$45.00 to RE-solder a couple wires on fisher headphones (UPDATE)

[nova]

I sent my fisher head phones in for repair they called today and said they are fixed a couple wires came loose. They re- soldered. They want to charge me $45.00 for the fix. Also before I sent my headphones in I called in advance to let them know I was sending them back. The man I spoke with Insisited I send my controll box into. I said nothing is wrong with it but he still insisited, any how I just sent the phones back. Does this seem unreasonabel I have not paid them yet. I also thought Fisher had a lifetime warranty on all there stuff.

 

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[Al Czervik]

Re: $45.00 to RE-solder a couple wires on fisher headphones

I also thought Fisher had a lifetime warranty on all there stuff.

5 years on detectors ... that's what it says in my f75 manual ...

~ Al

 

[seeker41]

Re: $45.00 to RE-solder a couple wires on fisher headphones

what model detector? what model headphones? who did you talk to?

 

[nova]

Re: $45.00 to RE-solder a couple wires on fisher headphones

what model detector? what model headphones? who did you talk to?

Fisher CZ3D
Stock headphones(M Scope) that come with it. I spoke with Felix.

I am calling them Friday 5/14
To find out why so much, that seems quite high to me.


I called today and $45.00 is the minimum service no matter what kind a fix.
They knocked $10.00 off though.

"It's all good" Life Happens.

 

[Lowbatts]

I've had two sets of Fisher headphones, one with my CZ-5 back in the early 90's and the one on my CZ-20, both were masters of the most brutal environments. Hope the fix takes and keeps for you.

It does pay to know how to isolate a problem and solder it yourself!

 

[Sandman]

The Lifetime warranty on the older Fishers was for manufacturing defects, though they bent over backwards in them days to fix everything for free, just like Tesoro does still. Headphones I don't remember them having a lifetime warranty. Still the repair cost seemed a little high. With these non premium headphones they are like throw away items when they break.

 

[nova]

I've had two sets of Fisher headphones, one with my CZ-5 back in the early 90's and the one on my CZ-20, both were masters of the most brutal environments. Hope the fix takes and keeps for you.

It does pay to know how to isolate a problem and solder it yourself!

True! I even have a solder gun. Oh well.

 

[Keppy]

Stock head phones are not worth $45.00 why not just buy a new pair?

 

[X-Terra70_TreasureHunter]

Why spend $45 on repairing a set of Fisher Headphones
when you can buy a New set of Grey Ghost, and for a
little more a set of Sun-Ray Pro Golds

Dave

 

[BFett]

Ouch! Yeah, I just went ahead and bought new ones. I also noticed that one of the Pirate detectors had the circuits build into the headphones. Might be hard to through them out. But, still seems like they could put in some kind of support like in the old days.

 

[SvenS]

The service guy should have done better for you. He should have suggested that you would be better off buying a new set.
Or even better just pulled off the shelf a new set and gave it to you for the repair cost. What's it cost Fisher for the headset $10.00?
The guy wasn't thinking about pleasing the customer. This just reinforces in my mind Fisher customer service is not committed to making customers happy. The company got to big. I liked the old Fisher before it was bought out when employees bent over backwards to please.
I would try to call back and complain to see if they would give you a $45.00 credit towards a new pair.

I still think you get the best service from Tesoro, then White's and Garrett.

 

[nova]

The service guy should have done better for you. He should have suggested that you would be better off buying a new set.
Or even better just pulled off the shelf a new set and gave it to you for the repair cost. What's it cost Fisher for the headset $10.00?
The guy wasn't thinking about pleasing the customer. This just reinforces in my mind Fisher customer service is not committed to making customers happy. The company got to big. I liked the old Fisher before it was bought out when employees bent over backwards to please.
I would try to call back and complain to see if they would give you a $45.00 credit towards a new pair.

I still think you get the best service from Tesoro, then White's and Garrett.

Yes! My experience with these clowns was horrible. The headphones took a crap one week after they were repaired. I called and they said send em back, this time with the entire machine. I say I don't have any more funds for shipping.
The clerk said we will send you a shipping label. I say OK fine, well he insures my machine for only $100.00 I called back and say I paid 7x that what you insured it for. So he connects me to the manager. She insures it for $800.00 so I sent the entire machine back with phones I called Friday, 6/11/10 clerk said machine was shipped and phones were repaired. These joker's couldn't even give me a courtesy call or email to inform me it has been shipped and here is a tracking # (nothing,zilch,nada,zero). (Also for the other comments) I should of just bought a new pair of phones but I thought Fisher was better than this.

 

[Sandman]

Fisher used to be better than this. But the reason why they probably wanted the controls too was to check the connection at the jack. If it was bad also the fixed phones still wouldn't work. Why not deep six the cheap phones and get some Grey Ghosts or Black Widows?

 

[nova]

Fisher used to be better than this. But the reason why they probably wanted the controls too was to check the connection at the jack. If it was bad also the fixed phones still wouldn't work. Why not deep six the cheap phones and get some Grey Ghosts or Black Widows?

That's the next step. Should of been the first

Thanks folks, keep those fishers swinging low and slow.
Dave.