Hello Deteknix- My diamond digger broke
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Thread: Hello Deteknix- My diamond digger broke

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  1. #1

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    295 times
    All Types Of Treasure Hunting

    Hello Deteknix- My diamond digger broke

    Hi,
    I received a diamond digger as a Christmas present. For the short amount of time I used it I was quite happy with the grip and cutting ability but the other day while cutting a plug and prying it out the digger snapped about halfway down. I don't not believe I put any significant stress on it and certainly not anymore than I have on another brand digger I have, which I still have and used for ~5years

    I had called and left my phone # with your place and posted on a couple threads. I didn't not receive any response back and thought I try my own post.

    Please contact me about this digger and of any warranty as I have had in less than 90 days and much less actual use than that

    I will also try calling again

    Thanks
    Jon

  2. #2

    Nov 2012
    1,493
    1411 times
    All Types Of Treasure Hunting
    I believe that this is the right approach to this company because others have had like issues and once it made it into public view there was a solution brought forward. Good luck.

  3. #3
    us
    Jul 2013
    Covina, CA
    Explorer XS Pro-pointer Ace 350 White's 6000DI pro Rangar Tesoro Cortes Bounty Hunter Camo LS
    137
    136 times
    Beach and Shallow Water Hunting
    Hello Jon. Sorry to hear about the digger. We have thousands of those in use all around the globe. Sometimes there is an issue that pops up. Send me your contact information and I will personally be in touch to assist you.

    rex@deteknix.com
    Deteknix Inc.
    Add: 1211 Center Court Dr. Ste 103
    Covina CA, 91724
    T: 626 559 7742
    www.deteknix.com

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  4. #4

    Nov 2012
    1,493
    1411 times
    All Types Of Treasure Hunting
    JON, Pls keep us informed as to the progress of your situation and how well this matter was handled.

  5. #5
    Charter Member
    us
    Jul 2006
    Florida
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
    39,244
    32600 times
    All Types Of Treasure Hunting
    Quote Originally Posted by deteknix View Post
    Hello Jon. Sorry to hear about the digger. We have thousands of those in use all around the globe. Sometimes there is an issue that pops up. Send me your contact information and I will personally be in touch to assist you.

    rex@deteknix.com
    PLEASE READ OUR RULES. CLICK HERE TO READ ------> TreasureNet.com Rules

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    I do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic..."

    No Expiration Date!

  6. #6

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    295 times
    All Types Of Treasure Hunting
    Hi,
    I received a call and we talked. I sent them the photo and received an email that they will be sending me a new one. He said they are out of stock, will send it out as soon as they come in and should receive it in February
    Very pleasant to talk to.
    Thanks
    jon

  7. #7

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    295 times
    All Types Of Treasure Hunting
    Just to follow up I received an email from Deteknix that a new digger is being sent out, so they are following through.
    I will update when it gets in.
    Thanks Deteknix

  8. #8

    Oct 2007
    Pennsylvania
    Currently use CTX, Excalibur Have used V3I, DFX, BHID, ATX, Etrac, TDI, Infinium
    223
    295 times
    All Types Of Treasure Hunting
    Thank you Deteknix & Serious Detecting,
    I received my new digger today from serious detecting which Deteknix asked them to send out.
    Will be out hunting today
    Thanks again

  9. #9
    Charter Member
    us
    Simple, low cost, but effective

    Nov 2006
    NE Tennessee
    Land Ranger Pro, Quick Draw Pro, Deteknix XPointer, Detector Pro Treasure Ears, Lesche 85.
    7,234
    9781 times
    Coins and Jewelry
    Very good customer service. I saw your pic of the broken digger on another forum. Hope you let them know as well. Going to get one myself.

    Thanks Jon. And Rex at Deteknix.

  10. #10
    us
    Steve

    Apr 2016
    Central Mass
    XP Deus 9" & 11" / Teknetics T2 Classic / Tesoro Vaquero / DetectorPro Pirate Pro Garrett Propointer AT / Deteknix XPointer / Vance Muffs / Deteknix HD Muffs
    73
    58 times
    Metal Detecting
    Makes me happy..I just bought a diamond digger and xpointer.

  11. #11
    gb
    I'm the best eva, the most vicious brutal champion eva.

    Oct 2014
    S.Wales UK
    Equinox 800. Deteknix Pi Pinpointer
    432
    474 times
    Beach and Shallow Water Hunting







  12. #12
    us
    We Build, We Fight!

    Aug 2007
    Santa Cruz, CA.
    ML Sov GT; Whites MXT & Surf PI Pro
    1,575
    1166 times
    All Types Of Treasure Hunting
    Sounds like they will replace it based on other posts in this thread.
    SeabeeRon Santa Cruz,CA.

 

 

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