Garrett customer service

[mdavidthomas]

Called Garrett customer service last Friday to get a Return Authorization for my ProPointer that I bought in a craigslist deal. I noticed after I found a target it would continue to sound off in the air and when I pushed on the side near the company's logo on the probe the unit would go off. So the gentleman who answered the phone asked some questions like: Are you keeping the unit on at all times, and when you push on the side your flexing the probe connections. Anyway, I sent it back fully expecting to have to pay something to get it fixed. Today, one week to the day when they received the detector they replaced the probe, added a battery and shipped it back. It looks as if the unit is new with my serial number. I haven't had a chance to check it out yet but I think they went above my expectations even if it is a known problem they have with the detector.

 

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[justdon]

Just ordered the propointer today.Glad to hear their cs is good.

 

[cooper1841]

Sent mine in for a bad switch.......................... same exact result as you, Garrett customer service rocks!!!

 

[vpnavy]

Garrett (customer service) is the best!