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Thread: Shout Out for Whites Customer Serevice

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  1. #1
    us
    Eddie

    Apr 2013
    La Vergne, TN
    Garrett Pinpointer, White's TRX, Garrett AT Max, White's V3i
    629
    691 times
    Metal Detecting

    Shout Out for White's Customer Serevice

    Just wanted to give a shout out for Steve Howard over at White's customer service. They have always been some of the best people to ever deal with if you have problems with their equipment. In my opinion they go far and above what most manufacturers do for their customers. That's one of the reasons I have been a White's customer for so many years. Just to give you a perfect example, I bought a new V3i a couple of weeks ago with a new TRX pinpointer. I ordered a coil cover from a dealer in East TN. When I got the cover, it would not fit the coil on my machine. I emailed White's and talked to Steve Howard. I told him about the problem and he said if I would send them the cover, no matter where I got it, they would send me a new cover for the coil free of charge as soon as they came off the line because the new coils have different dimensions. I didn't send the cover in, just modified it to work on the coil for now. I emailed Steve a second time because when I started to put my TRX holster on my belt, the first time I unsnapped it, the flap snap stayed on the receiver. He said he would send a new holster out free of charge. A couple of days later, I emailed him to see if the holster had shipped out yet. He told me he had decided to wait a couple of days and send me the new style that is coming out. Tell me that isn't customer service!!! The first instance with their customer service was in 2004. I had bought a new DFX and took it to the beach in SC. I hit a target next to the surf and sat the machine down for a second. A wave came over the machine and fried it. I sent the machine in for repair and they replaced the board at no charge. They did not have to do that because it was my fault it happened. These are just the experiences I have had with them. Like I said , I feel they have some of the best customer service in the industry. Thank you White's Electronics.
    angelito1, Viaqua and devldog like this.

  2. #2
    Charter Member
    us
    Jan 2017
    Western ny
    Whites mx sport, Garrot carrot, bounty hunter time ranger
    2,108
    2910 times
    All Types Of Treasure Hunting
    I have had nothing but over the top and exceptional service from whites. They truly care about their customers.
    Roundness and devldog like this.

  3. #3
    Charter Member
    us
    Dan

    May 2018
    NM
    Whites MXT, DFX, Garrett pinpointer, Whites 5000D, Whites 6000D Series 3, D-tex Tiny Tex detector BFO first unit.
    12
    18 times
    All Types Of Treasure Hunting
    Dealt with them for along time myself......great company.....great products......great service.........Very Rare...........Is why I hang with them

 

 

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