Bottom part of stand broke. How to contact Minelab?

[gene the machine]

While out yesterday the bottom of the stand broke off. Does Minelab warrant these and if so how to contact them. Thanks

 

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[Dirt Duke]

Yes, Minelab will cover the cuff stand under warranty.

While out yesterday the bottom of the stand broke off. Does Minelab warrant these and if so how to contact them. Thanks

Same thing happened to me. Called Minelab in IL and left message with the service lady, Jamie at that time, and they sent me a replacement right away. Get the phone number from the Minelab USA web site.

 

[vpnavy]

Give this a try: THE AMERICAS (NORTH & SOUTH) MINELAB AMERICAS INC SALES, SUPPORT & SERVICE

 

[gene the machine]

This jarhead Thanks you squid for the info...lol....

 

[Donut]

That’s why I went to a metal one out of steel off ebay. I wish I could find one made out of aluminum. I’ve only seen one made out of aluminum but was around $56 plus shipping and that is just too high.
Doug

 

[gene the machine]

got in touch with minelab and they are supposed to send me a new stand. that was April 7 and it's now April 29 and no sign of it. Thanks Minelab

 

[Donut]

I went to a metal one and it acts like a counterweight

 

[Dirt Duke]

Sounds like time to make a followup phone call

got in touch with minelab and they are supposed to send me a new stand. that was April 7 and it's now April 29 and no sign of it. Thanks Minelab

Call their 1.877.767.6522 number. Leave a message if no human answers.

 

[Treasure_Hunter]

got in touch with minelab and they are supposed to send me a new stand. that was April 7 and it's now April 29 and no sign of it. Thanks Minelab

Have you reached out to them again? Good chance they are on limited staff due to virus.

 

[gene the machine]

Call their 1.877.767.6522 number. Leave a message if no human answers.

Yep.. Just yesterday. Thanks for the poke

 

[gene the machine]

Have you reached out to them again? Good chance they are on limited staff due to virus.

Yep.. Just yesterday. Thanks for the poke