I had been rough on my controller faceplate the scratches were terrible so I sent it in for replacement. I used it a couple of times and it went out, Moe said it may be a bad LCD so send it back. He said send it back and he got it and couldn't figure out the problem, He sent me a New Controller(supposedly). I used it twice and all of a sudden the screen went blank. Back to visit Moe again just got it back and packing slip,said Replaced Circuit Board for Remote with LCD and Battery. I've had it back a week and so far so good. Don't know why all of a sudden I had double problems but Moe repaired/replaced unit each time with minimal turnaround time. I love my Dues but using it without a controller is not a fun experience.