2nd box and got screwed at a bank! UPDATED

[markmopar]

I went and picked up my second $500 box of halfs today. My girlfriend and I went to the local park and sorted them quickly. Nothing. El Skunko.
All the rolls had been opened on the bottom and repacked. This was the second box this way. No more going to that bank I guess.

So we were in the process of dropping the coins into a coin machine at another bank when I heard the sound of Ike dollars being dropped into a plastic can. I turned around and, at a desk across the lobby there was a man sitting there with a bank rep making a deposit of coins in a plastic container. She took the container over to a teller. i went over and could see the jug had Ikes and halfs in it. I asked if I could buy them. the teller said sure, after they counted them. As they were counting the bank rep set two halfs aside. I could see they were silver. They were too far away to tell if they were 90's or not.

Then the rep says to the teller she can sell me the rest, switched to Spanish(!), and told her not to sell me the two halfs, she wanted them! then she walked away with the man's deposit slip.

I politely mentioned to the teller "She said not to sell me those two. eh?" She looked surprised that a long-haired redneck looking Anglo could speak a little Spanish. "Yeah, we do that all the time. She pays my drawer back and keeps the ones she wants."

I certainly don't begrudge the tellers and bank people getting the coins, but damn! Right in front of me? Dirty pool, says I! At least have the decency to do it out of the public's eye.

To add insult to injury, when I got home I found that the teller had counted the $5 piles of halfs as $10 piles and I was gypped $20. I left a message with the mangaer to check the drawer and please get back to me. I doubt if I'll hear back at all.

The day wasn't a total loss. My coin shop sold me 9 SAE's, a 10 ounce bar, a Morgan and a Peace dollar for under spot and no tax.

 

[Cat J]

Re: 2nd box and got screwed at a bank!

I think they will call you because her drawer will be off. i hope they call you anyway. Bummer

Cat

 

[Goes4ever]

Re: 2nd box and got screwed at a bank!

at my banks the tellers are NOT allowed to buy coins like that, if a customer wants them they HAVE to sell em.........

 

[Cat J]

Re: 2nd box and got screwed at a bank!

Yes I would think he could call the bank president and complain.

HH
Cat

 

[Goes4ever]

Re: 2nd box and got screwed at a bank!

I would have asked for the bank manager right there on the spot. And tell him you want those silver dollars and she is refusing to sell them to you.

 

[srcdco]

Re: 2nd box and got screwed at a bank!

I'm sure they will call because she will be off. As far as setting the coins aside in front of you, the bank I deal with has a policy that if the customer can see it and requests it, they have to sell it to the customer. I've managed to pick up some silver that way. Unfortunately, it worked against me once when a teller that I used to deal with had moved to another branch and got several rolls of silver quarters. She separated them for me and tried to call me to come and get them. By the time I got there, other customers had seen some of them and asked to buy them and she had to sell them to the others. When I got there, there were only two rolls left. She even tried to hide them by covering them with paper.

Scott

 

[boogeyman]

Re: 2nd box and got screwed at a bank!

Had a similar problem but with an ATM. They had loaded a couple of 10s in the cassette. Yup you guessed it. I made sure I recounted it under the camera that covered the door. Called the bank the next day, and got that We don't make those kinda mistakes attitude. After telling them I'd go to the government and have someone there there pull tape showing what I got back, close my accounts, and have the TRust moved to XXX bank their biggest competitor. They told me they would call me back, after 6 days I got a letter stating their audit showed I was correct, and credited my account. I thought it was comical that they included a bunch of those propaganda pamphlets offering savings and checking accounts.

Also, if they give bad service I usually get loud and make remarks like moving my accounts to the other bank. I know it sounds bad, but usually the manager calls the teller over and I assume tells them to do what ever to get me outta there. The teller comes back and does what their supposed to do (decent service, their job) to get you quiet. Some of them forget their job customer service, not a holier than thou dictator.

They've been pretty good with rolls etc.

 

[engine 823]

Re: 2nd box and got screwed at a bank!

I had a horrible experience at a chase bank here. I have my mortage and everything with them. I sent a letter to the district manager. Yet to hear anything but I told them if I didn't hear something back with in 30 days as to how the problem would be fixed I was going to move my mortage to another bank. Let them know I realized the mortage interest was on the fall and I was looking at refinacing. Told them if they didn't want my over $5000 in interest I payed last year I knew a few banks that did.
Expect to hear from them soon!

 

[Codes]

Re: 2nd box and got screwed at a bank!

That's what happens when you play the game....you get burnt sometimes. Just be careful out there, its a dangerous world.

 

[AFModell]

Re: 2nd box and got screwed at a bank!

I had that happen to me at a Chase branch once. I asked if they had any large dollars or IKES and they said yes, but they were in a $1000 bag of mixed Ikes, Sucs, and Susies. I asked if I could buy all the large coins and they said sure. As they were counting them in the back room I heard the *distinct* sound of a silver dollar being dropped on the table. When the teller came out to sell me the Ikes she set the 2 Morgans and 1 Peace in her drawer and proceeded to sell me the Ikes. I made a point of telling her I had asked for *all* the large dollars. I managed to get the Peace dollar from her for a dollar. I was peeved when I went home, but .77 ounces is better than nothing!

 

[markmopar]

Re: 2nd box and got screwed at a bank!

No call back yet from the manager and I didn't have time to call them. Tomorrow i will.

 

[Goes4ever]

Re: 2nd box and got screwed at a bank!

update?

 

[markmopar]

Re: 2nd box and got screwed at a bank!

So, today I went by another branch of the same bank. Told the story to a rep there. She about fell over. She gave me her card and encouraged me to drop by the original bank and talk to the assisstant manager as the manager is on vacation.
I went over there and asked for Sherrie(ass't mgr). The young lady said she was getting ready for a meeting and asked if she could help, so I ran the story down for her. She said "I'll be right back, I better get her over, meeting or not."
She came over and between the three of us, we figured out who the rep was that took the coins from the teller. The reason I never got a callback was because the voicemail was supposed to forward the manager's messages to the assisstant but dumped them instead. They were truly amazed to find out what had gone on and visibly upset about the disrespect and unproffessionalism, not to mention the rudeness of the language swapping.
She also went and checked the records for that day for that particular teller. She said the balance sheet was OK, but since she couldn't imagine anyone going through all this over 20 bucks and she gave me the 20 along with assurances that the two would be "dealt with".
They were all very apologetic over the rudeness and unproffesional behavior of the two employess. Seems that branch's policy is that any transactions of that nature must be handled through a third teller and never involve a customer. The other branch I went to said their policy is NO teller/employee buying from the drawer.

So the upshot is that I was very happy with the resolution and the manner in which it was all handled. Too bad I missed out on a couple of keepers, but if it gets those two pinheads straightened out then it was worth it.
If nothing else, I enjoyed talking to two very attractive ladies for a little while and you can't put a price on that.
Every bank employee(not to mention anyone else) I have related this mess to has been appalled.

 

[Cat J]

Good for you.

Cat

 

[Goes4ever]

"The other branch I went to said their policy is NO teller/employee buying from the drawer."

I knew this was the rule at the banks I deal with........glad u went back to figure this mess out!

 

[XX]

Don't take this personal, but I would be surprised if you get anything else out of that branch.

 

[markmopar]

You're probably right, but they will still take my dumps.

 

[Goes4ever]

yep and I'd dump em there a LOT..lol