Where do I send my Minelab to have repairs made?

[Mirage]

I went to the Minelab website and sent them an email inquiring about where to send a detector for repair and have not gotten a reply yet.

Anyone have any info? I didn't see anything on their website. Not a very comforting thing. Whites directs you to the closest service center. I emailed Whites and they responded within 8 hours.

 

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[mastereagle22]

I sent mine to Vegas. I had to CALL them because they do NOT answer emails.

 

[warsawdaddy]

Minelab,USA
871 Grier Dr
Suite B1
Las Vegas,NV
89119
1-702-891-8829

I took mine in in person and it took them about an hour to fix.Great little bar at the corner to pass the time away with goodlooking bar girl.

 

[Mirage]

Thanks for the info warsaw and MasterEagle. I tried the number and got the "number not in service".

Looked at the web site again and the correct number is 702 -891 -8809.

I called and the gal said to send it in "with a note". 2-3 week estimate turnaround.

Bob

 

[mastereagle22]

They must have slowed way down then because I sent mine in on a Monday and had it back the following Monday with a new circuit board and power connector and a $52.95 bill including S&H.

 

[Mirage]

Ok, 7 weeks later I finally get the call. Coil has to be replaced. $200. They are shipping it out today.

7 weeks is not a very good turn around time. I think too many people are buying Minelabs!

Bob

 

[blklab]

I would certainly have a problem with that type of service. I don't want to get
on the wrong side of my buddy "warsawdaddy", but I'll stick with "White's.
I think you will find in reading posts on this net, that they handle things much
differently in Oregon. "Enough Said". Not trying to discredit anyones integrity
or professionalism.