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Thread: New AMinelab USA Repair Center

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  1. #61
    Charter Member
    us
    IT COULD BE A VALUABLE PRIZE "YOU NEVER KNOW"

    Nov 2006
    N.E. Ohio on lake Erie
    ** WHAT ONE I FEEL LIKE ON HUNTING DAY *****
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    Quote Originally Posted by sgoss66 View Post
    Keppy, it's not a secret, anymore (assuming it ever really was; that was JUST my "assumption," out of an abundance of caution and trying to be respecful).

    Minelab News

    If your machine develops a problem, email to service@minelabamericas.com, and they will give you an RMA number and address to mail the machine to. So far, we have heard from three different people on this thread who all have had their machines sent to PA for service, as instructed by Minelab.

    Steve
    That is all i tried to get know were do you send your detector for repairs . And it seemed like it was a secret with a lot of drama put in. Well now i know Pa. is the place to send it i hope it works out for Minelab now and for all of us that need & want repairs..
    ".. Let no one know what , when , or where ..'

  2. #62
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    277
    405 times
    Metal Detecting
    I will keep everyone informed as to how my repair goes...

    Steve
    Jason in Enid and Keppy like this.

  3. #63
    us
    Dec 2012
    Twin Tiers NY
    XP Deus X2, CTX 3030, E Trac, T2, AT Pro, AKA Sorex, Makro Kruzer, Minelab GP3500, Nokta Impact
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    Quote Originally Posted by Treasure_Hunter View Post
    You heard wrong.



    Because it is easier to set up the data base from scratch to begin with than after the fact. Every part number and price has to be manually entered into a data base and that takes a lot of time, which new repair center could do before it open on the new center. Dave who ran the repair center at Kellyco told me months ago he was trying to set up the same software, he had it 3/4 complete when repair center decided to shut down, it was hard for him to spend so much time manually inputting hundreds of part numbers and prices then enter every detector they already had received for repairs in the data base when they were so many detector repairs to be done and detectors coming in every day so he was doing it a little at a time.
    Mystery solved! So instead of working on detectors this Dave was spending all this time setting up a data base they did not even end up using. Kellyco could have had a college intern on board to do this type of work at low or no cost. Sounds like they are running this place blindly.

  4. #64
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    277
    405 times
    Metal Detecting
    OK, an update.

    I am impressed. FedEx tracking shows that my machine arrived at Detector Center in Alum Bank, PA at 11:21 AM EDT. At 12:07 PM EDT, I got a text message from Detector Center saying that they have my machine, gave me a ticket number, and said I will get updates "as they happen." I also received an email at 12:07 PM EDT. In this email, they outlined/summarized what I wrote in the letter as being the problem I am having with the machine (to let me know that they understand the problem they are looking to troubleshoot). They said they will provide me an update as soon as they have diagnosed the issue, and to contact them if I have any questions.

    Wow. Thus far, this exceeds my expectations...

    Steve
    TnDigger0083, Keppy and 63bkpkr like this.

  5. #65
    us
    Oct 2009
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    Quote Originally Posted by sgoss66 View Post
    OK, an update.

    I am impressed. FedEx tracking shows that my machine arrived at Detector Center in Alum Bank, PA at 11:21 AM EDT. At 12:07 PM EDT, I got a text message from Detector Center saying that they have my machine, gave me a ticket number, and said I will get updates "as they happen." I also received an email at 12:07 PM EDT. In this email, they outlined/summarized what I wrote in the letter as being the problem I am having with the machine (to let me know that they understand the problem they are looking to troubleshoot). They said they will provide me an update as soon as they have diagnosed the issue, and to contact them if I have any questions.

    Wow. Thus far, this exceeds my expectations...

    Steve
    glad to see them running a repair facility the right way!

    Click image for larger version. 

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    Keppy likes this.

  6. #66
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    277
    405 times
    Metal Detecting
    Update two -- sent them an email, asking them to call me because I had something I wanted to mention to the repair tech.

    They called me within 45 minutes of me sending the email, with the machine already taken apart and in the hands of a Minelab technician on the bench; they are going to let me know when they have diagnosed the problem.

    Not sure how I could have asked for anything more thus far...

    Steve
    Last edited by sgoss66; Oct 05, 2017 at 01:24 PM.
    Parkerized likes this.

  7. #67
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    277
    405 times
    Metal Detecting
    Final update...2:05 PM EDT, got another call from Detector Center. Detector is finished. Wow! They are shipping it back out this afternoon via FedEx. Just over 2 1/2 hours from the time FedEx dropped off the machine, until the repair was completed? And back in the mail to FedEx on the same day it was received? I am impressed.

    Problem was with one of the coil wires inside the control box housing; it was rubbing on something on the PCB, either a small soldered-on component, or else a "sharp edge" of the solder joint itself. It rubbed all the way through the outer insulation of the wire, to the conductor itself. In any case, they fixed the wire issue and bench tested -- no more overload signal, all is working properly. They charged me only a labor charge ($37.50), plus return shipping cost -- total out of my pocket (a non-warranty repair), $60.


    Very, very impressive.


    Steve

  8. #68
    Charter Member
    us
    Sep 2016
    Hawaii
    Equinox 600/Excalibur II/Fisher F75/Whites Beach Hunter ID 300/Fisher F2/Pro Pointer AT
    101
    94 times
    All Types Of Treasure Hunting
    I just got an email from Minelab that my excal II is finished and shipping out today. exactly 1 day less then three weeks from the day i shipped it from Hawaii and this was non warranty work. I'm happy.
    SeabeeRon and choppadude like this.

  9. #69
    Charter Member
    us
    Garry

    Nov 2013
    Treasure Coast
    Minelab Equinox 800 Minelab CTX 3030 Garrett AT Pro Minelab Excalibur 1000 with SEF 10x12 coil Minelab Excalibur II 10 inch Tesoro Sand shark Whites prizim 4 Minelab Go 20 Stealth Extreme 920I Sand S
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    Awesome!


    Sent from my iPhone using Tapatalk
    If you don't look for it you won't find it!! So get out there and dig it.

  10. #70
    Charter Member
    us
    Jan 2011
    Norman, OK
    Minelab CTX 3030, Minelab Equinox 800
    277
    405 times
    Metal Detecting
    Quote Originally Posted by slider66 View Post
    Awesome!


    Sent from my iPhone using Tapatalk
    Ha ha, that's funny...when I talked to them on the phone and they told me mine was going to ship this afternoon, they told me they had "two more of them to send with the FedEx guy, along with mine..."

    Looks like yours must have been one of the other two they were talking about!

    Glad you are happy with your service also.

    Steve

  11. #71
    Charter Member
    us
    Jul 2006
    Orlando, Fl
    Minelab_Equinox_ 800 Minelab_CTX-3030 Minelab_Excal_1000 Minelab_Sovereign_GT Minelab_Safari Minelab_ETrac Whites_Beach_Hunter_ID Fisher_1235_X
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    Quote Originally Posted by choppadude View Post
    Mystery solved! So instead of working on detectors this Dave was spending all this time setting up a data base they did not even end up using. Kellyco could have had a college intern on board to do this type of work at low or no cost. Sounds like they are running this place blindly.
    For your info dave worked on the data base after working 10 hours a day on the repairs, not during the day, I know because I called him multiple times to get him to night hunt the beaches with me and he couldn't do it as he was working on the data base..

    Now end the bashing of Kellyco and the repair center.
    Last edited by Treasure_Hunter; Oct 06, 2017 at 10:41 AM.
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  12. #72
    Charter Member
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    Dec 2014
    NM
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    I couldn't be happier with the way my repair was handled by Minelab and the new repair center :clapping: I shipped it out Tuesday Sept. 26th, they got it Thursday the 28th, I received a text that evening informing me that they had the detector and it was on the bench the same day. Friday I got an e-mail from Minelab telling me the CTX had arrived at the repair center and they would keep me informed about the progress. Got a text from the repair center on Tuesday Oct. 3rd telling me my CTX was done and would be shipping out the same day. Later in the day I got 2 e-mails from Minelab, one stating my CTX was done and the other was my tracking number. I got it today and all is well :thumbup: Kudo's to Minelab, hopefully this is the rule and not an exception to the repair woes in the past.

 

 
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