waterfalljay
Sr. Member
- Joined
- Jul 23, 2006
- Messages
- 361
- Reaction score
- 43
- Golden Thread
- 0
- Location
- Western NC Mtns
- Detector(s) used
- Tesoro Sand Shark, Minelab Safari, Explorer SE Pro, & Excallibur II
- #1
Thread Owner
After talking to the kind folks at Tesoro, I sent my damaged used Sand Shark in for diagnosis & repair.
I was honest with them, and admitted that I was the second owner and had bought the unit used.
They received my detector on 6/24.
Repairs were made to a pot shaft extender, and they checked my entire machine including a water/pressure test.
They included spare coil hardware and 3 tubes of silicone lubricant for the O-ring.
Unit was shipped back to me on 6/30 and arrived today.
There was no charge, and in one of the two great notes included from the service manager was the following:
"Good luck making up for lost time in the water!"
They certainly did everything possible to keep my downtime to a minimum!
I am extremely impressed with both Tesoro and their Service Dept.
This will play a large factor in my future purchases.
HH
I was honest with them, and admitted that I was the second owner and had bought the unit used.
They received my detector on 6/24.
Repairs were made to a pot shaft extender, and they checked my entire machine including a water/pressure test.
They included spare coil hardware and 3 tubes of silicone lubricant for the O-ring.
Unit was shipped back to me on 6/30 and arrived today.
There was no charge, and in one of the two great notes included from the service manager was the following:
"Good luck making up for lost time in the water!"
They certainly did everything possible to keep my downtime to a minimum!
I am extremely impressed with both Tesoro and their Service Dept.
This will play a large factor in my future purchases.
HH
Now its time to test your scoops backbone. 
