Welcome guest, is this your first visit?
Member
Discoveries
 
Page 1 of 2 12 LastLast
Results 1 to 15 of 21
Like Tree21Likes

Thread: Garrett Customer Service

« Prev Thread | Next Thread »
  1. #1
    us
    Jun 2004
    Cottage Grove, Oregon
    AT Pro, CZ-20, Pro-Pointer
    149
    26 times
    All Types Of Treasure Hunting

    Garrett Customer Service

    I have used and owned Garrett equipment for a long time, 20 years or so. Tools break and so do Garretts. Many years ago they sent me a brand-new 2500 when my 1500 couldn't be repaired. Free. Nice.

    I own an older Pro-Pointer (and an AT-Pro, both from Bart's) and I have loved it for years. A couple years ago I dropped it in a stream. My fault, no question. It never worked right again, even after an unsuccessful return to Garrett.

    I've been away from detecting since then but I'm getting back to it now. So I returned my Pro-Pointer again. They said they could repair it but it would cost me $40, including shipping. I thought about not bothering, just getting one of their new models, the Garrett Carrot. But I decided to have it repaired and use it as a back-up when I decide to buy a new one.

    So, why am I writing? Just got a Garrett package an hour ago. It was a brand-new black (old style, like the one I sent them) Pro-Pointer. New. Did I mention new?

    So, as I did at least once in the far distant past, I'm sharing my Garrett experience here. Their customer service is unbeatable. Their tools work as I expect them to work (perfectly, generally) and they fix it when it breaks. They seldom break.

    All the usual disclaimers, of course. Thanks, Garrett. I'm sticking with you.

    Chuck

  2. #2
    us
    Sep 2015
    maryland
    propointer,350
    75
    228 times
    m/d,native amer.artifacts
    Glad to hear u had such a wonderful experience w//them.I've had nothing but problems w/their products & customer service over the the last 3 yrs.I had 3 diff.parts on my 350 fail/break before it was a yr.old!I had to return my propointer no less than 4 times for repair in the 1st.yr.& 1/2 & twice it wasn't repaired properly,the other 2 times it had to be replaced.Twice a package was lost.Eventho I have had no problems in a while(6 mth.s),I would never buy another 1 of their products.

  3. #3
    Charter Member
    us
    Diggin up TEXAS!

    Sep 2009
    Fort Worth,Texas
    CTX 3030 / AT PRO / Etrac w/ NEL
    5,909
    3472 times
    All Types Of Treasure Hunting
    Quote Originally Posted by 8mygritz View Post
    Glad to hear u had such a wonderful experience w//them.I've had nothing but problems w/their products & customer service over the the last 3 yrs.I had 3 diff.parts on my 350 fail/break before it was a yr.old!I had to return my propointer no less than 4 times for repair in the 1st.yr.& 1/2 & twice it wasn't repaired properly,the other 2 times it had to be replaced.Twice a package was lost.Eventho I have had no problems in a while(6 mth.s),I would never buy another 1 of their products.
    yikes! Ive had nothing but good things from Garrett. After 3 rs my pinpointer acted up, replaced it for free. Had one get dropped in water and admitted it was my fault, replaced it for free. Broke my arm cuff on my ATP from stepping on it, they sent me 2 for free. Had my pinpointer button mess up, they sent me a bag of them for free. Just fried my ATP because of my own abuse. 100 dollars to replace the whole thing and they gave me a 2 yr warranty on replaced part.

    Did they lose your package or usps? Ive had nothing but positive things from them. Not to mention they always send me patches and stickers. Who and how did you talk to these people lol they are super easy going southerns

  4. #4
    us
    Sep 2015
    maryland
    propointer,350
    75
    228 times
    m/d,native amer.artifacts
    i just spent 30 min.writing a reply detailing all the problems i had w/garrett & then this site wouldn't let me post it......sorry i'm not going to rewrite it.the bottom line.....i'm not a garrett fan!
    boogeyman likes this.

  5. #5

    Sep 2013
    New England
    Garrett AT Pro; F75
    862
    959 times
    All Types Of Treasure Hunting
    Quote Originally Posted by 8mygritz View Post
    i just spent 30 min.writing a reply detailing all the problems i had w/garrett & then this site wouldn't let me post it......sorry i'm not going to rewrite it.the bottom line.....i'm not a garrett fan!
    The problem with Garrett customer service is you need it too often.
    boogeyman and cedmonds like this.

  6. #6
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    37,392
    29221 times
    All Types Of Treasure Hunting
    Quote Originally Posted by 8mygritz View Post
    i just spent 30 min.writing a reply detailing all the problems i had w/garrett & then this site wouldn't let me post it......sorry i'm not going to rewrite it.the bottom line.....i'm not a garrett fan!
    Wasn't the site that wouldn't let you... You took so long writing your reply it timed out.....on long replies write it in word then post it...
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  7. #7
    us
    Jun 2004
    Cottage Grove, Oregon
    AT Pro, CZ-20, Pro-Pointer
    149
    26 times
    All Types Of Treasure Hunting
    After sharing my experience here, I don't feel compelled to defend Garrett or to question others' experiences.

    You know what happened to me and what I think. Garrett has its own rough spots, I suppose, but their products work for me, when they don't they fix them and they are polite and easy to deal with. They have earned my repeat business.

    Chuck

  8. #8
    us
    Sep 2015
    maryland
    propointer,350
    75
    228 times
    m/d,native amer.artifacts
    They were nice,wonderful people to talk to on the phone & sent me parts for free(the arm cuff broke 3 times & they finally redesigned it),but something was was't right about their quality control for me to have that many issues w/just 2 products.It's like anything,it can be really nice or really crappy.......there doesn't seem to be a middle anymore.I did write their c/s head a 5 pg.letter detailing all the problems I had.Next time I get something new,I will try a different brand.

  9. #9
    us
    Feb 2014
    Northern Neck of Virginia
    XP Deus; Garrett AT Pro; Garrett Pro-Pointer AT
    12
    1 times
    Relic Hunting
    I will be calling them on Monday. I had my AT Pro wrapped in a beach towel in the bucket of my tractor. I was going to bush-hog my cousin's field. I have a 3/4 mile gravel drive way with a few neighbors who also use it. One nice lady, who drives like she is in a Abram's Tank, forced me to back off the road. I waved like all was good and then noticed my field bag on the road. Then I saw the ATP laying about twenty yards down the road. The arm rest was broken but held together with the Velcro and the housing was cracked open and right scratched up. The detector works fine. Ran her in all modes, had a high 99 and knew it was a can. Found a few western 10GA shells and a 1970 quarter that pinged off at 79 to 82 four inches down. I run mostly in Pro Zero. But in the field I ran all my finds in all modes to check it out. Works great. The next night I found a 1870 two cent piece at my home.
    I just need them to replace the housing and arm rest. My fault, and I have no problems paying for the repairs.
    Thanks for the thread Chuck!

  10. #10
    us
    Feb 2014
    Northern Neck of Virginia
    XP Deus; Garrett AT Pro; Garrett Pro-Pointer AT
    12
    1 times
    Relic Hunting
    I will be calling them on Monday. I had my AT Pro wrapped in a beach towel in the bucket of my tractor. I was going to bush-hog my cousin's field. I have a 3/4 mile gravel drive way with a few neighbors who also use it. One nice lady, who drives like she is in a Abram's Tank, forced me to back off the road. I waved like all was good and then noticed my field bag on the road. Then I saw the ATP laying about twenty yards down the road. The arm rest was broken but held together with the Velcro and the housing was cracked open and right scratched up. The detector works fine. Ran her in all modes, had a high 99 and knew it was a can. Found a few western 10GA shells and a 1970 quarter that pinged off at 79 to 82 four inches down. I run mostly in Pro Zero. But in the field I ran all my finds in all modes to check it out. Works great. The next night I found a 1870 two cent piece at my home.
    I just need them to replace the housing and arm rest. My fault, and I have no problems paying for the repairs. I would send pics but I am a Barney Rubble in a George Jestson world.
    Thanks for the thread Chuck!

  11. #11
    us
    Sep 2015
    maryland
    propointer,350
    75
    228 times
    m/d,native amer.artifacts
    glad to hear u've had such a wonderful experience w/them.i just returned my pointer for the 5th time(yesterday)in 3 yrs.it's cost me approx $40 to do that.they've sent me back so called repaired or new 1's,all w/the same result.this last replacement lasted all of 6 wks.,the least about amount of time of all the rest.my friend has sent his back twice in less than a yr.!3 parts on my 350-including the coil-broke within the 1st yr..the are nice folks to talk to on the phone,but there are problems w/quality control & organization.they lost 2 of my packages & couldn't find the package,it turned out that they generated shipping labels,but never got to the shipper.it doesn't seem they keep a record on comp.,everytime i called they always asked me who i had talked to the last time.if i didn't remember that,then they couldn't find the item.i would not buy another product from them!see my past posts.

  12. #12
    us
    Feb 2011
    SouthSide
    Dual Field, CZ-21, V3i, VX3, Deus, BHID 300, Coinmaster GT, MX5, Ace 150, Ace 250, Gtax 1000, MXT Pro
    189
    123 times
    I haven't realty used my Garret's in years but I had a few issues with my ace with arm cuffs breaking and once my whole my whole machine broke was all going crazy. Each and every time I contacted Garret they were extremely pleasant to me and every time they sent me a replacement for free. They even completely replaced my ace. Sent me a whole brand new machine with coil and all, even told me to keep my old coil. I have not messed with Garret in awhile but I really need to as this service left a lasting impression on me. Maybe I will pick up one of their new machines one day.

  13. #13
    us
    Matthew

    Mar 2016
    Florida
    Garrett AT Pro Garrett Ace 350 Garrett Ace 250 Bounty Hunter Tracker IV Garrett Pro Pointer II Garrett Pro Pointer AT Vulcan 360 Pin Pointer
    25
    11 times
    Metal Detecting
    I recently was given an older Garret Ace detector from a family member but it looks like there is an issue with the housing. I have never dealt with Garrett before so I was wondering if anyone could point me in the right direction as to how I can get this machine repaired so that I can get it back out into the field.

  14. #14
    Charter Member
    us
    Aug 2013
    OC, CA
    XP Deus, Equinox 800 & 600, Tesoro Compadre 720i Stealth Scoop
    7,158
    6619 times
    Beach and Shallow Water Hunting
    Contact Kellyco. Best of Luck!


    We are not what we take, we are what we leave.

  15. #15
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    37,392
    29221 times
    All Types Of Treasure Hunting
    Repair center at Kellyco doesn't repair Garretts, will need to contact Garrett.
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

    2nd Amendment
    "A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed"

    Si vis pacem, para bellum "If you want peace, prepare for war!

    USAF 1967-1971

    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

 

 
Page 1 of 2 12 LastLast

Remove Ads

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Garrett Customer Service
    By Lores in forum Garrett
    Replies: 4
    Last Post: May 08, 2014, 10:07 AM
  2. Garrett Customer Service
    By MountainFan in forum Garrett
    Replies: 22
    Last Post: Sep 15, 2012, 08:04 PM
  3. Garrett Customer Service
    By RL OH in forum Garrett
    Replies: 3
    Last Post: Sep 05, 2012, 07:43 PM
  4. Garrett Customer Service #1
    By Ace350 in forum Garrett
    Replies: 3
    Last Post: Jul 19, 2012, 08:56 AM
Powered by vBadvanced CMPS v4.3.0