My WS6 has gone kaput, as has the dealer I bought my Deus from.

[Iron Buzz]

I bought my XP Deus II package from Detector Electronics Corp, which seems to have gone out of business. My WS6 puck has died without warning. It won't turn on, and it won't charge (doesn't even show the charging icon). Can anybody tell me who I need to contact to get it repaired?

 

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[jmc24]

Detector Electronics Corp. and MetalDetector.com are the same company.

 

[pepperj]

The phone service is just out of service at this time the recording states.
Though the recording gives the email information, web site info, and states that your questions will be answered.
1 888 627 5295 to hear the recorded message

 

[Iron Buzz]

The phone service is just out of service at this time the recording states.
Though the recording gives the email information, web site info, and states that your questions will be answered.
1 888 627 5295 to hear the recorded message

"Detector Electronics Corp." no longer Googles, either. But https://www.metaldetector.com/ does, so thanks, guys.

In this case, XP's fine customer service folks (who have never let me down!) actually was aware of the problem and walked me through the solution. He also said they do not yet know why this is happening.

The solution (and they said it would not void my warranty because they had instructed me to do this) was to 1) remove the two screws holding the puck together. One of the screws is hidden by the part# sticker. 2) Use a pair of tweezers to disconnect and reconnect the battery plug... that is a small white connector that has red and black wires going to it. 3) Put it back together.

 

[pepperj]

"Detector Electronics Corp." no longer Googles, either. But https://www.metaldetector.com/ does, so thanks, guys.

In this case, XP's fine customer service folks (who have never let me down!) actually was aware of the problem and walked me through the solution. He also said they do not yet know why this is happening.

The solution (and they said it would not void my warranty because they had instructed me to do this) was to 1) remove the two screws holding the puck together. One of the screws is hidden by the part# sticker. 2) Use a pair of tweezers to disconnect and reconnect the battery plug... that is a small white connector that has red and black wires going to it. 3) Put it back together.

That's great they they allowed this fix to go forward. Useful information for others to know just incase the same issue arises.

 

[Iron Buzz]

Just posting to say that this problem reared its ugly head again today. Good to know the solution, but it still sucks when your phones go out on you in the field. This is not a fix you would want to attempt in a windy cornfield. Fortunately, I did have my wired phones with me or my trip would have been ruined.