Why is Whites #1 in Customer Service? Ill tell you....
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Thread: Why is Whites #1 in Customer Service? Ill tell you....

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  1. #1
    us
    Sep 2011
    Southwest, CT
    Spectra V3i with wireless headphones, Bounty Hunter 505, 8" & 10.25" Coils,
    1,378
    1620 times
    All Types Of Treasure Hunting

    Why is White's #1 in Customer Service? I'll tell you....

    2 weeks ago was out with my friend Frank when my stock coil went dead quiet. Looked at the cable & noticed a break in the rubber cord. Called Mary in Sweet Home & asked her if they repair them. She said send it in and they'd see what they could do.

    Now mind you this is the orig. coil I bought back in Feb of 2011. So I called them today & they said the shield was broken but not to worry as my NEW coil was just put in the mail. I asked how much and they said NO CHARGE!

    It doesn't get any better than having your 4 year old coil replaced for FREE!

    Thanks A MILLION Colleen & Mary!
    SPECTRA V3i, BH 505, Pro-Pointer. Lesche Digger Oldest Copper: 1694 William & Mary Halfpenny. Oldest Silver 1663 1-Reale Cob.


  2. #2

    Jul 2013
    2,025
    1572 times
    Banner Finds (1)
    Now that's good reason to buy Whites!

  3. #3

    Apr 2014
    17
    4 times
    Whites service is the best bought a used whites had a bad coil took it to them they replaced it for free checked out my machine while I waited had it back in 20 min and out detecting the same day.
    SilverSeeker60 likes this.

  4. #4
    us
    Sep 2011
    Southwest, CT
    Spectra V3i with wireless headphones, Bounty Hunter 505, 8" & 10.25" Coils,
    1,378
    1620 times
    All Types Of Treasure Hunting
    Well talk about fast service. My new coil arrived today via priority mail, Sweet Home to CT took 2 days!

    Unfortunately snow is headed our way tonight.......
    SilverSeeker60 likes this.
    SPECTRA V3i, BH 505, Pro-Pointer. Lesche Digger Oldest Copper: 1694 William & Mary Halfpenny. Oldest Silver 1663 1-Reale Cob.


  5. #5
    Charter Member
    us
    Oct 2014
    Massachusetts
    Garrett: AT Pro, AT Gold & Infinium; Minelab: Explorer SE, II & X-terra 705; Simplex; Tesoro: Tejon & Outlaw; White's: V3i
    31,170
    34655 times
    Relic Hunting
    Banner Finds (2)
    Hello,

    The White's service is first rate! Mary is a great ambassador for White's!

    Regards,
    LuckyLarry and SilverSeeker60 like this.

  6. #6
    us
    Mar 2014
    North Carolina
    199
    125 times
    All Types Of Treasure Hunting
    I've had problems with two separate D2 coils and Whites was nothing but good to me. Customer service and a generous product warranty is paramount to me with something like this. If I would have had trouble returning the coils, I probably wouldn't buy Whites again and would urge others against buying also. As it stands, I would recommend without hesitation and continue to do so.
    SilverSeeker60 likes this.

  7. #7
    us
    Dec 2005
    Sweet Home, Oregon
    I had to sideline for awhile, too much quarreling, brand defensiveness, and seeing certain people waging war on others. It got to be too silly for me after awhile..
    750
    388 times
    Innovation
    Whites traded me a weighted PI coil for a non-weighted one - - straight across!
    Last edited by LuckyLarry; Jan 31, 2015 at 10:14 AM.
    SilverSeeker60 likes this.

  8. #8
    us
    coppersmith

    Oct 2013
    brunswick md
    WHITES 5900, MXT 300, MXT PRO, MXT ALL PRO/ 8X6 SEF COIL
    8,344
    4461 times
    Relic Hunting
    Wish it would have been different for my issue , reply was a little to late. Why the delay in the response do not know ? I had hope I could get my mxt back but the guy said no because he decided he needed parts from it . He said he would think about it he did and went on and dismantled it . I even offered few dollars more than what he gave me and said sorry but I cant help you. I have nothing but praise for whites but I cannot figure out what the delay was with response to my email after I was asked to send in all info in and I did as asked but did not hear from them till to late . I have done some stupid things in my time but this takes the cake. All I wanted was to do some detecting before the ground froze but if you all ever need help from whites ask for connie seward or cari brewer they are the best besides mary.

  9. #9
    us
    Sep 2013
    new salisbury
    whites coinmaster pro and whites dfx spectrum e
    19
    6 times
    All Types Of Treasure Hunting
    I love whites detectors. I have four, a coinmaster, coinmaster pro, an mx5 and a dfx, customer service is second to none, wish my pinpointed was a whites trx, I have had several issues with my current pinpointer and the customer service was awful, plus I have had to pay shipping on three different returns on the same pinpointer, and all this in less than of year of use on it, I will never buy another product from the other company, only whites for me from here on out
    SilverSeeker60 likes this.
    today is tomorrow yesterday

 

 

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