get any better service from Minelab or any other Detector manufacture. I had a couple issues with my E-trac and both were addressed and solved by sending the detector to the service center. My son had an issue with his Garrett AT Pro and "Again" had to send the machine in. I understand you don't want to be without your detector but they do break from time to time. I have a backup detector for just that reason.
    TheHunterGT likes this.
    Dig till you drop!

  7. #7
    us
    Jan 2015
    Upstate NY
    Makro Racer 2 and Makro Kruzer Garrett Carrot pro-pointer AT
    475
    684 times
    Metal Detecting
    it's just that by contacting Dilek she would just ask for a video of the issue and then send me the replacement part out DHL from Turkey. The service was faster than even Garrett's repair of my AT pro, which was top notch as well.
    I had to replace the ground/Balance/Pinpointer switch on my Racer 2 and she sent that out free of any charge.
    TheHunterGT likes this.

  8. #8
    us
    Just Some YouTube Dude

    Feb 2015
    Central California
    Anfibio Multi - T2 Classic - F75+ - G2+....and MANY more tested and reviewed.
    1,232
    1817 times
    All Types Of Treasure Hunting
    double post
    Last edited by TheHunterGT; Mar 28, 2019 at 11:45 AM.

  9. #9
    us
    Just Some YouTube Dude

    Feb 2015
    Central California
    Anfibio Multi - T2 Classic - F75+ - G2+....and MANY more tested and reviewed.
    1,232
    1817 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Dr. Witty View Post
    it's just that by contacting Dilek she would just ask for a video of the issue and then send me the replacement part out DHL from Turkey. The service was faster than even Garrett's repair of my AT pro, which was top notch as well.
    I had to replace the ground/Balance/Pinpointer switch on my Racer 2 and she sent that out free of any charge.
    I just don't think she can do that any longer. They have grown too big basically. With increased sales...comes increased repairs...due to amount being sold.

    While that is a great story and I love reading it...I think that was over the top - bend over backwards - type help. Not something she can do for each and every PM or email she gets.

    Grain of salt here....but the way I see it...she went beyond the normal call to help you out. Now that she can no longer do that and things are more "normalized"...you are upset and ready to bail on them. Does not really seem fair.

    Most companies will ask for a return on an internal issue....and send a free part for an external one. I think jumping ship will get you the same boat ride. Just my 2 cents. Best of luck with the repair for sure.

  10. #10
    us
    Jan 2015
    Upstate NY
    Makro Racer 2 and Makro Kruzer Garrett Carrot pro-pointer AT
    475
    684 times
    Metal Detecting
    I don't have brand loyalty, I never did and never will, I just go with what works, and if it no longer works I'm going to go elsewhere. I'm not giving up my Kruzer for this issue, I can live with it and I may send it back for repair when the weather gets bad again and i can no longer detect, but now is not the time for me. I have no idea what you mean about great story love reading it, I'm just telling you my experience.

  11. #11
    Charter Member
    us
    TerrysKnifeStore.com

    May 2010
    White Plains, New York
    Minelab GPZ 7000; Equinox 600 -- Teknetics EuroTek PRO -- Grave Digger Tools Nemesis shovel, Sidekick hand digger -- Bunk's Hermit Pick
    16,612
    22287 times
    Metal Detecting
    Honorable Mentions (1)

  12. #12

    Apr 2017
    Fisher F75, Minelab Soveriegn XS 2 Nokta pinpointer
    926
    1268 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Terry Soloman View Post
    Time to get an Equinox!
    Wheres Bruce Candy? my shaft is wobbly

    chub

  13. #13
    us
    Jan 2015
    Upstate NY
    Makro Racer 2 and Makro Kruzer Garrett Carrot pro-pointer AT
    475
    684 times
    Metal Detecting
    Quote Originally Posted by Terry Soloman View Post
    I'm not quite ready to take that plunge yet Terry. Most everyone here in CNY is using the Equinox, and it still feels good to be the odd man out. Maybe we can do a comparison between the Nox and the Kruzer this April?
    TheHunterGT likes this.

  14. #14
    us
    Just Some YouTube Dude

    Feb 2015
    Central California
    Anfibio Multi - T2 Classic - F75+ - G2+....and MANY more tested and reviewed.
    1,232
    1817 times
    All Types Of Treasure Hunting
    Quote Originally Posted by Dr. Witty View Post
    I don't have brand loyalty, I never did and never will, I just go with what works, and if it no longer works I'm going to go elsewhere. I'm not giving up my Kruzer for this issue, I can live with it and I may send it back for repair when the weather gets bad again and i can no longer detect, but now is not the time for me. I have no idea what you mean about great story love reading it, I'm just telling you my experience.
    Do your thing man - buy whatever ya like. You misunderstood my post.

    I was saying it is a good story that Dilek went above and beyond to help you out. It is nice to read that about a company hooking up a customer. Simple nice comment.

    However - that is not "normal" - and she cannot do that every time there is an issue. Sending it in for a fast repair is the "norm". Dilek sending out free parts is not.

    I think it got to a point she just can't do that any longer. As the saying goes - no good deed goes unpunished.

    You got special treatment...it felt rad. Now they say send it in...and it feels not so rad. Like a "step backward" as you put it. I get it...and definitely not talking bad on ya.

    I'm just saying I don't think you will get that "step forward" feeling by going elsewhere. They are all very likely to tell you to send it in for a similar issue.

    Like I said...best of luck in the fix. No ill will at all. Hope it works out you are shining bright with a new LED's soon.

  15. #15
    tr
    Jun 2014
    Istanbul, Turkey
    NOKTA AND MAKRO
    259
    365 times
    All Types Of Treasure Hunting
    Hello guys....just read this thread. It is true that I and my staff have been helping many customers directly... and I personally never minded doing that although I had hundreds of other things to do including running the whole sales & marketing team, working with the R&D team on new projects, traveling, advertising etc etc... but at the same time we got many comments / complaints from customers about not having a repair center in the USA...so we promised our customers that we would have one soon and we did it... we really try our best to give customers what they want but we may not be able to make every single individual happy and I apologize for that. Please understand that if we service customers directly at this point, it would not be fair for the service center. In addition, if we do this for one customer, then we would need to it for the next one too to be fair, which then makes the repair center, that everyone had asked for, obsolete. Hope you understand… all we can ask for is our valued customers’ understanding. Thank you!
    Last edited by Nokta Detectors; Mar 28, 2019 at 03:16 PM.

 

 
Page 1 of 2 12 LastLast

Remove Ads

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Spare parts for Nokta Impact (Dilek)
    By DeepDigs in forum Nokta Impact
    Replies: 1
    Last Post: Apr 09, 2018, 12:26 AM
  2. Replies: 1
    Last Post: Mar 21, 2017, 01:08 PM
  3. Dilek - Need an engineer to watch this video
    By DizzyDigger in forum Nokta Detectors
    Replies: 1
    Last Post: Aug 31, 2015, 05:09 AM
  4. Overload talk...Heres what I do, Per Dileks post
    By Jack Flynn in forum Nokta and Makro
    Replies: 22
    Last Post: Apr 29, 2015, 05:20 AM
Powered by vBadvanced CMPS v4.3.0