Anyone esle having problems with Tesoro Outlaw?

[silverdollarbill]

I bought a Tesoro Outlaw about 2 months ago. It is my first detector since a mid-range whites detector in the late 80s, so I do not have much to compare it to.

It was great for the first 4 weeks, but since then I have the following problem:
- while in discrimination mode, the detector begins working like it is in all metal mode

I brought the detector back to the shop I bought it from. He was able to "fix" it by blowing out dirt that was stuck in the ground balance knob. This as a cause of my problem did not make sense, and after about 1 hour of use, the same problem began to happen.

I've now decided to contact Tesoro directly. They claim that no one else is having this problem. They support person asked if the auto-tune button fixes the issue. I took the detector out yesterday and the issue kept popping up. Sometimes the auto-tune would resolve the issue but it was not consistent and often required me hitting auto-tune several times and/or turning it off and resetting.

The detector does only have one tone, which I now realize is a disadvantage. However, for the first 4 weeks I really like the detector. However, right now, I am just frustrated and regret buying detector that is brand new to the market.

Would love to hear from other people who have an Outlaw.

 

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[Tee1up]

Tesoro Outlaw

I've had my Outlaw for about a month now and it is plenty dusty as we've had a dry autumn. have not had the issue you are describing but I will watch for it. I agree, the blow it out option does not sound like a reason for the circuit to change like that unless you managed to fill the unit with metal filings.

Please post on how you make out.

I bought a Tesoro Outlaw about 2 months ago. It is my first detector since a mid-range whites detector in the late 80s, so I do not have much to compare it to.

It was great for the first 4 weeks, but since then I have the following problem:
- while in discrimination mode, the detector begins working like it is in all metal mode

I brought the detector back to the shop I bought it from. He was able to "fix" it by blowing out dirt that was stuck in the ground balance knob. This as a cause of my problem did not make sense, and after about 1 hour of use, the same problem began to happen.

I've now decided to contact Tesoro directly. They claim that no one else is having this problem. They support person asked if the auto-tune button fixes the issue. I took the detector out yesterday and the issue kept popping up. Sometimes the auto-tune would resolve the issue but it was not consistent and often required me hitting auto-tune several times and/or turning it off and resetting.

The detector does only have one tone, which I now realize is a disadvantage. However, for the first 4 weeks I really like the detector. However, right now, I am just frustrated and regret buying detector that is brand new to the market.

Would love to hear from other people who have an Outlaw.

 

[Allcav]

As I said, if it continues and the re-tune button doesn't seem to work, send it in for us to repair it.

 

[Sandman]

You didn't say if you took off the coil cover or tried it with one of the other coils Tesoro gave you when you bought it. Clean out the coil cover and see if that helps.

 

[silverdollarbill]

Will try cleaning coil and using another coil. If that does not work, I will send it in.

 

[LuckyThirteen08]

So whats the verdict? Did it need to be serviced?

 

[Keppy]

So whats the verdict? Did it need to be serviced?

..... Well it looks like we will never find out..............

 

[LuckyThirteen08]

A Thread like this is the entire reason i do not buy "LIKE NEW,USED ONLY ONE MONTH" detectors from ebay!!

None the less,I hope the OP got his machine lined out!!

HH John

 

[Terry Soloman]

Sounds like it was "user error."

 

[Allcav]

The main problem, which isn't really a problem, is that the Outlaw need to either be put in all-metal re-tune or the re-tune button needs to be pushed in before you can do anything with it. It must be first put in the all-metal re-tune switch to ground balance it. If you do not do it this way, the thresh will rise and not work properly.
Our older machines that we made like this one had an auto re-tune the second you turned on the unit. The Outlaw does not.

 

[LuckyThirteen08]

Thanks Allcav,Thats very good information.Appreciate you sharing it!

HH John

 

[silverdollarbill]

Hello Everyone,

I have not posted a response because been busy and what little testing I did had mixed results.

For the record, the issues I have been having definitely could be "user error".

However, to begin with, I did read the user manual, but I found this video much easier to follow:


I also just re-read the manual this evening.

Anyway, I did the following so far:
1) I cleaned the small coil - same problem
2) I switched the medium size coil
- this seemed to fix the problem and I actually found my first silver coin pretty quickly
- however, after a few hours of hunting, the same problem began to occur (I am hunting in a local park)

To what Robert posted, I always start my metal detector in "Auto" to first set the ground balance. One questions:
- Does the detector need to be turned on in either "All Metal" or "Discrimination" mode and then the mode changed to "Auto" or can I have the mode switch already turned on to "Auto" when I turn it on?

When I start my detector, I typically
- Switch Mode to "Auto"
- Turn detector on
- Set the threshold
- Set the ground balance
- Set Mode to "Disc"
- Set "Sensitivity"
- Set "Disc"

Am I missing something?

Also, when the issue does happen, sometimes pushing, holding, and releasing the "Retune" button fixes it. Sometimes, repeating the steps listed above fixes it. Sometimes, like when I left the park in frustration, nothing fixes it.

Anyway, I hope to have more time this weekend to test and will post results.

 

[silverdollarbill]

So, I took the detector out for more testing and results are as follows:
- intermittently the detector begins to work like it is in all metal mode (no-retune) even though it is in discrimination mode
- the other thing I noticed is that while the detector is in all metal mode (no-retune) it sometimes behaves likes it is in all metal mode (with retune)

Summary: After numerous times testing and lots of troubleshooting, the only logical explanation I can come up with is that there is a problem with the retune button. My reasoning for this is that while in discrimination mode, the retune button allows you to toggle to the all metal mode. I think that toggling not working properly could explain the results I am seeing.

For the record, the contact at Tesoro has been supportive and told me to send it in weeks ago. I will be sending it in within the next couple days.

 

[Sandman]

Please let us know the out come.

 

[BottleCapBandit]

I have the same exact problem. Called Tesoro and the guy that deals with it was saposed to call me back but never did last friday. I owned the outlaw for about 2 weeks before it started acting up.

 

[fella]

Yep similar problems! Acts the same with all 3 coils.
Here's a tread I started about it. http://www.treasurenet.com/forums/tesoro/320361-outlaw-acting-funny-need-warranty-advice.html

I do know Tesoro has been contacted on this. We'll see what come of it.

Does NOT sound like an isolated incident though based on above responses.

 

[Keppy]

So the first outlaws are like the first AT Pro's ??//

 

[Allcav]

I have the same exact problem. Called Tesoro and the guy that deals with it was saposed to call me back but never did last friday. I owned the outlaw for about 2 weeks before it started acting up.

I am sorry, I was out at an outing with the Road Runners club. I do not have a message on my desk to call you.

 

[silverdollarbill]

I sent mine back. Tesoro should have received last week or today. Will post update when I get one.

 

[BottleCapBandit]

I am sorry, I was out at an outing with the Road Runners club. I do not have a message on my desk to call you.

Thats cool. I was in no big hurry. It's the end of the season here in WI and the ground is getting hard. I talked to Brian? maybe. He was very helpful and said to send it in. A big THANK YOU to Tesoro!