How do I get my detector back?! Sent in for repairs and lost in Tesoro blackhole!

[KevinKing]

The business may be closed but someone is there collecting customers' detectors (to sell?) we sent in for repairs!

I followed the instructions on the Tesoro website just weeks ago and shipped my Compadre to have it repaired. The package was delivered but I have received no email or follow-up phone call about the work needed. It has now been almost a month and I have heard nothing back from them whatsoever and I have not received my detector back. I tried calling them from my end for the past several days but no one answers. I just discovered this news about them closing the business today after searching the web for other contact methods.

If they decided to close the business they could at least have update the damn website so unwitting clients don't send their machines into a blackhole never to be seen again! How in hell do we get our metal detectors back?! Bid on them at the liquidation auction!?

The website is still NOT updated to inform people of the status of the business!

HOW MANY OTHERS HAVE SENT IN THEIR DETECTORS, NEVER TO BE SEEN AGAIN?!

Contact me with any information: 775X785X9800

TERRIBLE COMPANY! GOOD RIDDANCE!

 

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[Treasure_Hunter]

There are Tesoro Facebook pages I would go to one. One of them reported they did get through to someone at Tesoro and they are doing repairs but you can expect it to be a slow process.

 

[Mojave1]

Someone needs to report them to the attorney general of AZ. They need to let there future plans known so people can know what to expect instead of giving them the silent treatment.

 

[misplacedrednek]

They are at MINIMUM staffing and there is more work than they know what to do with thus creating a backlog. I called before I sent mine in and was warned it could take a while. I last spoke with a rep yesterday (Jan 28). I do agree that the website should be updated to make people aware.

 

[dirt doctor]

They are at MINIMUM staffing and there is more work than they know what to do with thus creating a backlog. I called before I sent mine in and was warned it could take a while. I last spoke with a rep yesterday (Jan 28). I do agree that the website should be updated to make people aware.

Apparently Sir you are their latest communication vehicle to the outside world . Thank you for posting this latest update . I hope your wait for your detector isn't too much longer .

 

[jmaryt]

They are at MINIMUM staffing and there is more work than they know what to do with thus creating a backlog. I called before I sent mine in and was warned it could take a while. I last spoke with a rep yesterday (Jan 28). I do agree that the website should be updated to make people aware.

better late than never?..never say never!

(h.h.!)
j.t.

 

[smokeythecat]

Considering what's going on, a few weeks is not enough time to expect it back. In the good ole' days when someone answered the phone there it still took 2-3 weeks. Same time frame for a Garrett repair I had.

Attorney general? Forget that. There is nothing that states they have a time limit on a repair. I would just keep up with trying to contact them. Unless you see a bankruptcy notice in the local newspapers, they should come through ok.

 

[Adrian SS]

Received a Mojave yesterday. It is typical Tesoro. Light weight and no frills.
Gave it a try out this morning.
A depth monster it is not but never the less it can find our Aussie coins at approx 8 or 9 inches in dry sandy ground which is ok for a 6 inch concentric.
The discrim works well and can be set to give a signal that is fairly accurate on steel bottle caps without loosing sensitivity to gold and silver.
I tried the two GB modes (High & Low minerals) and did not notice any change in depth between the two settings.
Neither mode could knock out heavy iron mineralisation, so I would not bother trying to use the Mojave in the gold fields, it is a coin, relic & jewellery machine with performance similar to the Compadre.
There is no pinpoint mode but I found the small coil to be pretty accurate at pinpointing.
Setting the disc above foil will loose small low grade gold. I found half way between iron and foil to be about right but if you want to cherry pick your targets then you can set the disc wherever you like.
There is no volume control and the vol can be quite loud so use a set of HPs with vol control.
The Mojave is a nice little detector that you can keep in the car for those random quicky detects. It would be a great first detector for the kids.
If you already own a Compadre or any other Tesoro vlf machine then I doubt that you will need the Mojave unless you want absolute simplicity with fair to good performance.....Don't race out and try to compare the Mojave to an Equinox or Deus or LST or Gold Bug . They are in a different league.
I like it and it found a nice sil ring and 25 cents this morning in about 15 minutes.

It would be nice to know what has happened to Tesoro because their silence is creating enemies out of people who were once strong Tesoro Followers.

 

[jmaryt]

perfect application for the mojave is 'curb strips" and totters with gridded out ''small" sections of parks too.
the 7" coil is great for concentrated "intense" small area hunting.the lightweight and "decent"
disc.make it a
great detector to have with you ''scouting" for easements and totters to hit. i keep mine with me all the time.
it is so compact with my tool belt,their is no reason not to have one with you.

(h.h.!)
j.t.

 

[Escape]

Considering what's going on, a few weeks is not enough time to expect it back. In the good ole' days when someone answered the phone there it still took 2-3 weeks. Same time frame for a Garrett repair I had.

Attorney general? Forget that. There is nothing that states they have a time limit on a repair. I would just keep up with trying to contact them. Unless you see a bankruptcy notice in the local newspapers, they should come through ok.

Lifetime warranty turns into a lifetime repair. Sorry, I just don't have any patience for this type of mismanagement.

 

[HighVDI]

I agree it can take weeks with other manufacturers but Tesoro needs to take a day and just touch base with the people who did send in their products. Kind of a turn off for future purchases......if there even is a future for them.

 

[smokeythecat]

That's the big question, is there a future for them?

 

[HighVDI]

That's the big question, is there a future for them?

Just ask the via Email. [email protected]

 

[pinenut]

They must see some sort of future, even if just planning to sell the company. If not, why continue with repairs?

 

[smokeythecat]

Good point, pinenut, plus I look for an article of bankruptcy which would be the legal go to, and could not find any.

 

[Mojave1]

Copied this from a Facebook post today.


Just to keep everyone updated: I just got off the phone with vince. So as of today, they are still open and working on machines. He did indicate that there is a pretty sizable backlog on both machines to be worked on and those repaired and ready to be sent out. He is working on both in order of date received. Sounds like my silver is one of the next in line to be shipped out so I'm crossing my fingers. A little more than two months turnaround is what I had heard from some folks when I sent mine in and looks like that's about what it's going to wind up being for my experience as well.

 

[jmaryt]

from what you say,it sounds like vince and maybe another tech are trying their best to save the company.
looks like they are busting a gut trying to keep open! god bless 'em hope they can keep going!

(h.h.!)
j.t.

 

[latham]

yeah that is my facebook posting. It is frustrating that its taking so long for repair but at least the doors are still open. I think they are working as hard as they can and the fact that they are still open and doing warranty repairs hopefully means that they have something going for the future. Only time will tell.

 

[Woodsy]

yeah that is my facebook posting. It is frustrating that its taking so long for repair but at least the doors are still open. I think they are working as hard as they can and the fact that they are still open and doing warranty repairs hopefully means that they have something going for the future. Only time will tell.

It just may be that they have to keep doing warranty repairs until all of their stock is depleted.