MODS please take a look at this problem...

Calabash Digger

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Apr 18, 2016
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grasshopper

Bronze Member
Aug 13, 2007
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Upstate NY
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Are you using Safari? Have you tried on a different browser like Chrome?
 

Treasure_Hunter

Administrator
Staff member
Jul 27, 2006
46,141
49,161
Florida
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Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
Primary Interest:
All Treasure Hunting
What operating system are you using? What is the size of the files?

You are only one reporting the issue so it is something on your end that is causing it.

Please give me a little more info about the OS, files etc and I can take it to the owners.
 
Last edited:

CoinsAndThings

Jr. Member
Dec 4, 2020
52
109
Utah
Detector(s) used
Tesoro Silver Umax
Primary Interest:
All Treasure Hunting
Before I retired I worked in IT and we had a devil of a time converting HEIC to jpg and other formats. However that was four years ago and while I stay somewhat current I haven't seen any recent problems as long as you use a converter.

You might try a different converter. Microsoft has a free converter for Windows 10 called HEIF Image Extensions. I'd provide a link but I've gotten in trouble before providing external links. But it should be easy to Google.

Hope that helps

 
OP
Calabash Digger

Calabash Digger

Gold Member
Apr 18, 2016
5,109
11,210
🥇 Banner finds
2
Detector(s) used
XP DEUS II ,XP DEUS, EQUINOX 800, EXCALIBUR II,
Primary Interest:
All Treasure Hunting
  • Thread Starter
  • Thread starter
  • #5
I am running Safari .....It started when I changed phones to a newer 11..
 
OP
Calabash Digger

Calabash Digger

Gold Member
Apr 18, 2016
5,109
11,210
🥇 Banner finds
2
Detector(s) used
XP DEUS II ,XP DEUS, EQUINOX 800, EXCALIBUR II,
Primary Interest:
All Treasure Hunting
  • Thread Starter
  • Thread starter
  • #6
file size is 2,316 x3,088 on heic
 

JohnDroid

Administrator
Staff member
Feb 1, 2012
1,059
504
Austin, TX
Primary Interest:
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OP
Calabash Digger

Calabash Digger

Gold Member
Apr 18, 2016
5,109
11,210
🥇 Banner finds
2
Detector(s) used
XP DEUS II ,XP DEUS, EQUINOX 800, EXCALIBUR II,
Primary Interest:
All Treasure Hunting
  • Thread Starter
  • Thread starter
  • #10
I cleared the cache will not work
 
OP
Calabash Digger

Calabash Digger

Gold Member
Apr 18, 2016
5,109
11,210
🥇 Banner finds
2
Detector(s) used
XP DEUS II ,XP DEUS, EQUINOX 800, EXCALIBUR II,
Primary Interest:
All Treasure Hunting
  • Thread Starter
  • Thread starter
  • #11
Ok downsized file
 
OP
Calabash Digger

Calabash Digger

Gold Member
Apr 18, 2016
5,109
11,210
🥇 Banner finds
2
Detector(s) used
XP DEUS II ,XP DEUS, EQUINOX 800, EXCALIBUR II,
Primary Interest:
All Treasure Hunting
  • Thread Starter
  • Thread starter
  • #12
Here is a video of the problem with new convertor.
 

CoinsAndThings

Jr. Member
Dec 4, 2020
52
109
Utah
Detector(s) used
Tesoro Silver Umax
Primary Interest:
All Treasure Hunting
I misunderstood. I thought your computer was a Windows computer and your phone an iPhone. A converter for Windows isn't going to help on an Apple laptop. I don't know much about Apple products, but I would think you should be able to load the image directly without any converter.

Sorry if I misdirected you.
 

eman1000

Hero Member
Feb 24, 2016
708
1,068
Elizabethtown, IN
Detector(s) used
XP Deus ORX, Etrac, F75, Simplex, MX5, V3i, Equinox, Tesoro Vaq, F22
Primary Interest:
All Treasure Hunting
Not a Mac user but doesn't the Mac have a snip tool similar to windows. Wonder if you could take a snip of the image and try attaching that image?

- Sweet Find though! I'll have to check out your video
 

JohnDroid

Administrator
Staff member
Feb 1, 2012
1,059
504
Austin, TX
Primary Interest:
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I'm at a loss as to what it could be then. There doesn't appear to be any help from Xenforo, the makers of the software and you are the only user reporting the problem so far.
 

JohnDroid

Administrator
Staff member
Feb 1, 2012
1,059
504
Austin, TX
Primary Interest:
All Treasure Hunting
I dug more, it is the HEIC image format. None of the browsers will even display it, so allowing it to upload would be a problem anyway. I have a newer iphone and it doesn't take photos in HEIC format. Maybe you have a setting or something forcing it to do this?

The error also is a Javascript error, not a Xenforo error. I'd suggest disabling HEIC, here's some instructions:

 

Kuiu

Greenie
Jan 2, 2019
14
19
Detector(s) used
Equinox 800
Excalibur II
Garrett ATX
XP Deus 2
Primary Interest:
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Go to settings- camera-format and change from high efficiency to most compatible.
Your welcome
 

Kuiu

Greenie
Jan 2, 2019
14
19
Detector(s) used
Equinox 800
Excalibur II
Garrett ATX
XP Deus 2
Primary Interest:
All Treasure Hunting
Go to settings- camera-format and change from high efficiency to most compatible.
Your welcome
Don’t forget you have to take a NEW picture with your NEW settings. Hope that helps you for the future.
 

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