There are no longer any dealers in Canada or the US or service centers.
Batteries are not hard to replace. Just a bit tough to get these days. They are no longer legal to ship them thru the mails unless they are part of an electronic item. They are no longer listed on ebay, real common item a few years ago. And my supplier in China is no longer carrying them. I will look into some alternatives and post what I find or drop me a PM to remind me. I will be getting back inside my V5 in a month and will be able to check mine out. Is your battery not charging, possible your charger is shot, the one they ship with the Bliss is not the best in the world and many go bad after awhile.