First Detector mess up!

[Jwilson534]

So Wednesday morning I order my first ever detector and pay in full. They tell me it will ship out later that day and they will email me a tracking number. No email came yesterday and nothing today. So after work I call to get my tracking number and they tell me that on the shipping computer it was showing that it was paid. So they look it up and say, hmm yep right here...you paid in full...sry we will get that shipped out tomorrow. So now instead of getting it on Saturday I won't get it till like Tuesday, maybe Monday if I'm lucky. Normally I wouldn't be to bummed about it but this is my long weekend off work so if they would have shipped it when they were supposed to I could have maybe done some detecting Saturday and all day Sunday. But now I cant...really sucks this being my first time detecting and buying a new detector. Oh well I guess.

 

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[airscapes]

Yup.. wasn't a heart transplant.. you will be fine!

 

[Goldfleks]

sounds like a sick day to me!

 

[Brian Finder]

This gives you a few more days of anticipation! I have had this happen to me before and it is disgusting. But if you get the unit you want
for the price you want it will be worth the wait.
Have fun, Brian

 

[Vern2]

It's all about customer service. First Detector knows they messed up, so this is where real customer service should have stepped up. However, it just doesn't happen today like it did in yesteryear. Before retiring, I was in business for 38 years. My sermon all the time was "cement the customer". Do something out of the box and unexpected, every opportunity that presents itself.

An apology, and a free gift would have been in order. Or better yet, "overnight or two day shipping", their expense. Then you are their's forever.

Perhaps FD has it figured out and you get it Sat.

 

[beerguy]

Vern2, well said!

 

[vpnavy]

Hang in there Jwilson. I would download the manual (if you don't know how to get one - let me know), print it out and read it from cover to cover. I won (online auction) an antique S&W firearm, paid for it and (like you) wondered why I didn't get a tracking number. I waited three days and finally contacted them. They looked it up and said we are still waiting on a copy of your drivers license! I told them I sent it the same day and had the e-mail. They put me on hold for a minute - came back and said we found it and would ship out the firearm that day. It would obvious that they could care less. Unfortunately, that is the way it is in todays world and we just have to push through it. Anyway - you aren't alone - start reading up on your new puppy.

 

[Jwilson534]

Well vern2 I wish that were so but I just called to make sure they were shipping it today and even got to talk to the guy who sold it to me and he apologized and said yes it was set to deliver today and I would get it by Wednesday. So no over night or anything.

 

[boogeyman]

sounds like a sick day to me!

Yep!! That detecting fever is a bummer, takes at least two days to get over it. Funny no one seems to catch it in the winter when the grounds frozen! And it only gets worse as your finds increase. Sorry to say there's no known cure...........

 

[boogeyman]

It's all about customer service. First Detector knows they messed up, so this is where real customer service should have stepped up. However, it just doesn't happen today like it did in yesteryear. Before retiring, I was in business for 38 years. My sermon all the time was "cement the customer". Do something out of the box and unexpected, every opportunity that presents itself.

An apology, and a free gift would have been in order. Or better yet, "overnight or two day shipping", their expense. Then you are their's forever.

Perhaps FD has it figured out and you get it Sat.

Customer service, pride in your work? Both a lost art. Cashiers that can count past 10 without taking their shoes off? Rare breed....

 

[Jwilson534]

Finally got the order tracking number so at least the order has been shipped.

 

[Rawhide]

Ordered Wednesday and received it on Friday. Barts Big Boys Hobbies folks. But yes it is always the worst waiting. Also know the tracking numbers are not always updated. But if you can get text alerts you will at least be home when it is delivered. If you have not read the manual, I would do so while watching You Tub videos. It will help. Also good time to research, make a test garden, buy accessory and such. This is tax season and every TDH is buying a detector right now, should have bought in January lol.

 

[angelito1]

Look at it this way now you can look at all the YouTube videos and become highly proficient by the time it arrives

 

[Jwilson534]

Well Barts didn't have the detector I wanted. And I've been watching every vid I can find. Just playing the waiting game now...says it should be here on Tuesday but I work all week and my next day off isn't till Sunday so guess I'll get plenty of reading in.

 

[RustyGold]

The waiting is never easy but it will be more exciting when it gets there? Best of luck with the new detector!

 

[Rawhide]

Well Barts didn't have the detector I wanted. And I've been watching every vid I can find. Just playing the waiting game now...says it should be here on Tuesday but I work all week and my next day off isn't till Sunday so guess I'll get plenty of reading in.

If Bart didnt have it, you most likely didnt need it lol. Just kidding. What did you order?

 

[Jwilson534]

If Bart didnt have it, you most likely didnt need it lol. Just kidding. What did you order?

I got the Nokta Fors Relic and the Garrett Pro AT Pointer.

 

[Rawhide]

Congrats on your purchase. Look forward to your finds.

 

[Treasure_Hunter]

Life is too short to sweat the small issues and they are all small issues when it isn't your health so don't lose any sleep over it, stress is bad for you, when it arrives enjoy your new detector..

 

[Jwilson534]

Oh I won't lose any sleep over it but still frustrating.