Jason in Enid
Gold Member
- Oct 10, 2009
- 9,593
- 9,229
- Primary Interest:
- All Treasure Hunting
I really prefer to be able to talk to a company without an intermediary, regardless of how helpful that person is being.
I talked to Sales director Gene, they are swamped with orders right now, probably due to the digger shows. Sales currently surpassed Christmas numbers right now and having trouble keeping up. I know for a fact when I go in phones are ringing off the wall, as soon as you hang up they have another call and they have a lot of people taking orders.
Garrett has back ordered hundreds of detectors so Garrett is swamped trying to keep up with the orders from dealers.
It is not that Kellyco doesn't care they are swamped....Blame it on the digger shows where people watch and think "oh that is easy and I can make a lot of money"... There will be a lot of detectors for sale or sitting in closets in 6 months.
Gene advised he will get someone to come on the forum and address the posts.....
Even tho I am new here I must let you know that I have experienced problems with kellyco, I tried calling and I have sent e-mails. And after I gave up and going away disapointed they contact me. This is over a 2 week period. I am newly retired and new to metal detecting. Being discouraged is not good but I am stubborn and overcoming the diappointment. I am bound and determined to have good experiences at metal detecting. I also know that doing business is to satisfy the customer and at times bad experiences happen and its how these are handled that determines if you will do business. My eyes are open but I am cautious as to where I do business now.
Jason in Enid said:I really prefer to be able to talk to a company without an intermediary, regardless of how helpful that person is being.
Hi rwalling2000, Where did you send the emails too?...
I called them today...
I ordered the Garrett pro pinpointer / digger combo last week....
Got billed.. But it has not shipped...
When I called I was told their on back order... and they have no eta from Garrett.
Ya know... that would have been great to know BEFORE I placed the order and not almost a week later...
I'll call first from now on... :-/