Garrett is an Awesome Company

[SilverTone]

I primarily beach hunt and use the AT Pro and Garrett ProPointer AT. After about a year of using my ProPointer AT, I had completely wore down one side of the probe on the coarse sand so much, that it basically came to a point at the end. There were holes in it and I could see the dark sensor inside. It worked for a while like this then one day it would only alert if a metal target was touching it. So I bought a new one. No big deal. It's $127 and I've already found almost $900 just in clad this year. My wife said, "Why don't you return the old one since you've only had it 11 months." I thought there was no way they'd replace this one; It's beat to hell. Why Not? I sent it into Garrett and was expecting a letter saying that they can't replace the ProPointer because it's obviously had a pretty rough and busy life. LOL. Well, two weeks later I went to get my mail and they had replaced it. That's amazing and that's why I'll always use their products. It's rare these days for a company to go above and beyond but Garrett definitely appreciates their customers. Another time I had lost or dropped the plastic headphone port cover for my AT Pro and couldn't find any place to buy a replacement. I called Garrett and they sent me two replacement port covers and a 50th Anniversary Patch at absolutely no cost. If you're on the fence on which detector to buy, go with Garrett. They'll keep you satisfied.
Here's a piece of advice I'll give you also. Dip the top 3 inches of your PinPointer in plasti-dip by performix. It's only about $10 per can and it will prolong the life of your pointer dramatically.

 

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[muddyrock]

That's great to hear Garrett takes care of their customers! I also have the AT Pro and ProPointer and only having them less then a year this makes me happy.

Question on the performix, will it peel off and leave no residue?

 

[SilverTone]

Mine is still holding steady so I really don't have an answer for you on that.

 

[aa battery]

Garrett is a bad company because their product lasts so long my wife wont let me upgrade. One of my 1st was an Ace 100 and still works fine.

 

[choppadude]

Just received my second Pro Pointer AT back from Garrett and my story is the same. repaired with no questions asked. They did however send along a little copy of the users instructions with a paragraph highlighted about not using your pin pointer as a digger LOL! I wore right through the tip on both of mine. I have been dealing with garrett for over 30 years and with the exception of one misunderstanding, all of my experiences with their customer service have been excellent.