MXT pro problems

[DeltaArk]

I have had it since June. I bought it and two other coils. It has started to make a sound like you turned it off but the screen still worked but no sound with the phones. Then it started just shutting down, no sound no screen. This is a problem that does not happen all the time. I did take it to the local distributor and it shut down once for him. I sent it in to be checked and nothing was found to be wrong. I was told that the coil checked out and every thing else was good. I have had it back for a week and it is doing the same thing. What is the next step? Thanks for any information.

[Sandman]

I assume you sent it back to White's for repair. I suggest you call them and tell them you are sending it back because they did not fix what was wrong with it. Get the persons name and have them state on the repair slip what they fixed or replaced and then tell us about it. Someone might be thinking of buying a White's and would want to know how they repair their products.

[treasurehound]

The MXT PRO is a fantastic machine. I would highly recommend sending in to White's. It is an electronic and even though White's has superior products there may have been a problem with it that was not caught before it was shipped out. This could have happened to any machine from any manufacturer. I am sure you changed batteries and tried it again? No worries.... Whites will take care of you.

[DeltaArk]

The first thing I did was to put in new batteries. Did not help.
I called the factory customer service today and was told to send it to them at no cost so they could check the unit out again. I returned to my local distributor, they agreed that something was wrong with the machine. They in turn called their supplier and explained the problem. I will pick up a new MXT pro tomorrow.

[Sandman]

Great...White's stands behind their products.

[mgtmadness]

You might wanna try bending the battery contact prongs back. I had this happening with my DFX and took the box apart and stuck something in there to bend the contact prongs back. It worked.
When you bend them back make sure both prongs are about the same, shouldn't have one contact bent more than the other as this could cause it to shutdown also because of a bad contact.

[Keppy]

You might wanna try bending the battery contact prongs back. I had this happening with my DFX and took the box apart and stuck something in there to bend the contact prongs back. It worked.
When you bend them back make sure both prongs are about the same, shouldn't have one contact bent more than the other as this could cause it to shutdown also because of a bad contact.

I have to agree here with ...mgtmadness.. Same thing happened to my Sovereign so what i did was take a small blade pocket knife...... And bent the battery contacts out a little and it worked fine ...saved me from shipping cost and loss of a detector for a time...... My Sovereign acted like your detector and that is what it was battery contact's not makeing a good contact...........I bent mine out on the battery pack and in the detector.......... And to make double sure i even sand papered the contacts a little.....

[DeltaArk]

Whites did bend the battery prongs for a better connection. It still had the same problem when I got it back.The only thing he came up with was a possible headphone problem. It had the same problem without the headphones. If it were a battery connection why would the screen still work?
I am sure they will figure it out but replacing the unit will allow me to have a good machine and give them the chance to retest the unit. Whites has the best reputation in the market. The first metal detector I used was a big heavy blue Whites that belonged to my brother in law. That was around 1970.

[Keppy]

Whites did bend the battery prongs for a better connection. It still had the same problem when I got it back.The only thing he came up with was a possible headphone problem. It had the same problem without the headphones. If it were a battery connection why would the screen still work?
I am sure they will figure it out but replacing the unit will allow me to have a good machine and give them the chance to retest the unit. Whites has the best reputation in the market. The first metal detector I used was a big heavy blue Whites that belonged to my brother in law. That was around 1970.

Whites are treating you right by sending you a brand new detector ... HH... keppy