Why doesnt kellyco answer any of my emails / messages

[dereklang]

Why doesn't kellyco answer any of my emails / messages

Hi. Please I m trying to make an international order and I sent email many times to kellyco no answer for new Excalibur with mods done. Even live chat there is no one.

 

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[Treasure_Hunter]

dereklang, I am good friends with kellyco, post it here or pm me your email address and your first name and I will take care of it for you....

 

[Treasure_Hunter]

dereklang, I just read an email Kellyco sales rep Christopher sent you on Monday Feb 15 about the detector you wanted. He advised you then they can not ship to Kuwait unless you have an APO address I also talk to Leilani who you talked to today as well on chat and she also advised you they can not ship to Kuwait unless you have an APO address....

 

[Mackaydon]

TH ,
The first "LIKE" was for your concern.
The second "LIKE" was for your speed to follow up and take action.
Well done, in both cases.
Don....

 

[dereklang]

Thanks TH. Yes i got through to them finally but they didnt state why they dont ship there. Oh well looks like ill have to buy elsewhere. Anyways i appreciate the follow up.

Edit: Trout: welcome to my ignore list!

 

[Treasure_Hunter]

Thanks TH. Yes i got through to them finally but they didnt state why they dont ship there. Oh well looks like ill have to buy elsewhere. Anyways i appreciate the follow up.

Edit: Trout: welcome to my ignore list!

There are restrictions on certain countries they can sell to by manufacturers because it infringes on distributions rights of other distributors...

 

[Honest Samuel]

Hi. Please I m trying to make an international order and I sent email many times to kellyco no answer for new Excalibur with mods done. Even live chat there is no one.

I believe that they only ship to United States and Canada.

 

[Treasure_Hunter]

I believe that they only ship to United States and Canada.

It has already been taken care, customer found one locally........

 

[terry g]

I have the same concern....I even spoke to Marty on the phone and still no reply! This is for Excalibur battery pack end caps. Minelab Ireland no longer supplies parts.
Thanks
Terry

 

[Treasure_Hunter]

I have the same concern....I even spoke to Marty on the phone and still no reply! This is for Excalibur battery pack end caps. Minelab Ireland no longer supplies parts.
Thanks
Terry

Terry, what is it your wanting to know, I can find out for you.

I do know they can not just sell many parts, Minelab has a strict policy against selling most parts.

Also please keep in mind they lost their main tech, he had a stroke. His brother who trained him is stepping in to help with the repairs, but they are about 3 weeks behind and still dealing with the loss of a brother, close friend and the loss of their main tech...

 

[terry g]

Terry, what is it your wanting to know, I can find out for you.

I do know they can not just sell many parts, Minelab has a strict policy against selling most parts.

Also please keep in mind they lost their main tech, he had a stroke. His brother who trained him is stepping in to help with the repairs, but they are about 3 weeks behind and still dealing with the loss of a brother, close friend and the loss of their main tech...

Thanks for the reply TH. I am sorry to here of there loss, I am in need of just the battery pod end caps x 2 . These are only available from the USA as Ireland no longer supplies parts.

 

[Treasure_Hunter]

Terry I checked, Minelab corporate will not allow them to sell the end caps except as on site repair..

 

[terry g]

Thanks' for following it up TH.

 

[Twisted Bones]

depending on which end caps you are talking about I can make them. Send me a pic of what you need.

Matt

 

[old_goldchaser]

Was wondering if someone from Kellyco can recommend a really light detector. Had major heart surgery..several..and I need a lightweight detector. I currently have an Omega 6000 and its fairly light, but have been considering that new one put out by minelab, Go-Find 60 Can you tell me about it, is it fairly good. I have owned a bunch of detectors over the years, some pretty advanced ones, just sold my CTX 3030 so not a newbie. Just need something light.
Dennis

 

[Oddjob]

I had about the same issue with Kellyco a couple year ago, no answers to my email. Then I saw the chat box and used that, worked perfectly, I had a shopping for an international order close to 6K; then I got the bad news. About 90% of what I wanted could not be shipped overseas due to a manufacture agreement Kellyco had with the various manufactures. But they where cool enough to let me know where I could find the stuff over seas, all but the Minelab item but the person gave me contact details to Minelab in Ireland and they helped me.

In the end I should have just flown over to the states and purchased directly at Kellyco, I would have spent around 6K with Kellyco but instead had to use 7 vendors in Europe to get all the stuff and spent 9K in Euro, so about 11K USD.

My next big buy up the family is going to Kellyco for vacation. LOL

 

[Treasure_Hunter]

I would consider the Xterra series, it is very light. I wouldn't personally purchase the Go-Find series, there is no manual ground balance, can't change coils, if you use it at the beach sand gets up inside the shaft and it freezes the shaft, those are a few reasons.. It is an entry level detector for kids and as a back up for camping or bike riding as it is compact and fits in a back pack....

 

[maipenrai]

Jeff, I need a set of cables for the Excal 2: Minelab Australia will not sell them to me, but of course will do the repairs, but I will end up paying $800, with shipping and duties to Thailand. What to do? Coil wire, earphone wire, and wire from battery to control box, with plug connected. All the wires have fallen apart, as if a shark had attacked them. Can Kellyco supply these cables? I dont trust the locals here.

 

[Treasure_Hunter]

Jeff, I need a set of cables for the Excal 2: Minelab Australia will not sell them to me, but of course will do the repairs, but I will end up paying $800, with shipping and duties to Thailand. What to do? Coil wire, earphone wire, and wire from battery to control box, with plug connected. All the wires have fallen apart, as if a shark had attacked them. Can Kellyco supply these cables? I dont trust the locals here.

Unfortunately you can't replace just the cables, the cable is solid piece to the coil windings inside the coil itself, the strain relief at the bottom is not an actual connection, it protects the cable where it passes into the coil housing from constant bending and pulling, the cables go into the epoxy that is covering the windings INSIDE the coil itself......

 

[maipenrai]

So, do I have to replace the whole coil? Couldnt I just install a plug, at both ends? This is getting expensive! Maybe time to switch brands, or at least a machine that wasnt made on a Monday.