My recent experience with Whites warranty
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  • 2 Post By cudamark
  • 1 Post By Jim in Idaho

Thread: My recent experience with Whites warranty

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  1. #1
    us
    Mar 2011
    San Diego
    Equinox 800, Treasure Probe IV, E-Trac, 3 Excal 1000's, White's GM3 V-sat. White's TM808, VibraProbe, 15" NEL Attack, 5X10 Joey, Steath 920ix and 720i, TRX, etc....
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    My recent experience with White's warranty

    My TRX pin pointer went insane, so, it had to go see the doctor in Sweet Home Oregon. You turn it on and it started squawking and babbled uncontrollably. Sometimes it would turn itself on all by itself and not want to turn off. You couldn't get into the advanced settings mode either. Anyway, I went online, filled out the commitment form, wrapped it into a straight jacket, and shipped it to White's along with an explanation as to what it was doing. A week later, and a brand new pin pointer was at my door. That is nice quick service. My only nit on it is that my old pin pointer was the color I really liked (day-glo lime green), and the new one is just your basic black with an orange cap. No explanation as to what happened to the old one, or why I didn't get the same color new one. Not a big deal, I was just curious as to what happened, as, it was working great until the brain seizure. Kudos to White's for the quick service, it would just be nice to have some sort of communication that would explain the situation.
    Last edited by cudamark; Sep 16, 2019 at 04:30 PM.
    smokeythecat and Iffy Signals like this.
    "jus cuz it's wrote down, don't make it so"

  2. #2
    Charter Member
    us
    Jul 2012
    Blackfoot, Idaho
    White's GMT, DFX, Coinmaster, TDI-SL, GM24K, Falcon MD20, old Garrett Masterhunter BFO 'Way Too Cool' dual 18 Watt UV light
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    They probably didn't even troubleshoot it. Cheaper to just send a new one than pay a tech to dig into the old one. White's has set the gold bar for customer service. Nobody does it better.
    Jim
    T.C. likes this.

  3. #3
    Jim in Idaho is probably correct. It costs too much to have the old one analyzed and worked on.

 

 

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