It's most likely your picture. Check the properties of your picture and make sure it is 125k (?) or less. If it has a .bmp or .gif extension on it, convert it to a .jpg in a photo program. Also, do a "Print Preview" on it (from the File drop down box in upper left hand corner of screen) - sometimes the pictures are so big on the screen that it's hard to see it all. Resize it smaller if necessary. Hope this helps.