THERE IS A SHINEING LIGHT FOR MINELABS SERVICE...

[Keppy]

I got a Email from ..Dick Shultz .. Customer Service Mgr...Las Vegas...Today it looks like service with minelab could be looking up i really think they are at this time of transition are trying there best........And i do think that it will get better as it goes along....................................................................He told me that Keeping up with the normal flow of repairs has been a bit of a challenge for the past couple of months. We did lose one tech and one customer service person back in the early summer...As a result of that, i have to deal with most all of the customer service related questions these days and sometimes it takes me a day or two to get caught up. Also, the service techs used to take more phone calls, but in a effort to get the repair turnaround times back down to were they need to be , we have limited how many times a day they get interrupted with phone calls nowadays. ......Nevertheless you can always e-mail or call me and i will get back to you as quickly as i can . and if there is anything i don't know the answer to , after 7 years at minelab and 40 years in the metal detecting hobby, i will always find out what you need to know and get back to you with an answer as quickly as possible...... ........SO DON'T GIVE UP ON MINELAB YET MYSELF I HAVE BEEN USEING MINELABS SO LONG I HAVE TO HANG IN THERE.........And Thanks ..Dick for the fast reply............................................==Jim_K==

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[eagle77]

I sent my x-terra 70 in on Sept 23rd and called yesterday to find out it was fixed and shipped back! I had been told that the turn around time would be 30 days plus. When I called, they asked (didn't even have to ask) if I wanted a tracking number; would have gotten it but was driving and had no paper to jot it down.

Gotta say they have gotten things going and I am impressed!

 

[SwampHunter]

I sure hope they are getting everything worked out for the better. I am in the market for a new machine and am leaning hard towards the X-70, but with all the talk of customer service issues I have been reluctant to squeeze the trigger.

 

[muttandjeeps]

My X70 went in for minor service in July. Turnaround time was 10 days. Hang in there guys and gals, Minelab equipment is far too good to bail on them. You couldn't get my X70 away from me!

 

[Keppy]

My X70 went in for minor service in July. Turnaround time was 10 days. Hang in there guys and gals, Minelab equipment is far too good to bail on them. You couldn't get my X70 away from me!

Yes sir looks like Minelab is getting back in the swing of things...........==Jim_K==

 

[Treasure_Hunter]

I would not hesitate for a moment to buy another Minelab if I was looking for another detector................

 

[Ant]

Just recently I called ML on a service issue regarding a damaged coil. They told me that they received it on September 3rd. I was told about the 30 day time frame too and I said to myself, “that sucks”. Last week was 30 day’s and I really want to call them today, but haven’t.

The reason I sent the Slimline coil in is that one of the dog-ears ripped off the top. This happened by either adjusting the coil position so that it would be perpendicular to the ground. Or by removing the coil cover for cleaning. Also, the coil looks like it was put together with two parts and I noticed they are coming unglued. My machine is still under warranty, so these issues should be covered, right?

HH

 

[Keppy]

Just recently I called ML on a service issue regarding a damaged coil. They told me that they received it on September 3rd. I was told about the 30 day time frame too and I said to myself, “that sucks”. Last week was 30 day’s and I really want to call them today, but haven’t.

The reason I sent the Slimline coil in is that one of the dog-ears ripped off the top. This happened by either adjusting the coil position so that it would be perpendicular to the ground. Or by removing the coil cover for cleaning. Also, the coil looks like it was put together with two parts and I noticed they are coming unglued. My machine is still under warranty, so these issues should be covered, right?

HH

You can always hope

 

[Ant]

Just recently I called ML on a service issue regarding a damaged coil. They told me that they received it on September 3rd. I was told about the 30 day time frame too and I said to myself, “that sucks”. Last week was 30 day’s and I really want to call them today, but haven’t.

The reason I sent the Slimline coil in is that one of the dog-ears ripped off the top. This happened by either adjusting the coil position so that it would be perpendicular to the ground. Or by removing the coil cover for cleaning. Also, the coil looks like it was put together with two parts and I noticed they are coming unglued. My machine is still under warranty, so these issues should be covered, right?

HH

You can always hope

That doesn’t sound too good Jim_K .

 

[SwampHunter]

If you are going to be in a business you have to take care of your customers. If you don't take care of your customers you won't have to worry about being in business long.

 

[Keppy]

Ant.... You know it will be repaired just the time to repair it is just to long and that is not good......==Jim_K==

 

[Keppy]

...Well i needed some new washers for my Minelab Quattro called minelab told them what i needed and in 5 days i had them..... No Charge.... Free... like i said it is looking up for Minelab.......................................... ==Jim_K==

 

[SwampHunter]

Good to hear that it worked out for you Jim. Was looking forward to getting some good reports from their service department before I purchased.

 

[Ant]

Good to hear that it worked out for you Jim. Was looking forward to getting some good reports from their service department before I purchased.

Well in IMHO I would think twice about that if service is what you want. I still haven’t got a response in regards to my claim. I‘ve called several times. The last being at the 30 mark at which time I was told that they still hadn’t gotten around to it. Now it’s going on 6 weeks and still no response, great machine though.

Waiting!

 

[SwampHunter]

I called Minelab earlier today to talk to someone to see what the deal was. The lady that answered the phoned talked to me for quite awhile. When I asked some questions that she didn't know how to answer she passed me off to a tech. The tech talked to me quite awhile and answered all of the questions I had. When I got off the phone I was satisfied with the service I got.
I ordered the X-70, the 6" HF DD coil, a lower stem and some headphones. Should be here by the end of the week or possibly the first of next week. I can't wait to hit some of the places I have already searched with my other machines.

 

[jones791]

I sent an email through Minelabs website on a problem that I have been experiencing with my Xterra-50. I received an email from Dick Schultz with in 24 hours explaining the procedure for the repair. Very pleased with the response so far!

 

[Ant]

Just recently I called ML on a service issue regarding a damaged coil. They told me that they received it on September 3rd. I was told about the 30 day time frame too and I said to myself, “that sucks”. Last week was 30 day’s and I really want to call them today, but haven’t.

The reason I sent the Slimline coil in is that one of the dog-ears ripped off the top. This happened by either adjusting the coil position so that it would be perpendicular to the ground. Or by removing the coil cover for cleaning. Also, the coil looks like it was put together with two parts and I noticed they are coming unglued. My machine is still under warranty, so these issues should be covered, right?

HH

Yesterday I received a new coil in exchange for the damaged one that I sent to Mine Lab Los Vegas. I was hoping that it would be covered under the warranty and it was. It took about 7 weeks, almost just like back in the olden days, when issues like this would have taken 6 to 8 weeks. I’m happy.