against the wind
Gold Member
- Jul 27, 2015
- 24,797
- 24,977
- 🏆 Honorable Mentions:
- 1
- Detector(s) used
- E-trac, Excalibur, XP Deus, & CTX 3030.
- Primary Interest:
- All Treasure Hunting
I own and really like my 2 Excaliburs. Unfortunately, the one I purchased in 2012 went on the fritz last year and I had been putting off the repairs. Part of my tardiness had to do with the very poor reviews that Minelab has received over the years.
Minelab has opened a repair center in Alum Bank, Pa.
I finally called them in the beginning of August. After a few questions about what was going on with my machine, I was given a Return Material Authorization.
Down to the post office and then wait for a call. Less than a week later, I received a call from their technician who brought me up to speed on what it would take to repair my detector, and the costs. Less than a week later, and my Excalibur is back in my arsenal and working as designed. All in all, it was a good experience and I want to thank Minelab for their excellent after sales service and their efforts to change their past customer service reputation.
Minelab has opened a repair center in Alum Bank, Pa.
I finally called them in the beginning of August. After a few questions about what was going on with my machine, I was given a Return Material Authorization.
Down to the post office and then wait for a call. Less than a week later, I received a call from their technician who brought me up to speed on what it would take to repair my detector, and the costs. Less than a week later, and my Excalibur is back in my arsenal and working as designed. All in all, it was a good experience and I want to thank Minelab for their excellent after sales service and their efforts to change their past customer service reputation.
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